Job Overview A Live Chat Support Agent provides real-time assistance to customers through live chat, email, and other support channels. The role focuses on resolving customer inquiries, providing product information, and ensuring a positive customer experience using the tawk.to messaging platform. Key Responsibilities; Respond to customer inquiries via live chat in real time. Provide accurate information about products, services, or account issues. Handle multiple chat conversations simultaneously while maintaining quality support. Escalate complex problems to technical or senior support teams when necessary. Provide email support and follow-up communication with customers. Maintain professional communication and represent the company positively. Document customer interactions and update support records when required. Qualifications; Excellent written and spoken English communication skills. Strong customer service mindset and problem-solving ability. Ability to multitask and manage several chats at once. Previous customer support or BPO experience is preferred but not always required. Comfortable working with online tools and support platforms. Technical Requirements; Reliable high-speed internet connection Laptop or computer capable of running support software Quiet and professional work-from-home environment Work Setup; Fully remote position Flexible or scheduled shifts depending on company needs Training provided for using the chat platform Skills That Help You Get Hired; Fast typing speed Strong attention to detail Ability to remain calm with customers Experience with CRM or help desk tools Typical tasks during a shift Monitor website visitors in the chat dashboard Start conversations with visitors Answer product questions Capture leads or customer details Solve problems or forward tickets to support teams Agents may also manage multiple chats at the same time, because live chat systems allow support staff to handle several customers concurrently

About the Role: As a Senior Principal Analyst, Emerging Market Dynamics (Enterprise Storage Solutions), you will be a trusted advisor and strategic resource to Gartner clients navigating the rapidly evolving landscape of data center infrastructure and enterprise storage. Leveraging your expertise in market sizing, forecasting, and competitive analysis, you will empower C-suite leaders and senior executives to make informed decisions amidst evolving market dynamics, positioning Gartner as the definitive source for actionable intelligence in the technology sector. You will serve as the Forecast Lead within the Emerging Market Dynamics practice as a part of the Business and Technology Insights. You will prioritize delivering foundational and innovative quantitative insights on technology market dynamics, competitive environments, and customer buying behaviors. Your research will inform and engage clients to ultimately guide their corporate and product strategies at a level that is truly indispensable in their eyes. As the Forecast Lead for the storage market, you will define emerging research positions and continuously refine market scope, deliver strategic guidance, and evaluate the impact of AI workloads on storage solutions. You will identify opportunities for differentiated products tailored to AI-driven performance and scalability requirements, track the shift toward Storage as a Service (StaaS), and analyze both technological advancements and evolving business models to ensure alignment with client interests and Gartner’s strategic priorities. What You Will Do: - Develop and maintain robust market sizing and forecasting models for the enterprise storage sector, leveraging advanced statistical techniques and scenario analysis. - Analyze strategies of storage providers, data center operators, and hyperscale’s to assess market dynamics impacting storage demand across industries and geographies. - Author unique, thought-provoking, and position-driven actionable research content that delivers insight to product leaders. - Advise clients on strategic opportunities and market headwinds/tailwinds related to storage technologies, delivering impactful recommendations through published research and high-value client interactions. - Conduct rigorous market analyses and opportunity assessments, presenting findings that drive client strategy and product investment decisions. - Collaborate with global teams to support the workflow of others, contribute peer reviews, and evolve Gartner’s research agenda with independent, provocative insights. - Create and deliver high-value presentations for Gartner events, industry conferences, and client briefings. - Maintain a client-centric approach, actively engaging clients with Gartner research and advisory experiences to deliver game-changing impacts. What We Are Looking For: - 7-10 years of relevant industry experience, with deep expertise in data center infrastructure and enterprise storage technologies (hardware, software, and services). - Demonstrated experience in market sizing and forecasting, including advanced modeling skills (statistical modeling, scenario analysis, predictive analytics). - Highly numerate with exceptional critical thinking skills; able to articulate market fundamentals and drivers of supply and demand-side behavior. - Passion for predictive thinking, complex forecast analysis, and engaging in thought leadership discussions. - Exceptional written and verbal communication skills; able to explain complex concepts concisely and persuasively to executive audiences. - Strong sense of ownership and a ‘get-it-done’ attitude; able to work independently and collaboratively within a multicultural global team. - Strong organizational skills; able