Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. Press Ganey's Strategic Consulting team partners with healthcare clients to overcome their biggest challenges. To listen smarter, act faster, and give their teams the tools and skills they need to improve Human Experience, and stay ahead of what’s next. We are seeking a seasoned, strategic senior level leader to own and evolve our proposal development, consulting project budgeting/oversight, and business process governance. This Senior Director will serve as the central authority for operational tooling, process automation, and delivery performance visibility, while partnering closely with Consulting & Advisory teams. This role is critical to accelerating our growth by establishing operational excellence, improving cross functional consistency, and maximizing the effectiveness of staff. Duties and Responsibilities Project Budgeting, Proposals & Financial Leadership - Develop and maintain SOPs for business operations and project financial governance. - Support creation of, review, approve, and refine proposals, project budgets, pricing structures, and financial models for consulting services. - Create scalable frameworks and templates that enable operational staff to work more efficiently and with greater autonomy. Business Process Ownership & Automation - Own core operational processes across the business, identifying opportunities for standardization, automation, and efficiency improvements. - Enhance user experience for critical tools, including Kantata (professional services automation platform) and Salesforce to enable visibility and accountability for project and service line performance, and enhance forecasting, capacity planning, and financial tracking. - Partner to build and optimize capacity/forecasting, project set‑up, deliverable tracking—while ensuring alignment with broader organizational standards. Leadership & Team Development - Partner with senior leadership to design and implement scalable operational strategies that support continued growth (e.g., new consultant onboarding; practice area training/cross-training). - Mentor and develop operational staff, ensuring they have clear frameworks to deliver high‑quality work. - Act as a senior advisor on operational maturity, identifying long‑term improvements in project governance, forecasting, and financial rigor. Location: The Senior Director role can be fully remote within the United States or, for team members located near one of our hub offices in Chicago, South Bend, or Boston, work onsite three days a week (Tuesday–Thursday) and work from home the remaining days. Qualifications - 10+ years of experience in consulting/business operations, project finance, PMO leadership, or a similar function (combination of consulting plus professional/managed services/SaaS preferred). - Deep expertise in project management, budgeting, forecasting, and financial model development. - Strong proficiency with professional services automation tools; experience with Kantata is highly preferred. - Demonstrated ability to build processes, automate workflows, and drive operational change across cross‑functional teams. - Proven success supervising or mentoring team members and scaling processes in a growth environment. - Excellent analytical, strategic thinking, communication, and stakeholder management skills. Education Bachelor’s degree in business or related field; Master’s preferred Travel up to 10% Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $127,000 - $165,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Financial Advocate Location Cleveland Facility Remote Location Department RCM Financial Counseling-Finance Job Code U0378F Shift Days Schedule 8:00am-4:30pm Job Summary Job Details Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. Patient Financial Advocates help patients navigate financial responsibilities without insurance or insurance not accepted at Cleveland Clinic. In this position, you will prepare estimated costs of services, request deposits for half of the estimated cost of services and discuss with patients whether they are eligible for the government of Cleveland Clinic Financial Assistance Programs. Your efforts can positively impact on the lives of patients and their families in numerous ways, offering a unique opportunity to make a lasting difference in your community and beyond. A caregiver in this role works remotely from 8:00 a.m. – 4:30 p.m. Caregivers must live within a reasonable driving distance of a Florida, Cleveland Clinic location and be able to come onsite if needed. A caregiver who excels in this role will: - Provide customer service and resolve patient account disputes and balances through establishing payment agreements or charity care. - Act as a liaison between the PFS and clinic operations to resolve customer inquiries specifically related to billing and customer satisfaction in a timely manner. - Communicate with individuals/departments for problem resolution and documentation. - Track and document each patient issue obtaining resolution within 24 hours. - Answer all patient incoming calls timely and courteously and log each call in an established tracking format, ensuring timely response. - Courteously assist walk-in customers from clinical areas and the cashier office. - Resolve issues and concerns within 24 hours to meet patient's satisfaction. - Identify and respond to account errors, omissions, refunds, transfers and charge reversals, and keep patients abreast of account disposition. - Accurately and efficiently correct account errors, adjustments, refunds, transfers and charge reversals within the established PFS policies. - Prepare and complete adjustments and account corrections within established clinic policies and enter the adjustments and corrections into SIGNATURE. - Collect patient account balances by entering and accepting payment installment agreements, discount, cash, money orders and credit card payments according to PFS policies and procedures. - Review day sheets of daily appointments as appropriate and identify incoming patients carrying a large balance. - Establish agreement and plan with patients for payment and resolving outstanding balances. - Evaluate and determine appropriateness for implementing the charity care program for eligible patients according to established CCF guidelines within one billing cycle of discovery. Minimum qualifications for the ideal future caregiver include: - High school diploma or GED - Experience in a high-volume customer service telephone or direct contact healthcare environment - In-depth knowledge of patient accounts which includes collections, insurance regulations and reimbursement techniques - Knowledge of third-party payers, Medicare, physician billing and pricing - Knowledge of CPT and ICD coding requirements and the utilization and applications of both manuals' insurance verification Preferred qualifications for the ideal future caregiver include: - Four years of call center experience - OR Associate's Degree in Accounting, Communication, Marketing or related field and two years of experience - High volume experience - Patient account knowledge Physical Requirements: - Well lit, air conditioned space in the hospital, noise level is moderate; will spend time sitting at a desk at a workstation and some filing/lifting. - Ability to perform work in a stationary position for extended periods - Ability to operate a computer and other office equipment •Ability to communicate and exchange accurate information Personal Protective Equipment: - Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer.

