• Serves as a liaison between Pathward and Processors for daily communications. • Leads processor integrations and solution implementation to support Pathward products. • Provides frontline support and issue remediation for external system applications. • Issues and tracks performance to resolution. • Oversees exception handling ensuring resolution of rejected records. • Manages data quality alerts and investigates to identify root cause. • Creates and implements data quality alerts to mitigate risks and support good quality of data. • Queries and analyzes data to troubleshoot issues and identify scope. • Presents and communicates findings from data analysis and recommends corrective action as needed. • Creates and implements solutions to grow and develop oversight controls. • Defines requirements on Engineering efforts and validates results in production. • Proposes and implements solutions for complex data issues both independently and in collaboration with peers. • Drives solution set across development teams to adhere to industry and regulatory changes. • Leads the implementation of data reconciliation, monitoring, and control processes. • Establishes controls for SLA oversight in accordance with contractual agreements. • Leads problem management and resolution, escalation of issues as necessary. • Supports Engineering efforts as subject matter expert of third-party processor. • Configures processor defined values according to business definitions to normalize data in Pathward processing environment. • Serves on data governance or other business committees representing the perspectives and the needs of the Processor Operations team. • Actively participates on virtual teams as a technical resource accounting for processor related tasks and advising appropriate business units on issues, remediation status, and overall processor performance. • Develops strong working relationships with processors and internal business partners for optimal support and operation of Pathward products. • Mentors and supports teammates in data quality and problem management efforts. • Conducts periodic engagements with processors preparing agendas and documents outcomes. • Supports business projects as subject matter expert. • Conducts periodic reviews, information gathering and reports performance in support of Third-Party Reviews. • Leads periodic reviews of departmental procedures and implementation of process improvement. • Other duties as assigned.

• Serve as a strategic force multiplier for Prosci’s Executive Team. • Operate at the center of our enterprise operating cadence. • Design and facilitate executive operating rhythms. • Drive strategic planning alignment and architect internal communications. • Partner with Executive Team members as a trusted advisor. • Develop and maintain a cohesive enterprise strategy narrative. • Build and steward an enterprise internal communications strategy.

• You will play a key role in increasing DRIVTO’s brand awareness and platform usage • Acquire new organizers and brands • Ensure the platform remains operationally scalable • Plan and execute content initiatives to increase trust and relevance • Manage our social media channels • Plan and run newsletter campaigns to boost conversion • Build strategic partnerships with platforms, media and influencers • Identify and approach potential platform customers (e.g., organizers, brands, clubs) • Schedule and conduct product demos and pitches • Support onboarding of new partners to the DRIVTO platform • Maintain and curate our event offering on the platform • Coordinate concierge requests for bespoke experiences • Ensure clean booking and billing processes • Support the development of scalable processes in organizer management

Gigantic Playground, a CourtAvenue company, is a fast growing creative technology agency that creates immersive and interactive experiences that connect people, places, and products in extraordinary ways. Our unique experience + technology approach blends creativity, immersive storytelling, and product innovation to create dynamic experiences that captivate, engage and delight. As we continue to grow, we are seeking a Director of Operations to help lead the business with rigor, clarity, and momentum—ensuring the agency, our teams, and our clients are set up for long-term success. The Director of Operations plays a critical leadership role at Gigantic Playground, responsible for agency-wide operational excellence, financial performance, team resourcing, and delivery execution. This role blends strategic oversight with hands-on leadership, serving as a key partner to executive leadership, account teams, and clients alike. Key Responsibilities - Own and manage agency-level P&L, including forecasting, margin management, utilization, and financial reporting - Lead resourcing strategy across disciplines, ensuring the right people are in place at the right time to support client and agency needs - Hands-on project management lead for complex, high-value engagements (not just overseeing but active PM) - Partner with department leads to ensure projects are scoped, staffed, and executed effectively - Manage Statements of Work (SOWs), contracts, change orders, and renewals in close collaboration with finance and legal partners - Establish and maintain operational processes (with focus on AI) that support scalable growth, delivery quality, and team health - Serve as a senior escalation point for client delivery, resourcing, and operational challenges - Align internal teams around priorities, timelines, and expectations across multiple concurrent initiatives - Drive continuous improvement across operations, delivery workflows, and financial performance Essential Skills & Capabilities - Strong business and financial acumen with demonstrated experience managing agency or consultancy P&L - Proven ability to balance strategic planning with hands-on execution - Deep understanding of modern AI tools, resourcing models, utilization management, and capacity planning - Excellent project and program management instincts, particularly for complex, multi-disciplinary engagements - Clear, confident communicator who can work effectively with executives, clients, and cross-functional teams - Comfortable operating in a fast-moving, creative, and technology-driven environment - Highly organized, detail-oriented, and proactive in identifying and solving problems - Strong leadership presence with the ability to motivate, align, and support teams Requirements - 6–8+ years of experience in operations, delivery, or leadership roles within a digital agency, creative studio, or technology services provider. - Direct experience managing multiple client engagements and internal teams simultaneously - Demonstrated experience with AI Tools, contract negotiation, SOW development, and change management - Familiarity with creative technology, digital products, or interactive experiences is strongly preferred - Bachelor’s degree in Business, Operations, Management, or a related field (or equivalent professional experience) - Experience working with senior clients and stakeholders in a client-services environment Work Location - Gigantic Playground is a remote-first agency environment with team members located across the US. - Candidates in San Diego, California will have the advantage of being close in proximity to several of our core team members. - Candidates located in Orlando, FL, Chicago, IL, New York, NY or Seattle, WA will also be considered. $145,000 - $165,000 a year Final compensation will be determined by total related experience as well as geography.