to produce high-quality deliverables under tight deadlines. - Bachelor’s Degree and/or advanced professional qualification(s) in a related field; Master’s Degree or MBA is an advantage. - Intellectual agility, curiosity, and courage to push boundaries in research and advisory work. What You Will Get: Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 105,000 USD - 140,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. #LI-Remote #LI-LB1 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 105,000 USD - 140,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:108206 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Become a part of our caring community and help us put health first The Senior Technology Solutions Professional devises an effective strategy for executing and delivering on IT Infrastructure initiatives. The Senior Technology Solutions Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Technology Solutions Professional acts as a liaison and collaborates with the consumers and functional stakeholders to identify and deliver strategic enablement solutions. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. RESPONSIBILITIES - Lead end-to-end solution delivery, from ideation through requirements gathering, solution design, development oversight, testing, and deployment. - Facilitate workshops and discovery sessions to gather requirements and educate stakeholders on platform capabilities. - Work independently to solve complex or ambiguous problems, using sound judgment and established procedures. - Track KPIs and success metrics to measure automation impact and inform improvements. - Assess processes to identify opportunities for automation that align with department, segment, and organizational strategies. - Prioritize automation initiatives by evaluating value, feasibility, complexity, and alignment to strategic objectives. Use your skills to make an impact Required Qualifications - Solid understanding of operations, technology, communications and processes - 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements - Experience managing cybersecurity risk initiatives (e.g., Risk Management; policy, standards, and control management; third party risk management, regulatory compliance, etc.) - Must be passionate about contributing to an organization focused on continuously improving consumer experiences - Ability to work independently with minimal supervision and exercise sound judgment in complex scenarios Preferred Qualifications - Bachelor’s degree or higher in Information Technology, Cybersecurity, or related field - PMP or equivalent project management certification - CISM or equivalent cybersecurity certification - Familiarity with cybersecurity maturity models and capability-driven execution frameworks - Proficiency in tools such as Jira Align, Azure DevOps, ServiceNow, WorkBoard, and Microsoft Office Suite Additional Information Humana Perks:      Full time associates enjoy:   - Medical, Dental, Vision and a variety of other supplemental insurances   - Paid time off (PTO) & Paid Holidays  - 401(k) retirement savings plan - Tuition reimbursement and/or scholarships for qualifying dependent children - And much more!  Social Security Task: Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website. Virtual Pre-Screen: As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a HireVue interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $97,900 - $133,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Job Description: Inbound Receiving & Outbound Shipping: - Receive, unload, check in, and store materials - Be able to unload, handle, and maneuver materials of all shapes and sizes - Palletize and wrap material for secure freight transport - Safe operation of forklift required - Maintain SOP filing system for Bill of Ladings, packing slips, and other vendor documents Inventory Control: - Be able to organize and label 2,000+ unique items - Complete data entry in inventory system, excel spreadsheet, or smartsheet - Lead audits to guaranteeing accuracy of inventory records - Utilizes and leads others in True Up’s Inventory Control Standard Operating Procedures - Analyze reports to ensure accuracy - Prepare and present reports to management and clients - Complete transfer of asset forms, scan for virtual documentation, and email all parties Project Kitting: - Create organized grid layout for storing kitted materials - Coordinate and lead Inventory Control personnel on project kitting - Analyze 200+ layout plans and spreadsheets to accurately pull materials for Operations deployment - Remove material from original manufacturer packing and kit to layout - Be able to execute minor assembly work with hand and power tools Team Leadership: - Train Inventory Control Receivers and Inventory Control Assistants on all inventory procedures - Lead and assign daily tasks up to 10 Inventory Control personnel - Ensure adherence to company policies and safety regulations Client Relationship Management: - Act as main point of contact for client, addressing concerns and ensuring expectations are consistently achieved - Keep clients informed with regular updates on inventory, quality control, and deadlines - Communicates to managers and client any concerns that will impact the project Safety & Company Policy: - Report to work as scheduled, on time and prepared to work - Carry out responsibilities in accordance with the organization’s policies and procedures - Observe safety and security procedures as applicable and report potentially unsafe conditions to management - Wear personal protective equipment (PPE) always - Perform other related duties as assigned by management True Up is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.