• Monitoring and handling customers’ requests • Troubleshooting and solving issues • Automating support needs • Developing support documentation and runbooks • Improving and maintaining support tools and automation • Understanding product offerings • Continuously looking for ways to improve the engineering support experience • Advocating for customers, following through on issues and resolving them in a reasonable time • Providing insights and feedback to improve tools

• Deliver solution presentations, demonstrations, and recommendations to prospects and customers. • Develop technical relationships with existing customers through Quarterly Technical Reviews. • Assist in response to Request for Proposals/Information. • Represent BeyondTrust at Trade Shows, Seminars, and other Company Events. • Use common Sales & Marketing applications such as Salesforce, Confluence, Skytap, etc. • Document the customer's technical requirements and build Proof-of-Concept (POC) documentation to track and address customer priorities and objectives. • Provide support for BeyondTrust Partners. • Continue to develop both the BeyondTrust product and industry knowledge. • Train and mentor other Solutions Engineers.

• Engage customers to determine software needs, design and develop appropriate solutions, and assist in the deployment and support of Product Life-cycle Management solutions. • Analyze legacy systems, define migration scope, and map source data to target Teamcenter schemas. • Perform data cleansing, reconciliation, and validation to ensure accuracy and consistency. • Perform end-to-end migration, including extraction, transformation, and loading (ETL) of data from legacy PLM/PDM/ERP systems. • Maintain effective relationships with internal customers and technical peers. • Design and develop the context of the project, its key deliverables and engagement model. • Provide accurate and timely information to technical team lead or project management team as required. • Responsible for successful quality and phase gate reviews.

• Solution Design and Architecture: Lead the design of comprehensive FSM solutions tailored to the specific needs of clients in the utilities and energy sectors. • Develop detailed architectural blueprints that outline system integrations, data flows, and technical specifications. • Ensure solutions are scalable, secure, and aligned with industry standards and best practices. • Technical Leadership: Provide technical guidance and oversight during the implementation of FSM solutions, ensuring adherence to architectural designs and project timelines. • Collaborate with cross-functional teams, including developers, project managers, and business analysts, to ensure cohesive and efficient project delivery. • Stay abreast of emerging technologies and industry trends to inform solution design and implementation strategies. • Client Engagement: Engage with clients to understand their business processes, requirements, and challenges. • Translate client needs into functional and technical requirements, ensuring clear communication and alignment throughout the project lifecycle. • Present architectural solutions and design decisions to clients, articulating the benefits and rationale behind chosen approaches. • Team Building and Mentorship: Recruit, mentor, and develop a team of technical professionals, fostering a culture of continuous learning and excellence. • Define team roles, responsibilities, and performance expectations to ensure clarity and accountability. • Provide ongoing training and development opportunities to enhance team capabilities and knowledge of FSM solutions. • Quality Assurance and Continuous Improvement: Establish and enforce best practices for solution design, coding standards, and system integrations. • Conduct regular code and design reviews to ensure quality and adherence to architectural standards. • Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness in solution delivery.