• Directly supervise Billing Managers and provide oversight, leadership, and guidance for the department • Serve as the subject matter expert and go-to person for all revenue cycle processes • Develop and implement procedures for continual quality improvement in billing to improve the accuracy and timely submission of all data to process claims according to compliance guidelines • Work with enterprise leadership to identify operations that can be modified to enhance revenue • Accountable for being knowledgeable and understanding of all aspects of the revenue cycle staff • Perform timely audits for current procedures to monitor and improve efficiency of billing and collections operations • Participate in the development and implementation of policies and procedures • Keep apprised of trends impacting charge, coding, collection, and other billing functions and take appropriate action accordingly • Participate in ongoing education efforts to keep on top of changing regulations and compliance requirements • Other duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is expanding nationwide and looking for motivated professionals who want to build a meaningful remote career while helping families protect their financial futures. Whether you're starting your career or looking for a new opportunity with long-term growth, this role offers structured training, consistent support, and the flexibility to work from home. - Conduct virtual consultations with individuals and families via Zoom - Assess client needs and recommend appropriate life, accident, and supplemental benefits - Guide clients through the enrollment process with clarity and professionalism - Maintain accurate records and ensure compliance within digital systems - Participate in weekly training sessions, team meetings, and coaching calls - Collaborate with leadership and teammates to improve performance and share best practices Qualifications - Strong communicator comfortable presenting on video platforms (Zoom) - Self-motivated and able to work independently in a remote environment - Detail-oriented and comfortable using digital tools and CRM systems - Legally authorized to work in the United States - Access to a Windows-based computer/laptop and reliable high-speed internet Benefits - 100% Remote Position – Work from anywhere in the U.S. - Flexible Scheduling – Create a schedule that fits your lifestyle - Weekly Pay via direct deposit - All Warm, Pre-Qualified Leads Provided – No outbound prospecting - Full Training & Licensing Support - Health Insurance Premium Reimbursement - Monthly & Quarterly Performance Bonuses - Clear Advancement Path into Leadership - Collaborative, Growth-Focused Team Environment Company Description AO Globe Life has served working families for more than 70 years. Through partnerships with unions, credit unions, and veteran associations, we provide supplemental life and health benefits that help families protect what matters most. Our team is built on mentorship, professional development, and the belief that meaningful work and career growth should go hand in hand.

• Becoming familiar with the organization's systems and making recommendations to modify or develop new procedures to meet specialized needs of the customers or business users • Daily auditing and verification review of the expense paid and/or weekly billing of individual clients • Preparing and maintaining audit documents for accuracy both operationally and contractually • Audit manifests daily by verification of notes and adding revenue and reviewing expense to be paid • Invoice assigned Clients daily and/or weekly • Understand the contract for each Client assigned • Maintain Client contract files and perform audits as assigned by Supervisor • Maintain Client billing instruction documentation • Train as backup for other Clients in the event another Billing Specialist is out of the office • Communicate with field operations either via email or phone for clarification • Research any discrepancies or previous billings of an order to ensure accuracy

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role The Billing Ops Associate serves as the central point of contact for caregivers during the onboarding process, guiding them through the financial and insurance aspects of starting care at Lyra Health. This role ensures families understand their benefit coverage, estimated costs, and payment options, while directing them to their insurance provider for plan-specific details. This role is a great fit if you are empathetic, detail-oriented, and skilled at translating complex information into clear, actionable guidance. We encourage you to apply if the following competencies resonate with you: Customer service excellence, experience with prior authorizations, clear communication, problem solving, collaboration, cultural sensitivity, and tech proficiency. Responsibilities - Serve as the primary financial contact for caregivers during onboarding into behavioral health services - Review and explain insurance benefit coverage and Lyra Health’s estimated costs for care in a clear, compassionate manner - Answer initial financial and insurance-related questions, escalating or redirecting to the family’s insurance plan for detailed inquiries - Provide transparent payment information and outline available payment options - Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience - Maintain accurate documentation of all caregiver interactions in Lyra Health’s systems - Uphold HIPAA and privacy compliance standards in all communications Qualifications - 2+ years of experience in healthcare customer service, patient access, medical billing, or insurance verification (pediatric or behavioral health experience preferred) - Working knowledge of health insurance terminology, benefit structures, and prior authorization processes - Experience with Prior Authorization cost-control process - Strong verbal and written communication skills - Ability to work independently in a remote environment while managing multiple priorities - High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or related field preferred - Full-time resident of the United States $61,000 - $84,000 a year As a full-time Billing Operations Associate, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $61,000-$84,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) Lyra for Lyrians; coaching and therapy services Equity in the company through discretionary restricted stock units Competitive time off with pay policies including vacation, sick days, and company holidays Paid parental leave 401K retirement benefits Monthly tech allowance We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! We can’t wait to meet you. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."