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident. We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity. Join us for the opportunity to grow and make a difference in ways that matter to you. Role Summary The Senior ETF Specialist will serve as a centralized resource for ETF-related content, product positioning, research, industry intelligence, and internal commentary, supporting both client-facing and strategic initiatives. This role enhances the ETF Specialists team’s capabilities by streamlining information flows, generating insights, and supporting sales and product partners with actionable data and thought leadership. The Senior ETF Specialist will actively support client meetings, respond to ETF inquiries, and deliver ETF education to sales teams and key stakeholders. The position aligns closely with the existing work of the Specialists team and reports into the Head of ETF Specialists. Responsibilities ETF Product Positioning: - Develop competitive ETF product positioning frameworks for key audiences (e.g., broker-dealers, RIAs, platforms, home-office research). - Partner with Product and Investments to translate strategies and portfolios into compelling ETF narratives and client use cases. - Support Product team in evaluating category trends, new product ideas, and competitor positioning. - Contribute to strategic efforts around platform approvals & rec lists, model placement, and product distribution. Content Development: - Produce ETF thought leadership materials - Create and maintain ETF team decks and presentations for client engagement. - Develop and update ETF educational resources (e.g., ETF structure, tax efficiency, liquidity, derivatives usage). Internal Commentary: - Generate actionable trade ideas for sales teams - Deliver real-time market and sector/regime insights to ETF Specialists. - Provide regular competitive intelligence and product comparisons. Industry Intelligence: - Act as a centralized hub for ETF industry data and insights. - Monitor industry trends, flows, launches, closures, and competitive activity. - Disseminate insights to inform leadership and product strategy. Client Support: - Participate in client meetings as needed. - Respond to ETF-related inquiries from sales and internal stakeholders. Benefits to the Organization: - Enhances quality, consistency and clarity of ETF communication firmwide. - Improves Sales and Product teams’ ability to identify trends, opportunities and risks. - Supports leadership with timely insights for strategic meetings and business updates. - Expands ETF Specialist bandwidth to focus on deeper client engagement and strategic selling. - Strengthens platform/product positioning to drive ETF adoption and business growth. Qualifications Required: - Bachelor's degree or the equivalent combination of education and relevant experience - 10+ years of total relevant work experience - Proficient in ETF data and research tools - In-depth knowledge of ETFs and competing investment vehicles such as mutual funds, separately managed accounts, etc. - Strong ETF knowledge including within active ETFs, product structure, trading, and competitive landscape. - Series 7 and 63 required Preferred: - Advanced degree or designation - Exceptional communication skills including written, verbal, and delivering presentations - Strong understanding of the players in the ETF ecosystem, capital markets, sophisticated investment vehicles, and financial market’s structure - Direct experience in ETFs strongly preferred (e.g., research, capital markets, sales, or investment strategy). - Strong organizational, time management, and relationship management skills - Ability to drive results and operate independently - Ability to synthesize complex information into actionable insights. - Collaborative mindset with a proactive, analytical problem-solving approach. FINRA Requirements FINRA licenses are required and will be supported for this role. Work Flexibility This role is eligible for full time remote work. Base Salary Ranges Please review the job posting for the location of this specific opportunity. $173,000.00 - $295,000.00 for the location of: Maryland, Colorado, Washington and remote workers $190,000.00 - $324,000.00 for the location of: Washington, D.C. $216,000.00 - $350,000.00 for the location of: New York, California Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance. This job posting is expected to be available until: 05/1/2026 Commitment to Diversity, Equity, and Inclusion At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all. Benefits We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you. Featured employee benefits to enrich your life: - Competitive compensation - Annual bonus eligibility - A generous retirement plan - Hybrid work schedule - Health and wellness benefits, including online therapy - Paid time off for vacation, illness, medical appointments, and volunteering days - Family care resources, including fertility and adoption benefits Learn more about our benefits. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: SUMMARY OF POSITION This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will provide outbound telephonic calls for individuals who reach out to 988 and are at moderate to high risk of suicide and need additional support and linkage to appropriate mental health resources. ESSENTIAL DUTIES & RESPONSIBILITIES - Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to high risk for suicide and assess for suicide, update safety plan as needed and provide linkage to appropriate resources. - Monitor and measure progress of individuals receiving follow-up services - Attend bi-weekly team meetings and supervision. - Maintain accurate and detailed call reports of each contact. - Meet the ethical and clinical standards in compliance with all accreditation. - Answer incoming chats/texts from visitors utilizing 988. - Assist in administrative tasks as needed. KNOWLEDGE, SKILLS & ABILITIES - Effectively communicate via written, verbal, in person and virtual methods. - Demonstrates high-level customer service skills and professional etiquette. - Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources. - Knowledge of suicide assessments. - Skill in providing crisis intervention. QUALIFICATIONS Education Level Bachelor’s degree in Behavioral Science, Psychology, Social Work or Certified Recovery Peer/Recovery Coach required. Years of Experience One year of crisis intervention or suicide prevention preferred. Shift Availability: 10:00am – 6:30pm CST, Tuesday - Saturday (Sunday + Monday off) Certification/Licensure N/A PHYSICAL REQUIREMENTS Standing – 20% Sitting – 80% Squatting – Occasional Kneeling – Occasional Bending – Occasional Driving – Occasional Lifting – Occasional DISCLAIMER The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands. Time Type: Full time Pay Range: $15.75--$22.00 Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy: - Medical, dental, and vision health coverage - Flexible Spending and Health Savings Accounts - 403b retirement plan with company match - Paid time off and ten paid holidays - AD&D Insurance, Life Insurance, and Long Term Disability (company paid) - Employee Resource Groups - Continuing education opportunities - Employee Assistance Program Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.