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Everise logo
Everise

Champions of customer happiness. Providing award-winning healthcare customer services and CRM solutions.

Senior Operations Manager

OperationsOperationsOtherRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 4 moreAll locations: Alabama | Louisiana | Nebraska | Michigan | Missouri

Posted

137 days ago

Salary

0

Seniority

Senior

High School5 yrs expEnglish

Job Description

Senior Operations Manager

Everise

• Monitor, track and evaluate supervisor performance based upon pre-determined Key Performance Indicators (KPI’s) • Provide personal ongoing support and feedback to supervisors • Be a regular presence on the production floor and actively interact with supervisors and associates • Ensure that underperforming associates and supervisors meet client expectations through the creation and implementation of written action plans • Resolve customer escalations • Responsible for upward and downward communication both internally and as required to the client • Interact as needed with other functional areas including HR, recruitment, marketing and Information Technology • Participate in associate and supervisor selection and interviewing process • Interact with clients demonstrating engaged leadership and detail orientation • Other duties and responsibilities assigned by management of the company

Job Requirements

  • A minimum of five years operations leadership experience preferably in a call center environment
  • High school diploma or GED required; college degree preferred
  • Proficiency in working in a Windows-based computer environment
  • Proficiency in Microsoft Office applications, especially MS Word and Excel
  • Excellent oral and written communication skills
  • Strong organizational and interpersonal skills
  • Schedule flexibility
  • Analytical and problem-solving skills
  • Strong ability to multitask
  • Ability to function in a fast paced environment
  • Dependability regarding completion of assignments and attendance

Benefits

  • Health insurance
  • Flexible work arrangements

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