• Effectively interact with customers via phone, webform, or chat to provide clear, accurate information • Listens well and demonstrates patience and understanding in customer interactions • Anticipates and proactively suggests resolutions to customer questions • Adapts to changing workflow processes, manage multiple priorities & goals • Meets or exceeds performance expectations including Customer Satisfaction scores • Effectively uses Customer Care technology platforms to assist customers • Follows proper communication procedures, guidelines, and policies • Looks for and contributes ideas to improve the team and customer experience • Seeks to understand the impact of their work on the business

Who We Are At Apptegy, we are more than a tech company; we are partners dedicated to transforming how schools communicate and shape the future of education. Your work here will directly empower districts to share their stories, engage their communities, and celebrate student success. We're a team of thoughtful, high-performing individuals committed to making a tangible impact. If you're looking for a dynamic environment where you'll be supported with exceptional mentorship and resources to grow your career, come build with us. Why You’ll Love This Job As the Team Lead for Platform Engineering, you will play a pivotal role in leading the vision and execution of our core identity and access management systems. You will lead a talented team of engineers, guiding them to deliver high-performance solutions that secure how thousands of school districts interact with our platform. You’ll thrive here if you are passionate about both the strategic and human sides of leadership—someone who can architect secure, scalable systems while developing people and fostering a culture of ownership. This is your opportunity to shape Apptegy’s platform roadmap and act as a bridge between product, design, and engineering. What You’ll Do - Lead and Manage the Platform Engineering Team: Provide day-to-day guidance, mentorship, and support to a team of engineers. Foster a culture of ownership, learning, and innovation while helping each team member reach their full potential. - Drive Strategic Platform Initiatives: Partner with engineering and product leadership to define and execute Apptegy’s identity and access strategy. Align technical efforts with business goals and ensure authentication capabilities enhance user experiences across our product suite. - Cross-Functional Collaboration: Serve as the key liaison between engineering, product management, design, and leadership teams. Translate technical insights into business value and ensure smooth communication across functions. - Project Execution & Delivery: Keep projects moving forward through clear direction, accountability, and prioritization. Remove blockers, communicate progress, and ensure timely, high-quality delivery of platform-driven features. - Technical Oversight: Provide technical leadership in the design and architecture of our Authentication and Authorization systems. Ensure best practices for security, observability, and clean code are adopted across the engineering organization. - Mentorship & Growth: Champion professional development for your team—coaching engineers by reviewing code, collaborating on design documents, offering constructive feedback, performing annual reviews, and identifying growth opportunities. What You’ll Bring - Proven technical leadership, including 2+ years of experience leading or managing an engineering team. This requires effectively balancing the pursuit of technical excellence with the development and growth of team members. - Growth-minded and strategic: You have experience driving the design and implementation of large-scale initiatives for SaaS products and are comfortable balancing day-to-day tactical needs with long-term strategic goals in a high-growth environment. - Experience with Identity and Access: You have a working knowledge of how to implement and scale Identity Providers (IdP) and auth frameworks. You’ve ideally spent time working with tools like FusionAuth, Auth0, or Devise. - Familiarity with Auth Protocols: You are comfortable discussing and implementing OAuth 2.0, OpenID Connect (OIDC), or SAML flows, and you understand the importance of secure token management and MFA. - An Agile and "Quality First" mindset: You thrive in environments with high autonomy and responsibility. You enjoy facilitating agile ceremonies and believe in the power of thorough code reviews and "Security by Design." - Exceptional Communication skills: You can translate complex technical security concepts for non-technical stakeholders and foster an inclusive environment for your team. What Helps You Stand Out - Experience with Ruby on Rails, our core tech stack. - Hands-on experience with FusionAuth. - Familiarity with AWS, Docker, or Kubernetes. - Exceptional Technical Leadership: Your ability to provide clear technical direction, mentor engineers, and effectively communicate complex technical concepts to both technical and non-technical audiences. - Strategic