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ServiceNow Developer II
Location
United States
Posted
97 days ago
Salary
0
No structured requirement data.
Job Description
ServiceNow Developer II
South State Bank
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES The ServiceNow Developer position is responsible for creating technical designs from business requirements that detail the build and execution of the solution within the platform. The ServiceNow Developer must leverage their ServiceNow functional expertise and work with the ServiceNow team, Project Management staff, and key business stakeholders to develop enterprise business solutions for our internal and external customers aligning to Service Management best practices. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Employee must have in depth knowledge of the ServiceNow Platform including Architecture, Development, Configuration and Platform Security. Prior experience and/or understanding of Banking Processes and Workflow is a must. Bachelor’s degree in Business, MIS, Computer Science, or related field required. Training, management, ServiceNow Certification strongly preferred. PRIMARY RESPONSIBILITIES - Develop processes and applications on the ServiceNow platform that will provide operational benefit and efficiencies to further the strategies the Company. - Design and develop workflows, forms, scripts, and underlying logic using SCRUM / Agile methodologies. - Working with product owner (s), develop technical designs from business requirements that detail the build and execution of the solution within the platform. - Write functional requirements, develop test plans and address production issues. - Stay current on technologies that are required for platform support and development - Customize ServiceNow applications and facilitate rollout of both new applications and application customizations. - Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design. - Perform system testing on production changes to ensure accuracy of processing prior to implementing changes in production environment. - Design, Implement, Maintain performance measurement systems to monitor and analyze trends associated with ITSM processes and service performance to ensure overall compliance - Research. Review and analyze the effectiveness and efficiency of processes and develop strategies for enhancing these processes in accordance with ITIL best practices and platform capabilities to enable continuous improvement. - Participate in, test, and support ServiceNow version upgrades - Create and update ServiceNow reports and dashboards - Conduct in-person and virtual training sessions for stakeholders as appropriate. - Participate in regular Agile Scrum processes. - Maintain and update documentation of processes supported, to include procedures. - Adhere to existing processes/standards/policies as set forth by the Company or other departments as these apply. - Critically evaluate business unit requirements, Strategic vision of the platform to develop design and architecture concepts. - Administer and monitor the development and functionality of the ServiceNow Software. - Effectively communicate insights and plans to cross-functional team members and management - Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs - Aid other employees by liaising with them through healthy and positive interactions - Continuously update skills by participating in professional training - Seek opportunities to improve skills through cross-training offered by the Bank - Serve as a back up to the other ServiceNow team members. - All other tasks, responsibilities, or duties, as directed by management PROFESSIONAL - Support Sundown rule returning calls and emails before the end of the day, even if to let the inquirer know that you are working on the issue/request. - Establish effective relationships with Technology personnel, program and project managers, and other business partners. - Prioritize and manage own workload to deliver quality results and meet timelines. Ensure quality and accuracy of data and information is a priority. - Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest. - Continuously enhance knowledge/expertise in own area and keep current with trends/development and regulatory changes which may affect documentation or processes. - Possess and demonstrate effective communication skills/habits, both written and verbal - Ability to effectively absorb information from various sources, then analyze and examine data in detail in order to draw appropriate conclusions. - Strong customer service orientation OTHER DUTIES Accepts other duties as assigned. Works with the Line of Business on projects surrounding the ServiceNow Platform. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES - Firm understanding of ServiceNow applications and modules - Information Technology experience required - Demonstrated ability to work in a fast paced and changing environment with short deadline - Proficient in all phases of the Application Development Lifecycle - Strong technical project management and / or leadership skills - Certified ServiceNow System Administrator - Expert knowledge of bank operations, technology, and their applications - Exceptional analytical and conceptual thinking skills - Maintain excellent verbal and written communication skills while interacting professionally with a diverse group of executives, managers, and subject matter experts - Excellent documentation skills - Excellent problem identification and resolution skills - Must be well-organized, accurate, and attentive to detail - Must be cooperative and willing to assist coworkers and customers on a regular basis - Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others - Must be able to remain composed under pressure and respond to customer and coworker concerns regularly - Exceptionally skilled at influencing and leading change - Excellent planning, organizational, and time management skills - Trainable, teachable, demonstrates continuous self-improvement - Self-Motivated with the ability to work with minimal supervision - Strong knowledge of SouthState Bank’s systems and software applications Qualifications, Education, and Certification Requirements - Education: Bachelor’s degree in Business, Information Systems, or equivalent Certified ITIL V3 practitioner - Experience: Minimum of 5 years of experience in ServiceNow Development Preferred - Knowledge: Firm understanding of ServiceNow applications and modules. - Expert knowledge of bank operations, technology, and their applications - Proven success in scoping, integrating, and implementing large projects. Knowledge and comprehension of JavaScript & HTML. Proficient in web front-end technologies such as JavaScript, HTML5 and CSS - Functional front-end development with technologies such as ReactJs or Elm - Familiar with modern JavaScript development tools such as Webpack and Babel - Experience designing, developing, and maintaining processes via ITSM - Certified ServiceNow Application Developer required or obtained within 6 months. TRAINING REQUIREMENTS/CLASSES - Annual regulatory and Compliance training - Additional training may be required, as needed PHYSICAL DEMANDS - Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers. - This position requires a large amount of time in front of a computer. - SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time. - SouthState reserves the right to suspend Remote Work privileges at any time. WORK ENVIRONMENT - Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. - They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. - You agree that you will not provide child or adult care during hours of scheduled work. - Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required to various locations including conferences, vendors and other users. #LI-REMOTE In accordance with Colorado law: Colorado pay for this position is anticipated to be between $99,237.00 - $158,521.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 04-05-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.
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