About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role The Billing Ops Associate serves as the central point of contact for caregivers during the onboarding process, guiding them through the financial and insurance aspects of starting care at Lyra Health. This role ensures families understand their benefit coverage, estimated costs, and payment options, while directing them to their insurance provider for plan-specific details. This role is a great fit if you are empathetic, detail-oriented, and skilled at translating complex information into clear, actionable guidance. We encourage you to apply if the following competencies resonate with you: Customer service excellence, experience with prior authorizations, clear communication, problem solving, collaboration, cultural sensitivity, and tech proficiency. Responsibilities - Serve as the primary financial contact for caregivers during onboarding into behavioral health services - Review and explain insurance benefit coverage and Lyra Health’s estimated costs for care in a clear, compassionate manner - Answer initial financial and insurance-related questions, escalating or redirecting to the family’s insurance plan for detailed inquiries - Provide transparent payment information and outline available payment options - Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience - Maintain accurate documentation of all caregiver interactions in Lyra Health’s systems - Uphold HIPAA and privacy compliance standards in all communications Qualifications - 2+ years of experience in healthcare customer service, patient access, medical billing, or insurance verification (pediatric or behavioral health experience preferred) - Working knowledge of health insurance terminology, benefit structures, and prior authorization processes - Experience with Prior Authorization cost-control process - Strong verbal and written communication skills - Ability to work independently in a remote environment while managing multiple priorities - High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or related field preferred - Full-time resident of the United States $61,000 - $84,000 a year As a full-time Billing Operations Associate, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $61,000-$84,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) Lyra for Lyrians; coaching and therapy services Equity in the company through discretionary restricted stock units Competitive time off with pay policies including vacation, sick days, and company holidays Paid parental leave 401K retirement benefits Monthly tech allowance We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! We can’t wait to meet you. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

Job Title: Patient Enrollment Specialist (1099 Contract | Fully Remote) Overview: The Enrollment Training Specialist is a hybrid, non-managerial role responsible for both direct patient enrollment activities and training, mentoring, and readiness support for the Enrollment team. Approximately 50% of this role is dedicated to hands-on enrollment work, including outbound patient calls and consent completion. The remaining time is focused on onboarding, coaching, skills development, and scheduling support to ensure consistent enrollment performance. This role serves as a working subject-matter expert, modeling best practices and reinforcing enrollment standards through example, training, and mentorship. This position does not include people management or HR authority. Reports To: Director of Clinical Operations Department: Clinical Operations Key Responsibilities Direct Enrollment Execution (≈50%) - Conduct outbound and inbound patient calls to obtain program enrollment consents - Clearly explain program benefits, address patient questions, and overcome objections - Accurately document enrollment activities and consent records in the system of record - Maintain compliance with all documentation, scripting, and consent requirements - Meet or exceed individual enrollment productivity and quality standards - Model effective call techniques, scripting adherence, and patient experience best practices Training, Mentoring & Readiness Support (≈50%) - Support onboarding and ongoing training for Enrollment Specialists – Including ShiFox, Nextiva/Genysis,Expectations, OhMD - Provide peer mentoring, coaching, and real-time feedback - Reinforce enrollment standards, workflows, and documentation quality - Identify skill gaps and deliver targeted refresher training - Assist with schedule alignment to support enrollment demand and coverage - Partner with leadership to assess enrollment readiness and performance risks - Maintain and update training materials, scripts, and job aids as needed Collaboration & Continuous Improvement - Serve as a point of contact for enrollment-related training and process questions - Share best practices and performance insights with the Enrollment team - Contribute frontline feedback to improve enrollment workflows and patient experience - Support quality improvement initiatives tied to enrollment outcomes Required Qualifications and Skills: - Experience in patient enrollment, consenting, or similar patient-facing roles 2 plus years - Demonstrated success meeting enrollment productivity and quality benchmarks - Strong communication, coaching, and mentoring skills - Ability to balance hands-on execution with training responsibilities - Comfort providing constructive peer feedback - Prior experience supporting training or onboarding in a call-center or enrollment environment - Familiarity with healthcare compliance, documentation, and consent standards - Experience assisting with scheduling or capacity planning Work Location, Shift & Schedule This position is remote (please see remote requirements below). Shifox/Alopex employees work Monday-Friday 8:00am-5:00pm or according to the business hours of client practices. Hybrid role requiring active participation in daily enrollment activity. If working part-time, a mutually agreeable schedule will be determined based on the client’s practices needs. Remote Position Requirements: Reliable and stable Internet – all programs used by Enrollment Specialist are internet based. A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI), free of distractions. Compensation: Contractors are paid on a monthly basis, see below. Rate $19.00-$20.00 per hour

