This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves leading the IT and Infosec Vendor Management Office (VMO) to define the strategy, manage vendor spend, governance, and value realization across IT and Security vendors. - Own and manage the entire IT Opex budget and financial forecasting cycle for IT/Security (~$20M+). - Partner with Finance to deliver accurate, single-view reporting on spend, savings, and forecast for executive leadership reviews. - Define the strategy and lead all application portfolio and rationalization initiatives. - Lead all major contract negotiations and sourcing strategies to achieve ambitious cost savings targets (10–15%+). - Provide strategic oversight for the end-to-end coordination of all renewals. - Own the strategic direction and enforcement of the Global Software Procurement Policy (P.IT.002). - Direct the management and optimization of VMO intake, workflow, and tooling. - Drive the implementation and adoption of the VMO dashboard and analytics. - Serve as the executive-level VMO leader and communication channel for IT and Security stakeholders. Qualifications - 7+ years of progressive experience leading software vendor management, IT procurement, or IT Asset Management (ITAM) functions for a mid-to-large technology or SaaS organization. - Demonstrated ability to define and run structured renewal processes at scale. - Proven track record in leading contract negotiations and sourcing strategies resulting in substantial (10%+) cost savings. - Expertise in data and tooling, having leveraged systems like Jira/JSM, Coupa, and SaaS/ITAM platforms. - A history of defining and executing application rationalization strategies. - Strong experience establishing and maturing cross-functional partnerships with Procurement, Legal, Security, Finance, and application owners. - Clear, professional written and verbal communication skills. - A bias toward structured, repeatable processes and robust dashboard reporting. Requirements - Ability to manage key stakeholder relationships. - Experience in budgeting, forecasting, and application rationalization. - Leadership skills in vendor ownership and major contract negotiations. - Strong analytical skills for VMO & ITAM analytics and dashboards. Benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP). - HSA & FSA accounts. - Life Insurance, Long & Short-term disability coverage. - Employee Assistance Program (EAP). - 11+ Observed holidays and wellness days and flexible time off. - Employee Stock Purchase Program with employee discounts. - Wellness & Fitness initiatives. - Employee recognition and referral programs. - And much more.

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity We are seeking an experienced and highly collaborative Data Program Manager to orchestrate our most critical data initiatives. This pivotal role will act as the central point of contact for programs spanning our Analytics, Data Science, AI Foundations, and Data Governance teams. You will be responsible for the successful planning, execution, and delivery of complex programs, working in close partnership with our Data Engineering team and engaging directly with executive-level business stakeholders. The ideal candidate excels at navigating cross-functional dependencies and translating strategic business objectives into actionable data programs. What you'll do - Develop and execute a unified data program roadmap that supports the strategic goals of our Analytics, Data Science, and AI initiatives. Define program scope, objectives, and deliverables in collaboration with team leads. - Serve as the primary liaison between technical data teams and executive leadership. Effectively communicate program status, risks, and strategic value to business stakeholders, ensuring alignment and buy-in. - Lead and coordinate complex, cross-functional programs across Analytics, Data Science, AI Foundations, and Data Governance teams. Foster strong partnerships with Data Engineering to ensure foundational support for all initiatives. - Champion and facilitate the implementation of data governance policies across all data programs, ensuring data quality, integrity, security, and compliance in partnership with the Data Governance team. - Proactively identify and mitigate potential risks, roadblocks, and dependencies between teams. Develop contingency plans to ensure program milestones are met. - Define and track key performance indicators (KPIs) that measure the business impact and success of data programs. Provide clear, concise reports and presentations to senior leadership. - Develop and manage the data program budget and advocate for the resources needed across teams to achieve program goals. This role requires - Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field. - 7+ years of experience in program management, with a proven track record of successfully delivering complex, data-focused programs in a multi-team environment. - Strong understanding of the data lifecycle and principles of data governance, data quality, and data architecture. Familiarity with the needs of analytics, data science, and AI/ML projects. - Proficiency in project and program management methodologies such as Agile, Scrum, and Waterfall. - Experience with data management tools and platforms (e.g., SQL, Python, R). - Familiarity with data visualization tools (e.g., Tableau, Power BI). - Exceptional leadership skills with the ability to influence and align teams and senior stakeholders without direct authority. - Excellent verbal and written communication skills, with a demonstrated ability to articulate complex technical concepts and program details to an executive audience. - Strong strategic and analytical thinking skills, with the ability to connect the work of individual data teams to broader business objectives. - Proven ability to identify, analyze, and solve complex organizational and technical challenges in a fast-paced environment. - A highly collaborative individual who can build and maintain strong working relationships across technical and business functions. Bonus points if you have - Master's degree in a related field. - Relevant certifications such as PMP (Project Management Professional) or Certified Data Management Professional (CDMP). - Experience working in B2B SaaS with consumption-based pricing models. - Knowledge of cloud platforms (e.g., AWS, Azure, GCP) is a plus. Please note that visa sponsorship is not available for this position. #LI-GK1 #LI-Remote The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees. Estimated Base Pay Range $136,000—$170,000 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

