Join CyCognito as a Customer Success Engineer (CSE) where you will play a crucial role in ensuring our clients achieve the utmost value from our solutions. You'll act as the main technical liaison between our clients and the internal team, driving customer satisfaction and success. Responsibilities: - Engage with customers to understand their needs and tailor solutions to meet those requirements. - Provide technical support and training to clients, ensuring they effectively use our platform. - Collaborate with sales and product teams to improve customer experience and resolve issues. - Monitor customer accounts to ensure satisfaction and address any emerging issues promptly. - Develop and maintain strong relationships with key stakeholders within customer organizations. Requirements - Bachelor’s degree in Computer Science, Information Technology, or a related field. - Minimum of 3 years of experience in a customer-facing technical role. - Strong understanding of cybersecurity concepts and best practices. - Proficiency with troubleshooting and problem-solving in a technical environment. - Excellent communication and interpersonal skills. - Ability to work independently and manage multiple priorities. - Located in United States (supporting customers in East Coast time zone) What We Offer Benefits - Medical, Dental, and Vision Insurance - Unlimited Time Off (US) - Life Insurance - 401(k) - Employee Assistance Program - Learning Time Off / Reimbursement for Courses - Monthly Health Reimbursement (gym, health equipment, etc.) - Cell / Home Internet Reimbursement - Global Travel Insurance - Voluntary Benefits

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion. This position is 100% remote. - Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers - Understand AWS Cloud Technologies and how they are delivered through Mission Cloud - Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers - Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements - Gather technical requirements from customers, including new and existing AWS account details and configurations - Educate customers on current technologies, Mission Cloud services, and industry best practices Qualifications - Experience working in a technical Customer Support, Implementation, or Onboarding role - Ability to work in a project management role - Ability to work with public cloud, preferably with AWS - Ability to communicate regularly with customers over phone or video conference and email - Ability to work with contracts and understand service level agreements - Ability to manage multiple customer onboardings at one time (Example: 10+ Clients) - Ability to work in a fast-paced evolving environment - AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud) Company Description CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours.

Role Description O Programa de Formação em Sucesso tem como objetivo proporcionar um estágio em que todos sejam preparados para uma carreira na área de Sucesso do Cliente (CS), alinhando o seu desenvolvimento ao perfil dos negócios da empresa. Nosso manifesto é "Garantir a melhor experiência através da entrega de resultados é nossa responsabilidade número #1". Buscamos talentos que tenham paixão por relacionamento e que também sejam orientados para resultados e aficionados por dados e processos bem definidos! Quer aprender sobre o que há de mais moderno em CS e trabalhar dentro de um modelo de processos inspirado nas melhores startups do Brasil e do vale do silício? Essa é a sua oportunidade! Com nosso ambiente online, descontraído, tecnológico (e de muita ralação também), vamos te mostrar nosso jeito de desenvolver profissionais altamente qualificados e preparados para o mundo corporativo. Energia, conhecimento e diversão, não faltam por aqui! Qualifications - Estar cursando nível superior em horário NOTURNO OU EAD, com previsão de formatura após ABRIL DE 2028. - Estar cursando graduação em Contabilidade, Administração, Ciência da Computação, Engenharia de Software, Sistemas de Informação ou áreas relacionadas. - Ter disponibilidade para estagiar de 09h até 16h, com 1h de almoço. Requirements - Implementação de ferramentas com os novos clientes; - Acompanhamento do engajamento de clientes (expansão e retenção); - Manter e atualizar informações no CRM da carteira de clientes; - Atuação em projetos de melhoria com o time de CS e áreas parceiras; - Configuração e personalização de Aplicativos; - Ativação e personalização de contas do WhatsApp; Benefits - Bolsa Estágio - Flash Alimentação - Auxílio Home-Office - Segura de Vida - Programa de Indicação Premiada - Bolsa Complementar de 13º - Assistência Funeral Company Description Apenas os candidatos pré-selecionados serão contatados para entrevista. Nós nos esforçamos para responder a todos apesar do alto volume de inscrições que recebemos. Podemos entrar em contato com você no futuro para outras oportunidades que tenham correspondência com suas qualificações e experiência.

• Serve as the ultimate escalation point for complex, business-critical database and cloud infrastructure issues. • Architect enterprise-grade database solutions for customers operating large-scale workloads on DigitalOcean. • Lead hands-on support for database and cloud infrastructure issues across MySQL, PostgreSQL, Redis, MongoDB, Kafka and OpenSearch. • Act as a trusted technical advisor to our largest customers and strategic partners. • Analyze customer database and cloud architectures to identify performance bottlenecks, optimize configurations, and ensure best practices. • Demonstrate strong understanding of database-specific requirements, including schema design, replication, performance optimization, and cloud-native compatibility.