• Performs system configuration and administration tasks in support of go‑to‑market business processes for assigned applications, with primary focus on Salesforce‑enabled revenue systems. • Owns documentation for assigned systems and/or system‑driven process mappings, including maintaining supporting materials and templates. • In addition to documentation, ensures delivery of tools and systems enablement across Business Operations teams, including demo recordings and train‑the‑trainer sessions. Manages requests from Business Operations teams for questions and issues related to assigned systems and system‑driven processes. • Acts as an approved IT requestor for system enhancements and projects, helping identify opportunities and capturing requirements from Business Operations stakeholders, defining acceptance criteria, and performing User Acceptance Testing (UAT). • Oversees the lifecycle of changes to assigned go‑to‑market systems, including enhancements, expansion, and ongoing evolution of existing platforms. • Owns and supports Salesforce CPQ from a business operations perspective, focusing on the design, configuration, and ongoing evolution of quote‑to‑order workflows, system behavior, and approval frameworks that enable consistent revenue execution. • Acts as a subject matter expert for Salesforce Sales Cloud capabilities, including Territory Management and Forecasting, with ownership of how these capabilities are configured and used to support sales operations.

Visit.org is a highly analytical and execution-oriented Business Operations Associate to drive operational excellence across the organization. This role is responsible for understanding how work actually happens, identifying inefficiencies, redesigning processes, and ensuring successful adoption through measurable outcomes. You will partner cross-functionally with stakeholders across operations, customer success, product, and delivery teams to translate operational challenges into scalable solutions. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.  What Motivates Us There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it.  We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.    When You Join the Team - You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.  - You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world. About Visit.org: Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, HubSpot, Hewlett Packard Enterprise, and more. Responsibilities:  - Conduct stakeholder interviews, shadowing, and workshops to understand current workflows and pain points - Map and document end-to-end processes (handoffs, ownership, tooling, and dependencies) - Analyze operational data to quantify inefficiencies, errors, cycle times, and cost drivers - Perform root-cause analysis and prioritize improvement opportunities based on impact vs effort - Design redesigned workflows, SOPs, and operating playbooks that improve scalability and reliability - Partner with cross-functional teams to define requirements and implement automation or tooling improvements - Lead rollout of new processes, including training, communication, and change management - Monitor adoption and compliance, addressing resistance and refining processes as needed - Measure post-implementation performance against baseline metrics and report outcomes - Drive continuous improvement through retrospectives, dashboards, and ongoing optimization initiatives

• Drive high-impact projects: You will lead and deliver cross-functional initiatives that support brightwheel’s strategic priorities. This could include everything from redesigning our pricing strategy or variable compensation models, to helping launch a new product, to partnering directly with front-line managers to improve our sales and onboarding funnels. • Turn insights into action: You will dive deep - into data, processes, and the customer experience - to identify the critical insights necessary to improve business performance, and translate these into action. • Partner with senior management teams: You will serve as a trusted thought partner to executives across the business. Your independent perspective will be valued. • Achieve extraordinary results: As a business, we set audacious goals. You will be responsible for bringing structure to ambiguous problems - scoping, planning, and executing work from start to finish - to drive measurable outcomes.

• Drive high-impact projects: You will lead and deliver cross-functional initiatives that support brightwheel’s strategic priorities. This could include everything from redesigning our pricing strategy or variable compensation models, to helping launch a new product, to partnering directly with front-line managers to improve our sales and onboarding funnels. • Turn insights into action: You will dive deep - into data, processes, and the customer experience - to identify the critical insights necessary to improve business performance, and translate these into action. • Partner with senior management teams: You will serve as a trusted thought partner to executives across the business. Your independent perspective will be valued. • Achieve extraordinary results: As a business, we set audacious goals. You will be responsible for bringing structure to ambiguous problems - scoping, planning, and executing work from start to finish - to drive measurable outcomes.