• Design, develop, document, test, debug, and support new and existing software systems and/or applications built on the ServiceNow cloud-based workflow automation PaaS. • Implementation of out-of-the-box SaaS ServiceNow offerings such as ITOM, ITFM, ITAM, ITBM/SPM, Virtual Agents, AI, as well as ServiceNow Mobile applications. • Accountable for complying with all laws and regulations associated with duties and responsibilities. • Participate in full Agile software development life cycle including requirements analysis and design as performed in SAFe and Scrum. • Support, maintain, and document software functionality. • Identify and evaluate new technologies and new ServiceNow modules for implementation. • Analyze code to find causes of errors and revise programs as needed.

• Sustain and enhance ServiceNow environments to ensure optimal performance and reliability. • Continuously synchronize, secure, and optimize foundation data, including user, organizational, and Customer Service Management (CSM) data. • Manage compliant data archiving processes to maintain data integrity and compliance. • Plan and execute controlled data migrations and platform upgrades across development, QA, training, and production environments. • Collaborate with cross-functional teams to align with the Software Development Life Cycle (SDLC) and release management standards.

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions. M9 Solutions is seeking a ServiceNow Developer to work remotely in support of a government contract for a client located in New Orleans, LA. US Citizenship is required. Responsibilities - Sustain and enhance ServiceNow environments to ensure optimal performance and reliability. - Continuously synchronize, secure, and optimize foundation data, including user, organizational, and Customer Service Management (CSM) data. - Manage compliant data archiving processes to maintain data integrity and compliance. - Plan and execute controlled data migrations and platform upgrades across development, QA, training, and production environments. - Collaborate with cross-functional teams to align with the Software Development Life Cycle (SDLC) and release management standards. Required Skills and Qualifications - Work Authorization: US Citizenship is required. - Must possess a certification as a ServiceNow Developer. - Proven experience in full portal development within the ServiceNow platform. - Expertise in workflow design to streamline processes and enhance user experience. - Strong background in performance analytics, particularly in the context of federal implementations on a FEDRAMP Certified ServiceNow platform. Full-Time Employee Compensation - M9 Solutions’ pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law. - M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits Salary Range $60,000—$180,000 USD M9 Solutions, LLC (M9) is a Federal contractor and we comply with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964. We also adhere to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, ensuring equal opportunity for veterans and individuals with disabilities. Please click here to complete M9's Voluntary Self-Identification Form and then email it to hr@m9solutions.com. If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at hr@m9solutions.com or 703-936-0880. With 14+ years of proven delivery and steady growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diversity in driving the vision of the company.

• Lead the requirements lifecycle for complex ServiceNow initiatives—partnering with government stakeholders to elicit, analyze, and validate functional and technical needs. • Translate strategic business goals into scalable, compliant ServiceNow solutions that align with federal standards and agency mission priorities. • Own the design and documentation of end-to-end business processes, workflows, functional specs, user stories, and acceptance criteria. • Guide system and user acceptance testing, ensuring that solutions are thoroughly validated and meet quality benchmarks. • Act as the primary bridge between business and technical teams—reviewing solution design, ensuring alignment with requirements, and managing scope changes. • Leverage deep knowledge of federal operations and ServiceNow platform capabilities to drive process improvements and solution optimization. • Facilitate stakeholder workshops, sprint planning, and executive-level presentations to communicate system capabilities and progress clearly and effectively.