Problem-Solver: You don't just solve problems; you anticipate future trends and strategically position the product suite and engineering organization to capitalize on them. Why Apptegy Join a team that’s committed to your success. At Apptegy, we’re passionate about creating an environment where you can do your best work and find true fulfillment. We believe in investing in our people—both professionally and personally—because your well-being drives our collective impact. US Employee Benefits: Comprehensive medical, dental, vision, and life insurance coverage Retirement 401(k) with employer match Health Savings Accounts (HSA) and Flexible Spending Accounts (FSAs) Mental Health Reimbursement Unlimited paid time off, including seasonal (December) company-wide time off Paid parental and medical leave MX Employee Benefits: Private medical insurance for you and your dependents Life insurance 15 days Aguinaldo Vales de Despensa Fondo de Ahorro Caja de Ahorro Flexible paid time off policy Paid travel to/from Little Rock, Arkansas for Onboarding. Apptegy champions the thoughtful integration of AI to empower our teams and processes. As we seek to understand your individual capabilities and how you might contribute, we ask that all responses to application questions and during interviews are genuinely your own. Please refrain from using AI generation tools, as our aim is to assess your authentic voice and expertise. Equal Opportunity Employer Apptegy is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

POSITION SUMMARY The eCommerce Parts Catalog & Systems Specialist is responsible for the end‑to‑end setup, accuracy, and maintenance of service parts across Vertiv enterprise systems, including PD, PIM, Oracle EBS, and Shopify. This role ensures high‑quality part data, images, and lifecycle information flow seamlessly between systems to support a consistent, scalable, and customer‑friendly online ordering experience. The position partners closely with Engineering, IT, Parts, suppliers, and internal stakeholders to support new part introductions, catalog integrity, and continuous improvement of eCommerce operations. This role can be remote or in-office in Westerville, OH. RESPONSIBILITIES - Manage end‑to‑end service parts setup and maintenance across Vertiv systems, including PD, PIM, Oracle EBS, and Shopify. - Own and maintain the Shopify parts catalog, ensuring accuracy of part numbers, descriptions, images, attributes, pricing status, and availability. - Capture, process, and maintain product images in alignment with established photography and content standards to support consistent eCommerce experience. - Ensure required part data is captured upstream and flows correctly between systems to minimize manual updates and rework. - Maintain current and accurate online parts content, including lifecycle status, replacements, supersessions, and obsolescence information. - Support coordination with suppliers, LVO partners, and internal stakeholders related to parts content, readiness, and availability. - Identify, troubleshoot, and resolve gaps or inconsistencies in part data that impact online ordering or customer experience. - Partner with Engineering, Parts, IT, and Business teams to align on part setup requirements, system integrations, and process improvements. - Assist with ongoing catalog audits, data cleanup, and enhancements to improve accuracy, usability, and scalability. - Support new part introductions and updates to existing parts, ensuring timely and accurate deployment across all systems. - Help define, document, and maintain standard work and content requirements to enable scalable and repeatable eCommerce operations. - Perform additional duties or special projects as assigned. QUALIFICATIONS Minimum Qualifications: (education, experience level, knowledge, skills, certifications). - Associate’s or Bachelor’s degree preferred (Engineering, Business, Supply Chain, or related field). - Minimum one year of experience interacting with customers in a technical or field service environment required. - At least one year of experience with Vertiv Thermal products, including parts data, catalogs, or product content preferred. - Strong ability to interpret part specifications, electrical diagrams, piping drawings, and blueprints, and translate technical information into customer-friendly content. - Experience working across multiple systems (e.g., Oracle PIM, ERP, PLM) and familiarity with eCommerce platforms such as Shopify preferred. - Proficient in Microsoft Office and general web-based technologies. - Excellent written and verbal communication skills with strong customer service orientation. - Highly detail-oriented, organized, and self-motivated, with the ability to work independently in a fast-paced environment. - Mechanical aptitude and troubleshooting skills preferred. - Working knowledge of 3D modeling software such as CREO or Solid Edge is a plus. - Knowledge of legacy and current products preferred. POSITIONS ELIGIBILITY REQUIREMENTS (travel, location, etc.) - 10% travel may be required, work flexible