This position serves as primary support and one-to-one relationship builder to Capella’s prospective students, educating prospects about online degree programs, financing, and licensure matters, while helping to clarify key decision-points and solution alternatives which align with the needs of the individual. Associate Enrollment Specialists utilize consultative relationship building skills focused on a supportive and empathetic approach, a mastery of highly complex educational program offerings, and a strong achievement orientation to promote Capella in a passionate yet transparent manner, ensuring we are meeting the needs of our students. This role is responsible for supporting the prospective student through the full lifecycle of the enrollment process. This entails initial relationship development, exploration of needs and personalized solution offerings, navigating the decision-making and application process, and asking for the business when appropriate in addition to effectively preparing the student for long-term success. As the dedicated resource, this process involves multiple interactions, often over an extended period of time. It requires developing an advanced understanding of the lead and application process, of the systems and tools necessary for navigating and managing workflow and pipeline, and of how to help prospects make fully informed decisions on how to achieve their educational objectives. Essential Duties - Utilizing organization and forecasting methodology to build and manage a strong pipeline. This entails multiple points of contact per individual student to help identify correct educational solutions. - Guiding prospects through Capella’s enrollment process: qualifying readiness and fit, investigating and discovering needs, understanding motivations, presenting features and financing options, recommending programs and customized solutions, asking for the business when appropriate and always listening to the needs of the student. - Typical day will involve continuous customer interaction throughout the majority of the day on the phone or via chat, social media & email; all customer contact is with “warm” leads—no cold calling. Individual inquiries will be focused on our degree (Bachelor, Master, or PhD) programs. A variety of service standards are measured such as availability, talk time, adherence to contact strategy & protocols, pipeline management, backlog, record keeping, forecasting, etc. - Leveraging automation tools and complex software applications to manage student data. - Committing to continuous training and development to become experts on a dynamic, evolving product offering. Establishing credibility is essential and Associate Enrollment Specialists are responsible for utilizing extensive product knowledge. - Team participation: Specialists are expected to operate as a team, dedicated to meeting customer expectations and reinforcing a high quality, end-to-end student experience. This entails supporting colleagues, taking active part in team discussions and 1:1 call coaching sessions, and providing constructive feedback to management. Improving student engagement by creating personalized pathways for students, by assessing needs and being transparent and clear with all students so they are making fully informed decisions. Job Skills - Demonstrated track record of advanced performance and ability to meet objectives. - Ability to work in a goal-driven and measured performance environment. - Excellent time management, interpersonal, written/verbal communication, and presentation skills. - Evidence of organizational accomplishments in a productive and contributive team environment. - Highly motivated, self-starter and able to relate positively and professionally with prospective students and University colleagues. - Expertise leveraging customer-tracking software applications and tools. - High achievement-orientation and drive. - High service-orientation. - Ability to work 9am-6pm with periodic late coverage from 11am-8pm Work Experience - Previous professional sales experience is preferred, preferably in one of the following fields of interest: - Higher education admissions - Recruiting - Financial Services - Mortgage/Real Estate - Educational or training-industry sales - Referral-based sales roles - Fund-raising for non-profit organizations - Retail sales of high-end solutions which require in-depth customer interaction. - Other high achievement-orientation or high service-orientation experience can also be considered. - Must have strong desire to work in a mission-driven culture and work in the best interests of customers/students. - Experience with comprehensive customer-decision cycle, which often entails multiple contacts. - Experience representing high-value products and services to a diverse customer base. - Experience creating and maintaining strong customer relationships. Education Relevant four-year degree preferred but will accept additional work experience or a strong resume and portfolio in place of a degree. Certificates, licenses and registrations Other - Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%). - Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs. - If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. - Must be able to meet critical thinking and problem-solving aspects aligned to job duties, as well as effectively communicating with co-workers. - Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. - Able to access information using a computer. - Other essential functions and marginal job functions are subject to modification. Hourly: $25.49 is the expected starting pay for this position. This offer is based on current budgetary guidelines and additional factors outlined below. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $20.00 - $30.50 - Hourly If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

