Visit.org is a highly analytical and execution-oriented Business Operations Associate to drive operational excellence across the organization. This role is responsible for understanding how work actually happens, identifying inefficiencies, redesigning processes, and ensuring successful adoption through measurable outcomes. You will partner cross-functionally with stakeholders across operations, customer success, product, and delivery teams to translate operational challenges into scalable solutions. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.  What Motivates Us There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it.  We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.    When You Join the Team - You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.  - You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world. About Visit.org: Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, HubSpot, Hewlett Packard Enterprise, and more. Responsibilities:  - Conduct stakeholder interviews, shadowing, and workshops to understand current workflows and pain points - Map and document end-to-end processes (handoffs, ownership, tooling, and dependencies) - Analyze operational data to quantify inefficiencies, errors, cycle times, and cost drivers - Perform root-cause analysis and prioritize improvement opportunities based on impact vs effort - Design redesigned workflows, SOPs, and operating playbooks that improve scalability and reliability - Partner with cross-functional teams to define requirements and implement automation or tooling improvements - Lead rollout of new processes, including training, communication, and change management - Monitor adoption and compliance, addressing resistance and refining processes as needed - Measure post-implementation performance against baseline metrics and report outcomes - Drive continuous improvement through retrospectives, dashboards, and ongoing optimization initiatives

• Drive high-impact projects: You will lead and deliver cross-functional initiatives that support brightwheel’s strategic priorities. This could include everything from redesigning our pricing strategy or variable compensation models, to helping launch a new product, to partnering directly with front-line managers to improve our sales and onboarding funnels. • Turn insights into action: You will dive deep - into data, processes, and the customer experience - to identify the critical insights necessary to improve business performance, and translate these into action. • Partner with senior management teams: You will serve as a trusted thought partner to executives across the business. Your independent perspective will be valued. • Achieve extraordinary results: As a business, we set audacious goals. You will be responsible for bringing structure to ambiguous problems - scoping, planning, and executing work from start to finish - to drive measurable outcomes.

• Drive high-impact projects: You will lead and deliver cross-functional initiatives that support brightwheel’s strategic priorities. This could include everything from redesigning our pricing strategy or variable compensation models, to helping launch a new product, to partnering directly with front-line managers to improve our sales and onboarding funnels. • Turn insights into action: You will dive deep - into data, processes, and the customer experience - to identify the critical insights necessary to improve business performance, and translate these into action. • Partner with senior management teams: You will serve as a trusted thought partner to executives across the business. Your independent perspective will be valued. • Achieve extraordinary results: As a business, we set audacious goals. You will be responsible for bringing structure to ambiguous problems - scoping, planning, and executing work from start to finish - to drive measurable outcomes.

• Support monthly close under GAAP, ensuring accuracy of marketplace and e-commerce transaction reporting • Partner with external accountants on reconciliations, audit support, and tax compliance • Assist with revenue recognition, including timing of acceptance-based revenue and breakage accounting • Work closely with engineering and data teams to improve data pipelines feeding financial systems • Build, automate, and maintain reporting dashboards in Tableau, ensuring leadership has accurate real-time metrics • Manage expense accruals, vendor payables, and customer deposit reconciliations • Contribute to financial models for forecasting, budgeting, and cash flow tracking • Identify and recommend process improvements to scale accounting and reporting operations • Prepare reporting packages for leadership and external stakeholders