Grow your career at Cedars-Sinai! We were recently named one of the "Best Places to Work in IT 2025" by Computerworld and ranked #2 among large organizations for hybrid work. The organization’s Healthtech excellence was acknowledged again, this time by the esteemed “CHIME Digital Health Most Wired“ recognition program. Cedars-Sinai was assigned a Level 10—the most prestigious level of certification—among more than 300 surveyed healthcare organizations. Cedars-Sinai netted high scores across multiple verticals and particularly excelled in areas of infrastructure, interoperability, and population health innovation. Why work here? Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for. What will I be doing in this role: The Program Manager for Patient Communications (Epic Hello World Analyst) will oversee the technology platforms supporting all patient communication channels, including email, SMS, voice and AI bots, and monitor communication volumes, budget impact, and patient experience metrics. This role will lead the implementation of new Epic communication features across relevant Epic applications, ensuring a smooth transition from legacy systems and optimizing digital tools for patient outreach. The Program Analyst will also guide the ongoing management and optimization of these solutions to align with clinical and operational goals, while ensuring consistency across all digital communication tools, both within and outside of Epic. - Developing and implementing new Epic communication features, optimizing digital tools, and driving continuous improvement in patient engagement and satisfaction. - Lead cross-functional teams, manage communication channels (email/SMS), monitor volumes and budget, and track patient experience metrics. - Be responsible for coordination with Epic analysts to configure communication templates, message content and timing, multichannel delivery settings, and upgrade features released by Epic. - Align organization-wide standards for communication best practices. - Ensure successful rollout, optimization, and ongoing management of AI-powered patient communication tools and digital scheduling solutions. - Perform Hello World build and testing as needed. *Approved Remote States: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, Texas*

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Proven organizational and time management skills - Proven communication skills - Ability to lead a team - Ability to motivate a team - Ability to resolve conflict and handle some negotiations - Proven problem-solving skills in complex environments - Proficient in project management - Ability to apply or develop highly advanced technologies, principles, theories and concepts - Fully proficient understanding of company policies and practices - Fully proficient understanding of engineering processes and practices - Fully proficient planning and organization skills - Fully proficient knowledge of Microsoft Office Suite of tools and Microsoft Project - Proficient knowledge of various project life cycles including agile - Fully proficient ability to communicate issues, impacts, and corrective actions - Fully proficient ability to easily and effectively communicate project topics to a diverse audience - Fully proficient ability to clearly report relevant information - Ability to understand and apply project leadership principles including SPI/CPI, Earned Value, Cost Account Management (CAM), and Statistical Process Controls for complex programs - Fully proficient ability to anticipate technology, process, and skill needs - Demonstrates proactive leadership and has name recognition throughout the business unit - Creates an environment in which impact of technology on the business is clearly recognized Qualifications - Bachelor’s degree in Engineering, or a related Science, Technology or Mathematics field - 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience Requirements - Department of Defense Top Secret security clearance is preferred at time of hire - U.S. citizenship is required Benefits - An exciting career path with opportunities for continuous learning and development - Research oriented work, alongside award winning teams developing practical solutions for our nation’s security - Flexible schedules with every other Friday off work, if desired (9/80 schedule) - Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more Company Description General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

• Client facing role responsible for managing the client relationship and on time delivery of program objectives. • Oversees the coordination and management of a program by monitoring program/project status, adhering to timelines and budgets. • Acts as the primary liaison between the client, business development, and the project team facilitating the flow of information between all parties. • Works closely with laboratory management to ensure that the project deliverables meet customer expectations and financial commitments. • Negotiates and makes real-time decisions with the client. • Drives compliance to company and project management standards across departments for a cohesive customer experience. • Provides internal consulting on project management issues and identifies opportunities for process and efficiency improvement. • Acts as chief liaison to the operational personnel of major clients and is responsible for large study programs. • Coordinates client visits in tandem with Business Development and Lab Operations management. • Supports/Leads program governance model. • Oversees complex stability launch coordination. • Responsible for the FTE project management, including setup, monitoring and completion.

