• Full understanding and ownership of the invoicing process for 1,000+ customers • Responsible for researching and solving invoicing and payment discrepancies • Responding to customer calls/emails, and making adjustments to customer accounts as needed • Responsible for the daily reconciliation and recording of incoming payments • Accountable for all aspects of the collections processes • Review contract changes to ensure billing is completed timely and accurately • Assist in the month end close and work with the team on any ad-hoc analyses

• Directly supervise Billing Managers and provide oversight, leadership, and guidance for the department • Serve as the subject matter expert and go-to person for all revenue cycle processes • Develop and implement procedures for continual quality improvement in billing to improve the accuracy and timely submission of all data to process claims according to compliance guidelines • Work with enterprise leadership to identify operations that can be modified to enhance revenue • Accountable for being knowledgeable and understanding of all aspects of the revenue cycle staff • Perform timely audits for current procedures to monitor and improve efficiency of billing and collections operations • Participate in the development and implementation of policies and procedures • Keep apprised of trends impacting charge, coding, collection, and other billing functions and take appropriate action accordingly • Participate in ongoing education efforts to keep on top of changing regulations and compliance requirements • Other duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is expanding nationwide and looking for motivated professionals who want to build a meaningful remote career while helping families protect their financial futures. Whether you're starting your career or looking for a new opportunity with long-term growth, this role offers structured training, consistent support, and the flexibility to work from home. - Conduct virtual consultations with individuals and families via Zoom - Assess client needs and recommend appropriate life, accident, and supplemental benefits - Guide clients through the enrollment process with clarity and professionalism - Maintain accurate records and ensure compliance within digital systems - Participate in weekly training sessions, team meetings, and coaching calls - Collaborate with leadership and teammates to improve performance and share best practices Qualifications - Strong communicator comfortable presenting on video platforms (Zoom) - Self-motivated and able to work independently in a remote environment - Detail-oriented and comfortable using digital tools and CRM systems - Legally authorized to work in the United States - Access to a Windows-based computer/laptop and reliable high-speed internet Benefits - 100% Remote Position – Work from anywhere in the U.S. - Flexible Scheduling – Create a schedule that fits your lifestyle - Weekly Pay via direct deposit - All Warm, Pre-Qualified Leads Provided – No outbound prospecting - Full Training & Licensing Support - Health Insurance Premium Reimbursement - Monthly & Quarterly Performance Bonuses - Clear Advancement Path into Leadership - Collaborative, Growth-Focused Team Environment Company Description AO Globe Life has served working families for more than 70 years. Through partnerships with unions, credit unions, and veteran associations, we provide supplemental life and health benefits that help families protect what matters most. Our team is built on mentorship, professional development, and the belief that meaningful work and career growth should go hand in hand.

• Becoming familiar with the organization's systems and making recommendations to modify or develop new procedures to meet specialized needs of the customers or business users • Daily auditing and verification review of the expense paid and/or weekly billing of individual clients • Preparing and maintaining audit documents for accuracy both operationally and contractually • Audit manifests daily by verification of notes and adding revenue and reviewing expense to be paid • Invoice assigned Clients daily and/or weekly • Understand the contract for each Client assigned • Maintain Client contract files and perform audits as assigned by Supervisor • Maintain Client billing instruction documentation • Train as backup for other Clients in the event another Billing Specialist is out of the office • Communicate with field operations either via email or phone for clarification • Research any discrepancies or previous billings of an order to ensure accuracy