• Own and manage the end-to-end integrated marketing planning process, including campaign development, prioritization, timelines, execution, and readouts. • Partner with Marketing leadership and functional teams to translate strategic priorities and key moments into executable, integrated campaign plans. • Facilitate planning cadences, working sessions, cross-functional reviews, and ongoing communication to ensure alignment across teams. • Develop and maintain integrated campaign plans, timelines, and dependency tracking across all participating teams, including Revenue Marketing, Product Marketing, Brand, Content, Communications, Experience, and Operations. • Identify risks, gaps, and bottlenecks early and proactively drive resolution. • Ensure campaign themes, product launches, and programs go live on time, with clear ownership, deliverables, and success criteria. • Act as the central point of coordination across marketing teams and drive clarity around roles, responsibilities, and handoffs throughout the campaign lifecycle. • Foster strong working relationships and a culture of accountability and shared ownership. • Partner with cross-functional teams to ensure campaigns and programs build, define, and refine campaign performance metrics and measurement. • Build, document, update, and continuously optimize integrated marketing workflows, templates, resource hubs, and best practices. • Bring operational discipline to cross-functional campaign execution, including status tracking, retrospectives, and continuous improvement. • Provide leadership with regular visibility into campaign progress, risks, and outcomes.

• Develop comprehensive project plans for multiple initiatives, including CDRs, data migration efforts, and data management tool lifecycle, ensuring alignment with program objectives and timelines. • Provide guidance and oversight in the design phase of projects, ensuring that solutions meet requirements and align with program goals. • Continuously monitor the progress of multiple projects, identifying any deviations from the plan and taking corrective actions as necessary to ensure on-time delivery and quality outcomes. • Allocate resources, including personnel, budget, and equipment, across multiple projects to optimize productivity and meet project requirements. • Engage with stakeholders, including the COR and Government Project Managers, to provide updates on project status, address concerns, and solicit feedback to ensure alignment with program objectives. • Identify potential risks and issues associated with projects and develop strategies to mitigate them, ensuring successful project delivery within scope, schedule, and budget constraints. • Establish and implement quality assurance processes and procedures to ensure that project deliverables meet the required standards and specifications. • Maintain regular communication channels with project teams, stakeholders, and senior management, providing updates on project progress, milestones, and issues. • Manage changes to project scope, schedule, and budget effectively, assessing impacts and communicating changes to stakeholders to maintain alignment with program goals. • Prepare and present regular progress reports to the COR, Government PMs, and other stakeholders, documenting project status, achievements, and challenges to ensure transparency and accountability. • Drive and expand portfolio growth. • Build and maintain strong, lasting customer relations. • Performs other job-related duties as assigned.

• Lead end-to-end delivery of contact center programs including digital transformation, workforce optimization, CRM/telephony upgrades, and process reengineering. • Develop and manage program roadmaps, project plans, timelines, budgets, and risk mitigation strategies. • Track milestones, dependencies, and deliverables to ensure on-time and within-scope execution. • Act as the primary point of contact for program stakeholders, including senior leadership. • Communicate program status, risks, and outcomes through regular reporting and executive updates. • Drive change management initiatives to ensure smooth adoption of new processes, tools, and systems. • Define KPIs and success metrics for programs and initiatives. • Analyze operational and program data to identify trends, risks, and improvement opportunities. • Champion continuous improvement using Lean, Six Sigma, Agile, or similar methodologies.

• Serve as a mentor for existing Program Directors and nursing leadership staff. • Act as interim Program Director during the recruitment process for new Program Directors. • Plan, develop, manage, update, and evaluate all aspects of the vocational nursing program. • Prepare reports, proposals, self-studies, surveys, and other documentation required by state and Vocational Nursing Boards. • Assist with identifying and securing external resources to support nursing program success. • Develop and implement program policies and procedures in line with regulatory standards. • Organize and serve on committees related to nursing education and academic quality. • Develop and maintain educational partnerships with clinical sites. • Conduct clinical site evaluations assessing safety, risk, and the ability to meet program objectives. • Participate in nursing faculty recruitment, hiring, orientation, and retention. • Monitor instructional quality and conduct faculty observations, evaluations, and strategic planning sessions. • Advise and support potential nursing students during recruitment and admission planning. • Ensure students are properly oriented to nursing skills labs and clinical facilities prior to rotations. • Participate in recruitment and admission processes for qualified nursing students. • Confirm that all students meet documentation, graduation, and licensing exam requirements. • Assist in planning and conducting Nursing Advisory Committee meetings. • Engage in professional development and maintain required continuing education hours. • Maintain up-to-date knowledge of state rules and regulations governing vocational nursing practice.