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Ryan Specialty logo
Ryan Specialty

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities.

Client Support Associate

Client Services RepresentativeClient ServicesOtherRemoteMid LevelTeam 1,001-5,000Since 2010H1B SponsorCompany SiteLinkedIn

Location

Missouri

Posted

104 days ago

Salary

$55.8K - $65K / year

Seniority

Mid Level

High School0.5 yrs expEnglish

Job Description

Client Support Associate

Ryan Specialty

• Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services. • Guides clients through policy-related matters, explaining coverage details, terms, and conditions, and assists with policy adjustments or updates. • Communicates regarding policy renewals, providing information on renewal options, premiums, and any changes in coverage. • Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems. • Identifies opportunities for cross-selling or upselling additional insurance products or services based on client needs and preferences. • Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage. • Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience. • Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries. • Collaborates with underwriting and claims teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and claims processes. • Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients.

Job Requirements

  • A minimum of 6 months of work experience in Insurance Industry
  • 3+ years of experience in Customer Service

Benefits

  • paid time off for company holidays, vacation, sick and personal days
  • paid parental leave
  • mental health services and more

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