• Serve as a force multiplier to the Executive Vice President of Engineering and other engineering leaders, helping translate executive priorities into clear technical roadmaps and execution plans • Improve engineering prioritization, planning, and delivery across multiple concurrent initiatives • Build and scale operating systems that increase visibility into performance, resourcing, and technical execution • Lead high-impact, cross-functional engineering initiatives from ambiguity to shipped outcomes • Strengthen the foundations for engineering scale, including org design, hiring alignment, documentation, and ownership clarity

• Own and continuously improve Morty’s core operational workflows and systems • Diagnose operational bottlenecks and design scalable solutions • Lead high-priority cross-functional initiatives from concept through execution • Partner with executive leadership to translate strategy into operational reality • Build structure, processes, and internal infrastructure to support scale • Develop metrics, tracking systems, and decision-support frameworks • Identify opportunities to improve efficiency, speed, and customer experience • Serve as a central point of ownership for mission-critical operational priorities • Operate comfortably across both strategic and deeply tactical work

• Conduct stakeholder interviews, shadowing, and workshops to understand current workflows and pain points • Map and document end-to-end processes (handoffs, ownership, tooling, and dependencies) • Analyze operational data to quantify inefficiencies, errors, cycle times, and cost drivers • Perform root-cause analysis and prioritize improvement opportunities based on impact vs effort • Design redesigned workflows, SOPs, and operating playbooks that improve scalability and reliability • Partner with cross-functional teams to define requirements and implement automation or tooling improvements • Lead rollout of new processes, including training, communication, and change management • Monitor adoption and compliance, addressing resistance and refining processes as needed • Measure post-implementation performance against baseline metrics and report outcomes • Drive continuous improvement through retrospectives, dashboards, and ongoing optimization initiatives

• Performs system configuration and administration tasks in support of go‑to‑market business processes for assigned applications, with primary focus on Salesforce‑enabled revenue systems. • Owns documentation for assigned systems and/or system‑driven process mappings, including maintaining supporting materials and templates. • In addition to documentation, ensures delivery of tools and systems enablement across Business Operations teams, including demo recordings and train‑the‑trainer sessions. Manages requests from Business Operations teams for questions and issues related to assigned systems and system‑driven processes. • Acts as an approved IT requestor for system enhancements and projects, helping identify opportunities and capturing requirements from Business Operations stakeholders, defining acceptance criteria, and performing User Acceptance Testing (UAT). • Oversees the lifecycle of changes to assigned go‑to‑market systems, including enhancements, expansion, and ongoing evolution of existing platforms. • Owns and supports Salesforce CPQ from a business operations perspective, focusing on the design, configuration, and ongoing evolution of quote‑to‑order workflows, system behavior, and approval frameworks that enable consistent revenue execution. • Acts as a subject matter expert for Salesforce Sales Cloud capabilities, including Territory Management and Forecasting, with ownership of how these capabilities are configured and used to support sales operations.