Reporting directly to the COO, the Manager, Strategic Operations serves as a force multiplier for the leadership team, ensuring priorities translate into disciplined execution. This role is responsible for maintaining work management platforms, operational playbooks, financial and IT systems. The Manager, Strategic Operations will help build and sustain the operational backbone of the company. You will also work closely with the COO on internal communications, board and investor materials and core organizational workflows. This role requires exceptional attention to detail, strong judgment, and a commitment to high professional standards. About Epistemix Epistemix helps organizations forecast outcomes and manage risk by modeling human behavior. Our platform consists of two core products: Populus, providing access to realistic synthetic population data, and Polaris, enabling scenario planning through advanced simulation. As we approach our Series B financing, we are hiring a Manager of Strategic Operations to ensure our internal execution matches the caliber of our technology. Responsibilities Operational Infrastructure - Organizational Systems: Support the COO in designing and maintaining internal systems that enable the organization to operate effectively. This includes shaping the structure of internal resources, playbooks, and working frameworks so that teams have clear guidance, consistent information, and easy access to the tools they need to execute. - Institutional Knowledge: Maintain key internal resources so critical information, decisions, and processes remain visible, searchable, and easy for teams to navigate as the company grows. - Execution & Change Management: Partner with the COO to lead internal initiatives, introducing improved ways of working, and supporting teams as new systems or operational practices are implemented. Review and refine internal resources, documentation, and operational frameworks to ensure they are consistent, practical, and aligned with the organization’s evolving needs. Technology Operations - Technology Operations: Oversee the day-to-day operational management of company technology systems, including employee access, licensing, and basic infrastructure coordination. This role will ensure team members have the tools and access they need to work effectively while maintaining appropriate controls as individuals join, transition within, or exit the organization. - IT Vendor Management: Manage vendor relationships, prioritize requests, and ensure timely resolution of technology issues while maintaining high standards for responsiveness, reliability, and service quality. - Technology Stewardship: Help ensure the organization maintains reliable and well-managed technology systems by coordinating data protection practices, backups, and continuity safeguards. This role will help ensure the company’s information assets remain secure, organized, and protected. Financial Operations - Financial Alignment: Serve as a key operational partner to the COO in maintaining financial visibility across the organization. Coordinate closely with the accounting team to track priorities, monitor open items, and ensure financial processes and operational decisions remain aligned. - Budget Discipline: Assist the COO in supporting the organization’s commitment to disciplined financial management by monitoring spending across teams and ensuring financial practices remain consistent with company priorities. - Expense & Travel Oversight: Oversee the company’s expense and travel processes to ensure they operate smoothly and in line with company standards. Maintain clear records, coordinate approvals where appropriate, and help ensure spending remains transparent, organized, and aligned with company expectations. Leadership Operations & Strategic Coordination - Board Meeting Coordination: Support the COO in coordinating the operational rhythm of the enterprise, leadership team and board engagement cycles. Help ensure materials, updates, and deliverables are organized, timely, and aligned with company priorities. Respond to inquiries from board members and investors in a timely and professional manner. - Leadership Time Prioritization: Help maintain focus by supporting the coordination of leadership priorities and schedules. Ensure leadership time is directed toward the most important work, while maintaining clarity around competing demands and commitments. - Events & Organizational Milestones: Coordinate the planning and execution of key company moments including leadership offsites, company gatherings, and industry events. Ensure events are thoughtfully organized and aligned with the company’s broader strategic and cultural objectives. - Special Projects: Support high-priority initiatives led by the COO and leadership team by stepping in to advance urgent or complex workstreams, gathering information across teams, and ensuring important initiatives continue to move forward. Qualifications - Bachelors Degree or equivalent experience - 5+ years of experience in Strategic Operations, Business Ops, or a high-level operational support role in a high-growth startup preferred. - Demonstrated ability to lead complex projects and drive team adoption. - Experience in software implementations and organizational change management. - Comfort managing hardware logistics, software licenses, and basic troubleshooting. - 2+ years of experience within a Series A or Series B stage company preferred. - Deep experience in building complex databases, interconnected wikis, and project management hubs in Notion or similar software. - Comfortable with accounting, budget tracking, and platforms like Ramp. Why Join Epistemix? By joining Epistemix, you will become part of a collaborative and rapidly growing team that values curiosity and creativity. We are fully remote, with team members in the United States and Europe. Benefits include: - Equity & Incentives – Participation in our stock option program. - Flexible Time Off – Autonomy to manage your schedule and work-life balance. - Health, Welfare and 401(k) Programs – Eligibility for benefits (for U.S. employees). - Meaningful Impact – Apply your creative talents to revolutionize data-driven decision-making and make a real-world difference. This is a remote position open to applicants located in the United States. Candidates must possess the legal right to work in their intended work location, as we are currently unable to sponsor or transfer employment visas for any country, including the United States.