This position serves as primary support and one-to-one relationship builder to Capella’s prospective students, educating prospects about online degree programs, financing, and licensure matters, while helping to clarify key decision-points and solution alternatives which align with the needs of the individual. Associate Enrollment Specialists utilize consultative relationship building skills focused on a supportive and empathetic approach, a mastery of highly complex educational program offerings, and a strong achievement orientation to promote Capella in a passionate yet transparent manner, ensuring we are meeting the needs of our students. This role is responsible for supporting the prospective student through the full lifecycle of the enrollment process. This entails initial relationship development, exploration of needs and personalized solution offerings, navigating the decision-making and application process, and asking for the business when appropriate in addition to effectively preparing the student for long-term success. As the dedicated resource, this process involves multiple interactions, often over an extended period of time. It requires developing an advanced understanding of the lead and application process, of the systems and tools necessary for navigating and managing workflow and pipeline, and of how to help prospects make fully informed decisions on how to achieve their educational objectives. Essential Duties - Utilizing organization and forecasting methodology to build and manage a strong pipeline. This entails multiple points of contact per individual student to help identify correct educational solutions. - Guiding prospects through Capella’s enrollment process: qualifying readiness and fit, investigating and discovering needs, understanding motivations, presenting features and financing options, recommending programs and customized solutions, asking for the business when appropriate and always listening to the needs of the student. - Typical day will involve continuous customer interaction throughout the majority of the day on the phone or via chat, social media & email; all customer contact is with “warm” leads—no cold calling. Individual inquiries will be focused on our degree (Bachelor, Master, or PhD) programs. A variety of service standards are measured such as availability, talk time, adherence to contact strategy & protocols, pipeline management, backlog, record keeping, forecasting, etc. - Leveraging automation tools and complex software applications to manage student data. - Committing to continuous training and development to become experts on a dynamic, evolving product offering. Establishing credibility is essential and Associate Enrollment Specialists are responsible for utilizing extensive product knowledge. - Team participation: Specialists are expected to operate as a team, dedicated to meeting customer expectations and reinforcing a high quality, end-to-end student experience. This entails supporting colleagues, taking active part in team discussions and 1:1 call coaching sessions, and providing constructive feedback to management. Improving student engagement by creating personalized pathways for students, by assessing needs and being transparent and clear with all students so they are making fully informed decisions. Job Skills - Demonstrated track record of advanced performance and ability to meet objectives. - Ability to work in a goal-driven and measured performance environment. - Excellent time management, interpersonal, written/verbal communication, and presentation skills. - Evidence of organizational accomplishments in a productive and contributive team environment. - Highly motivated, self-starter and able to relate positively and professionally with prospective students and University colleagues. - Expertise leveraging customer-tracking software applications and tools. - High achievement-orientation and drive. - High service-orientation. - Ability to work 9am-6pm with periodic late coverage from 11am-8pm Work Experience - Previous professional sales experience is preferred, preferably in one of the following fields of interest: - Higher education admissions - Recruiting - Financial Services - Mortgage/Real Estate - Educational or training-industry sales - Referral-based sales roles - Fund-raising for non-profit organizations - Retail sales of high-end solutions which require in-depth customer interaction. - Other high achievement-orientation or high service-orientation experience can also be considered. - Must have strong desire to work in a mission-driven culture and work in the best interests of customers/students. - Experience with comprehensive customer-decision cycle, which often entails multiple contacts. - Experience representing high-value products and services to a diverse customer base. - Experience creating and maintaining strong customer relationships. Education Relevant four-year degree preferred but will accept additional work experience or a strong resume and portfolio in place of a degree. Certificates, licenses and registrations Other - Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%). - Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs. - If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. - This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. - Must be able to meet critical thinking and problem-solving aspects aligned to job duties, as well as effectively communicating with co-workers. - Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. - Able to access information using a computer. - Other essential functions and marginal job functions are subject to modification. Hourly: $25.49 is the expected starting pay for this position. This offer is based on current budgetary guidelines and additional factors outlined below. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $20.00 - $30.50 - Hourly - If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.