schedules, and maintain valid driver’s license. The successful candidate will reflect and embrace Vertiv’s Values and Behaviors: OUR VALUES - Acting Like an Owner - Assuming Positive intent in all employee interactions - Being passionate about your work - Challenging yourself in personal development - Being tireless in exceeding customer expectations - Assisting others to be successful as a team - Owning our own mistakes quickly - Talking with people and NOT about them - Creating a culture where people can be their best OUR BEHAVIORS - Be self-aware and learn - Embrace the customer experience - Think and act broadly - Drive change and innovation - Leverage diversity for organization effectiveness - Foster collaborative relationships - Take intelligent risks At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Ecommerce Operations Specialist is responsible for managing the presentation of product, promotions, and other communications across multiple digital channels for C3 Industries and High Profile Cannabis Shops. The role will focus on maximizing conversion rates, average order value, and customer experience through cross-functional collaboration and precise execution. The ideal candidate combines merchandising expertise with strong organizational skills, attention to detail, and the ability to work seamlessly within a variety of digital platforms to drive revenue growth in our highly regulated cannabis e-commerce environment. In this role you will: - Coordinate the execution and launch of promotional campaigns across digital platforms, including the website and in-store screen displays, with emphasis on conversion optimization. - Support and maintain product categorization, taxonomy, and navigation structures for the customer, optimizing user experience and product discoverability, particularly on mobile devices. - Manage retail store listings on the C3 websites and across numerous third-party sites, such as Google My Business, via a centralized platform, updating timely store information and continuing to optimize listings in accordance with retail strategy. - Collaborate with the Digital Marketing, Buying and Planning, Retail Operations, and Retail teams to inform strategic decisions, improvements, and opportunities based on a detailed understanding of available digital platform features. - Collaborate with key C3 partners and vendors on the technical implementation of new features and practices, including the review of updates to C3 websites, point-of-sale systems, ecommerce platforms, and in-store digital displays, with emphasis on optimizing customer experience. - Support and execute digital merchandising strategies based on sales data, inventory levels, seasonal trends, and customer behavior analytics. - Implement optimizations of category page layouts, filters, and sorting options to enhance user experience and product discovery. - Collaborate with customer service team to address product-related customer feedback and improve digital experience. - Implement personalization strategies based on customer segmentation, purchase history, and browsing behavior. - Partner with Buying and Planning and Marketing team to implement dynamic pricing strategies and promotional structures. - Coordinate with the Buying and Planning team on new product launches and highlights, ensuring smooth, comprehensive launches across platforms. - Ensure discounts are optimally presented and organized across digital platforms for customer conversion and alignment with retail strategy. - Help facilitate implementation of product content and optimizations, including product descriptions, specifications, compliance information, and SEO-friendly copy. - Assist in digital asset management workflow for product photography, videos, and graphic elements across all platforms. - Ensure compliance with cannabis advertising regulations while maximizing product appeal and conversion potential. Qualifications - Bachelor's degree in Marketing, Business, Merchandising, or related field. - 3+ years of ecommerce merchandising or related digital platform management experience. - Strong organizational skills with proficiency in digital marketing platforms, POS systems, product catalog management, and Microsoft Excel. - High-level understanding of how various digital platforms and systems can work together, whether it be directly via API connection, or indirectly via intermediate processes or platforms. - Excellent communication skills for cross-functional collaboration and implementation. Benefits - Medical, Dental, & Vision Insurance for full-time staff - Life Insurance - Short-term & Long-term Disability Insurance - Paid time off - 401k - Company paid holidays Company Description C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, with multiple product brands including the award-winning Cloud Cover Cannabis, Galactic Cannabis, Habitat Cannabis, and a retail network, High Profile Cannabis Shop. The company retails high-quality cannabis products at its High Profile locations in Connecticut, Illinois, Michigan, Missouri, Massachusetts, and New Jersey.