• Installation, integration, and deployment of the Identity Security Cloud SaaS product and IdentityIQ in client environments • Working with clients post implementation for user testing, debugging, support and maintenance • Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation • Adhering to project scope, schedule, status, and documentation • Developing and delivering technical training designed to enable/educate SailPoint customers and implementation partners

• Lead and develop a team of Solutions Architects, driving Webflow adoption and expansion through strategic guidance and strong technical partnerships. • Coach and develop Solutions Architect ICs, helping them grow their technical expertise, customer engagement skills, and ability to deliver impactful solutions at scale. • Continue to refine the operating model for the post-sales technical journey, improving implementation guidance, launch motions, expansion plays, and customer enablement processes to drive sustained success. • Partner closely with Sales, Customer Success, and Product teams to identify friction points, advocate for customer needs, and accelerate product adoption. • Build repeatable playbooks and scalable processes that increase team effectiveness and ensure consistent delivery of high-quality technical guidance. • Engage directly in complex customer conversations and escalations, providing the technical expertise to help unblock key customer initiatives. • Foster an inclusive, high-performing team culture centered on continuous growth, customer obsession, and psychological safety. • Support recruiting efforts to attract and retain strong technical talent, contributing to a diverse, global, and capable Solutions Architecture team. • Guide Solutions Architects on how to engage effectively in complex pre-sales opportunities and helping them navigate technical discovery, communicate tradeoffs, and deliver confident, strategic recommendations. • Enable your team to lead customer workshops and discovery sessions that accelerate solution validation, reduce implementation risk, and build trusted relationships in Webflow’s capabilities.

Job Overview A Live Chat Support Agent provides real-time assistance to customers through live chat, email, and other support channels. The role focuses on resolving customer inquiries, providing product information, and ensuring a positive customer experience using the tawk.to messaging platform. Key Responsibilities; Respond to customer inquiries via live chat in real time. Provide accurate information about products, services, or account issues. Handle multiple chat conversations simultaneously while maintaining quality support. Escalate complex problems to technical or senior support teams when necessary. Provide email support and follow-up communication with customers. Maintain professional communication and represent the company positively. Document customer interactions and update support records when required. Qualifications; Excellent written and spoken English communication skills. Strong customer service mindset and problem-solving ability. Ability to multitask and manage several chats at once. Previous customer support or BPO experience is preferred but not always required. Comfortable working with online tools and support platforms. Technical Requirements; Reliable high-speed internet connection Laptop or computer capable of running support software Quiet and professional work-from-home environment Work Setup; Fully remote position Flexible or scheduled shifts depending on company needs Training provided for using the chat platform Skills That Help You Get Hired; Fast typing speed Strong attention to detail Ability to remain calm with customers Experience with CRM or help desk tools Typical tasks during a shift Monitor website visitors in the chat dashboard Start conversations with visitors Answer product questions Capture leads or customer details Solve problems or forward tickets to support teams Agents may also manage multiple chats at the same time, because live chat systems allow support staff to handle several customers concurrently

About the Role: As a Senior Principal Analyst, Emerging Market Dynamics (Enterprise Storage Solutions), you will be a trusted advisor and strategic resource to Gartner clients navigating the rapidly evolving landscape of data center infrastructure and enterprise storage. Leveraging your expertise in market sizing, forecasting, and competitive analysis, you will empower C-suite leaders and senior executives to make informed decisions amidst evolving market dynamics, positioning Gartner as the definitive source for actionable intelligence in the technology sector. You will serve as the Forecast Lead within the Emerging Market Dynamics practice as a part of the Business and Technology Insights. You will prioritize delivering foundational and innovative quantitative insights on technology market dynamics, competitive environments, and customer buying behaviors. Your research will inform and engage clients to ultimately guide their corporate and product strategies at a level that is truly indispensable in their eyes. As the Forecast Lead for the storage market, you will define emerging research positions and continuously refine market scope, deliver strategic guidance, and evaluate the impact of AI workloads on storage solutions. You will identify opportunities for differentiated products tailored to AI-driven performance and scalability requirements, track the shift toward Storage as a Service (StaaS), and analyze both technological advancements and evolving business models to ensure alignment with client interests and Gartner’s strategic priorities. What You Will Do: - Develop and maintain robust market sizing and forecasting models for the enterprise storage sector, leveraging advanced statistical techniques and scenario analysis. - Analyze strategies of storage providers, data center operators, and hyperscale’s to assess market dynamics impacting storage demand across industries and geographies. - Author unique, thought-provoking, and position-driven actionable research content that delivers insight to product leaders. - Advise clients on strategic opportunities and market headwinds/tailwinds related to storage technologies, delivering impactful recommendations through published research and high-value client interactions. - Conduct rigorous market analyses and opportunity assessments, presenting findings that drive client strategy and product investment decisions. - Collaborate with global teams to support the workflow of others, contribute peer reviews, and evolve Gartner’s research agenda with independent, provocative insights. - Create and deliver high-value presentations for Gartner events, industry conferences, and client briefings. - Maintain a client-centric approach, actively engaging clients with Gartner research and advisory experiences to deliver game-changing impacts. What We Are Looking For: - 7-10 years of relevant industry experience, with deep expertise in data center infrastructure and enterprise storage technologies (hardware, software, and services). - Demonstrated experience in market sizing and forecasting, including advanced modeling skills (statistical modeling, scenario analysis, predictive analytics). - Highly numerate with exceptional critical thinking skills; able to articulate market fundamentals and drivers of supply and demand-side behavior. - Passion for predictive thinking, complex forecast analysis, and engaging in thought leadership discussions. - Exceptional written and verbal communication skills; able to explain complex concepts concisely and persuasively to executive audiences. - Strong sense of ownership and a ‘get-it-done’ attitude; able to work independently and collaboratively within a multicultural global team. - Strong organizational skills; able to produce high-quality deliverables under tight deadlines. - Bachelor’s Degree and/or advanced professional qualification(s) in a related field; Master’s Degree or MBA is an advantage. - Intellectual agility, curiosity, and courage to push boundaries in research and advisory work. What You Will Get: Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 105,000 USD - 140,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. #LI-Remote #LI-LB1 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 105,000 USD - 140,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:108206 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.