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Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.
Learner Services Advisor
Location
United States
Posted
103 days ago
Salary
0
No structured requirement data.
Job Description
Learner Services Advisor
UMA Education
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Learner Services Advisor, your purpose is to guide, support, and empower students throughout their educational journey, committed to understanding each learner’s unique needs, aspirations, and challenges. By fostering a collaborative and personalized approach, we aim to create an environment where learners thrive, succeed, and achieve their career goals in the allied health industry. - Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations. - Regularly engage with learners as a primary point of contact to address their non-academic inquiries and concerns, via voice, text, and video. - Collaborate with colleagues to develop and implement retention initiatives. Identify at-risk learners and provide guidance to enhance their chances of short- and long-term academic success. - Contribute to achieving individual, team, and departmental retention goals. - Participate in and contribute to team collaboration and communication. Engage with team members on camera and in digital workspaces and virtual events. - Perform other duties as assigned. Qualifications - High School Diploma or equivalent experience. - Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive. - Ability to professionally communicate fluently in verbal and written English. - Ability to support a diverse and inclusive work environment. - Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role. Requirements - Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience. - 1+ years’ experience in customer service, contact center or hospitality role. - Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams. - Other skills and abilities – critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking. Benefits - Medical (including prescription), Dental, Vision (UMA subsidized) - FSA/HSA (Depending on Medical Plan chosen) - Basic Life Insurance (UMA paid) - Additional Voluntary Life Insurance (Team Member paid) - Employee Assistance Program – EAP (UMA paid) - Long Term Disability (UMA paid) - Short Term Disability (Team Member paid) - Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid) - Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off - 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age) - Pet Insurance - Identity Theft Protection Work Environment/Physical Demands - This is a full-time remote position. - Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection. - May require setup of computer equipment; accommodation consideration available upon request. - Flexibility to work evenings and weekends, as needed. Application Deadline - Applications are accepted and reviewed on an ongoing basis. - Anticipated starting salary is based on experience and qualifications. OUR VALUES - ACT WITH INTEGRITY: We operate honestly and ethically in an industry-compliant fashion. - CHAMPION STUDENT OUTCOMES: We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. - COMMIT TO TEAM MEMBER SUCCESS: We are committed to our team members’ success and to each other’s success. - PURSUE RESULTS WITH PURPOSE: We pursue results with a sense of urgency and purpose. - HAVE FUN. BUILD ENERGY: Enjoying what we do is central to achieving our goals. - WORK AS ONE: We believe that diverse, inclusive teams produce breakthrough results.
Job Requirements
- High School Diploma or equivalent experience.
- Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive.
- Ability to professionally communicate fluently in verbal and written English.
- Ability to support a diverse and inclusive work environment.
- Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.
- Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience.
- 1+ years’ experience in customer service, contact center or hospitality role.
- Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
- Other skills and abilities – critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking.
Benefits
- Medical (including prescription), Dental, Vision (UMA subsidized)
- FSA/HSA (Depending on Medical Plan chosen)
- Basic Life Insurance (UMA paid)
- Additional Voluntary Life Insurance (Team Member paid)
- Employee Assistance Program – EAP (UMA paid)
- Long Term Disability (UMA paid)
- Short Term Disability (Team Member paid)
- Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
- Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
- 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
- Pet Insurance
- Identity Theft Protection
- Work Environment/Physical Demands
- This is a full-time remote position.
- Home office set up, quiet place to work, ability to be on camera, and ability to hard wire into high-speed internet connection.
- May require setup of computer equipment; accommodation consideration available upon request.
- Flexibility to work evenings and weekends, as needed.
- Application Deadline
- Applications are accepted and reviewed on an ongoing basis.
- Anticipated starting salary is based on experience and qualifications.
- OUR VALUES
- ACT WITH INTEGRITY: We operate honestly and ethically in an industry-compliant fashion.
- CHAMPION STUDENT OUTCOMES: We live by a strong commitment to our students and are passionate about preparing them for meaningful careers.
- COMMIT TO TEAM MEMBER SUCCESS: We are committed to our team members’ success and to each other’s success.
- PURSUE RESULTS WITH PURPOSE: We pursue results with a sense of urgency and purpose.
- HAVE FUN. BUILD ENERGY: Enjoying what we do is central to achieving our goals.
- WORK AS ONE: We believe that diverse, inclusive teams produce breakthrough results.
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