About the Role Health-E Commerce is expanding into new service offerings and operationally complex product categories. The Program Manager will support the execution of these initiatives by coordinating cross-functional workstreams, managing timelines and dependencies, and ensuring teams stay aligned from planning through launch. Additionally, this role will own a portfolio of external partnerships and vendors, ensuring strong performance, operational alignment, and successful execution across initiatives. This role combines relationship management with hands-on program execution. The ideal candidate brings structure, accountability, and strong follow-through while building productive, trust-based partner relationships. Key Responsibilities Program Execution - Build and maintain detailed project plans, timelines, and dependency tracking across multiple initiatives including but not limited to new partner launches and operation initiatives. - Track milestones, manage dependencies, surface risks early, and drive follow-up to keep workstreams on schedule. - Ensure deliverables are clearly defined, documented, and completed on time. External Partnership Management - Own day-to-day management of a defined book of business across telehealth affiliates and vendor partners. - Serve as the primary operational point of contact for existing and new partners. - Monitor performance, resolve issues, and drive continuous improvement. - Ensure partner deliverables and SLAs are met. Operational Readiness - Support launch preparation by ensuring documentation, workflows, SOPs, and internal communications are complete. - Partner with Customer Support and Marketing to validate readiness and customer-facing experiences. - Help ensure smooth handoffs from build to launch to steady-state operations. Cross-Functional Coordination - Coordinate day-to-day execution across Product, Engineering, Marketing, Data, Customer Support, Legal, and Compliance. - Facilitate working group meetings, document decisions, and ensure action items are followed through. - Act as the central point of coordination across teams to reduce friction and confusion. Reporting & Visibility - Provide regular status updates to leadership on progress, risks, and dependencies. - Maintain clear documentation and shared workspaces to ensure transparency across teams. What You’ll Need - Background in digital health, telehealth, or HealthTech is strongly preferred - Minimum 5–8+ years of experience in program management, operations, partnership management, or similar roles. - Experience managing external vendors or service partners. - Strong organizational skills and ability to manage multiple parallel workstreams. - Clear communicator with strong follow-through. - Comfortable operating in fast-moving, evolving environments. - Experience in digital health, telehealth, or HealthTech strongly preferred. - Familiarity with project management tools such as Asana, Monday, Jira, or similar. Compensation, Benefits, & Additional Details: At Health-E Commerce, our goal is to provide an offer that supports growth potential within the role and allows for future salary progression. Final compensation is evaluated on various factors which include but aren’t limited to experience, skills, internal equity among peers, and geographic location. - Compensation: $110,000 - 140,000 - Discretionary Annual Bonus Eligibility: Up to 15% - Medical, Dental, Vision, and 401K with a company match - Dependent Care, FSA & HSA accounts - Paid Parental & Bonding Leave - Flexible PTO & office closure on all major holidays - Monthly wellness & internet reimbursements - Professional development including certification support & leadership coaching - Mental Health resources - 100% remote within the United States - Must be able to work EST hours Candidate Privacy Notice

• Manage daily activities per the scope of work, program, and standard operating procedures within the contracted budget. • Ability to understand and actively enforce program guidelines and project specific procedures (PSPs). • Manage day-to-day activity of the program operation, including supervision of staff. • Assist in developing program metrics and identifying efficiencies • Monitor program metrics to ensure adherence to program SLAs • Resolve complex cases. • Participate in interviewing prospective employees, evaluating current employees, and train employees as needed. • Create new and/or update training materials and PSPs as needed. • Translate decisions and discussions into documented workflow processes. • Develop current employees and track their compliance to quality, service, and program standards. • Conduct, at minimum, monthly team meetings with meeting agendas and minutes. • Assist with presentation of program information to internal and external customers. • Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution • Coordinate with manager(s) to set goals and expectations for the team to ensure task completion. • Other duties as assigned. • Ability to travel as needed • Actively participates in in-person and virtual meetings/events (internal and external) • Supervisory Responsibility: 1 –20 Direct Reports