• Work with key internal and external stakeholders to ensure appropriate channel management and distribution solutions for a best-in-class distribution network. • Manage the ongoing business relationship with Sobi’s third-party logistics providers (“3PL”). • Oversee the 3PL function requires working cross-functionally to drive issue resolution and continuous improvement of processes. • Responsible for implementation of strategies that bring value to Sobi and its Trade channel customers. • Excel at working cross-functionally and collaboratively with many internal stakeholders including, but not limited to, Order Fulfillment, Supply Chain, Logistics, Finance and Quality. • Account Management to ensure operational flow of order activities between 3PL and distribution centers/trading partners in North America. • Management of day-to-day operations of the 3PL and the services it provides to Sobi, including, but not limited to coordination and oversight of inbound products and inventory; storage (warehousing); order processing and distribution; inbound and outbound logistics (shipment/transportation); pack outs, DSCSA, product damage and temp excursions, etc. • Conduct scheduling and planning activity meetings to ensure product availability at 3PL meets direct customers’ needs; daily monitoring of direct customer orders and sales. • Engage with Trade customers to address questions and resolve issues related to customer account set up and account maintenance, customer orders and 3PL shipment delays. • Contract negotiations, implementation and oversight of contractual requirements. • Ensure adherence to the operational components of the 3PL Distribution and Services Agreement. • Partner with 3PL to identify appropriate shipping solutions (e.g., trucks/validated shippers, EPTN lanes) to deliver product successfully. • Responsible for risk assessment and mitigation of Trade Order Fulfillment Processes of the 3PL and aligning them with Sobi’s standards and practices. • Develop and implement performance requirements and reportable metrics for the 3PL to measure against Sobi’s standards for trade customer’s timely access to Sobi’s portfolio. • Drive process improvements with the 3PL, including development of continuous improvement plans and fostering process improvement behaviors.

• Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experience • Manage cross-functional commerce projects in close partnership with the product, engineering, and policy teams • Identify inefficiencies in processes and implement improvements to enhance productivity/reduce costs • Analyze commerce data to provide insights and recommendations • Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness

• Supervise daily operations of the NAF Admin, OTR Admin, and Direct Debit teams • Ensure timely and accurate processing of tasks in alignment with company policies and regulatory requirements • Monitor team compliance with operational procedures, internal controls, and applicable regulations • Identify operational risks and escalate issues to the manager as appropriate • Serve as the primary point of contact for escalations and critical client/partner issues • Track team performance metrics and ensure alignment with departmental goals and service level expectations • Manage workload distribution, schedules, and resource allocation across teams • Identify opportunities for process improvement and recommend solutions to the manager • Lead implementation of workflow enhancements and operational efficiencies • Collaborate with cross-functional teams to streamline processes and support departmental initiatives • Maintain and monitor KPIs and metrics to ensure service quality and operational effectiveness • Ensure adherence to operational controls, compliance requirements, and internal policies • Maintain accurate records and documentation to support audits and regulatory standards • Support cross-functional collaboration to ensure smooth operations • Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes • Lead, mentor, and coach team members to ensure high performance and engagement • Conduct performance reviews, provide regular feedback, and support performance management processes • Identify skill gaps and develop strategies to build operational bench strength and succession planning • Support onboarding and training for new team members, including process documentation and knowledge transfer

• Verify insurance coverage, eligibility, and benefits for new and existing patients. • Call insurance companies to confirm coverage and resolve issues related to pre-authorizations, referrals, and claims. • Serve as a point of contact for patient questions about insurance coverage, copays, and billing. • Manage and track pre-authorizations for clinical services to ensure timely approval and updates. • Support patients and other Blackbird departments to help ensure continuity of care. • Provide exceptional customer service by actively listening to and addressing patient concerns.