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Patient Financial Advocate
Location
United States
Posted
106 days ago
Salary
0
No structured requirement data.
Job Description
Patient Financial Advocate
Cleveland Clinic
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Financial Advocate Location Cleveland Facility Remote Location Department RCM Financial Counseling-Finance Job Code U0378F Shift Days Schedule 8:00am-4:30pm Job Summary Job Details Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. Patient Financial Advocates help patients navigate financial responsibilities without insurance or insurance not accepted at Cleveland Clinic. In this position, you will prepare estimated costs of services, request deposits for half of the estimated cost of services and discuss with patients whether they are eligible for the government of Cleveland Clinic Financial Assistance Programs. Your efforts can positively impact on the lives of patients and their families in numerous ways, offering a unique opportunity to make a lasting difference in your community and beyond. A caregiver in this role works remotely from 8:00 a.m. – 4:30 p.m. Caregivers must live within a reasonable driving distance of a Florida, Cleveland Clinic location and be able to come onsite if needed. A caregiver who excels in this role will: - Provide customer service and resolve patient account disputes and balances through establishing payment agreements or charity care. - Act as a liaison between the PFS and clinic operations to resolve customer inquiries specifically related to billing and customer satisfaction in a timely manner. - Communicate with individuals/departments for problem resolution and documentation. - Track and document each patient issue obtaining resolution within 24 hours. - Answer all patient incoming calls timely and courteously and log each call in an established tracking format, ensuring timely response. - Courteously assist walk-in customers from clinical areas and the cashier office. - Resolve issues and concerns within 24 hours to meet patient's satisfaction. - Identify and respond to account errors, omissions, refunds, transfers and charge reversals, and keep patients abreast of account disposition. - Accurately and efficiently correct account errors, adjustments, refunds, transfers and charge reversals within the established PFS policies. - Prepare and complete adjustments and account corrections within established clinic policies and enter the adjustments and corrections into SIGNATURE. - Collect patient account balances by entering and accepting payment installment agreements, discount, cash, money orders and credit card payments according to PFS policies and procedures. - Review day sheets of daily appointments as appropriate and identify incoming patients carrying a large balance. - Establish agreement and plan with patients for payment and resolving outstanding balances. - Evaluate and determine appropriateness for implementing the charity care program for eligible patients according to established CCF guidelines within one billing cycle of discovery. Minimum qualifications for the ideal future caregiver include: - High school diploma or GED - Experience in a high-volume customer service telephone or direct contact healthcare environment - In-depth knowledge of patient accounts which includes collections, insurance regulations and reimbursement techniques - Knowledge of third-party payers, Medicare, physician billing and pricing - Knowledge of CPT and ICD coding requirements and the utilization and applications of both manuals' insurance verification Preferred qualifications for the ideal future caregiver include: - Four years of call center experience - OR Associate's Degree in Accounting, Communication, Marketing or related field and two years of experience - High volume experience - Patient account knowledge Physical Requirements: - Well lit, air conditioned space in the hospital, noise level is moderate; will spend time sitting at a desk at a workstation and some filing/lifting. - Ability to perform work in a stationary position for extended periods - Ability to operate a computer and other office equipment •Ability to communicate and exchange accurate information Personal Protective Equipment: - Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer.
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At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident. We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity. Join us for the opportunity to grow and make a difference in ways that matter to you. Role Summary The Senior ETF Specialist will serve as a centralized resource for ETF-related content, product positioning, research, industry intelligence, and internal commentary, supporting both client-facing and strategic initiatives. This role enhances the ETF Specialists team’s capabilities by streamlining information flows, generating insights, and supporting sales and product partners with actionable data and thought leadership. The Senior ETF Specialist will actively support client meetings, respond to ETF inquiries, and deliver ETF education to sales teams and key stakeholders. The position aligns closely with the existing work of the Specialists team and reports into the Head of ETF Specialists. 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We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all. Benefits We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you. 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Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: SUMMARY OF POSITION This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will provide outbound telephonic calls for individuals who reach out to 988 and are at moderate to high risk of suicide and need additional support and linkage to appropriate mental health resources. ESSENTIAL DUTIES & RESPONSIBILITIES - Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to high risk for suicide and assess for suicide, update safety plan as needed and provide linkage to appropriate resources. - Monitor and measure progress of individuals receiving follow-up services - Attend bi-weekly team meetings and supervision. - Maintain accurate and detailed call reports of each contact. - Meet the ethical and clinical standards in compliance with all accreditation. - Answer incoming chats/texts from visitors utilizing 988. - Assist in administrative tasks as needed. KNOWLEDGE, SKILLS & ABILITIES - Effectively communicate via written, verbal, in person and virtual methods. - Demonstrates high-level customer service skills and professional etiquette. - Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources. - Knowledge of suicide assessments. - Skill in providing crisis intervention. QUALIFICATIONS Education Level Bachelor’s degree in Behavioral Science, Psychology, Social Work or Certified Recovery Peer/Recovery Coach required. Years of Experience One year of crisis intervention or suicide prevention preferred. Shift Availability: 10:00am – 6:30pm CST, Tuesday - Saturday (Sunday + Monday off) Certification/Licensure N/A PHYSICAL REQUIREMENTS Standing – 20% Sitting – 80% Squatting – Occasional Kneeling – Occasional Bending – Occasional Driving – Occasional Lifting – Occasional DISCLAIMER The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands. Time Type: Full time Pay Range: $15.75--$22.00 Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy: - Medical, dental, and vision health coverage - Flexible Spending and Health Savings Accounts - 403b retirement plan with company match - Paid time off and ten paid holidays - AD&D Insurance, Life Insurance, and Long Term Disability (company paid) - Employee Resource Groups - Continuing education opportunities - Employee Assistance Program Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.
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Senior Consultant, Strategic Planning & Control Effectiveness
CIBC USCIBC is here to help all our clients reach their goals.
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing CIBC’s Technology Infrastructure and Innovation (TI&I) business spans Technology, Information Security, Deposit Operations, Loan Operations, Payment Operations, Data Management Office, Corporate Real Estate, Corporate Security, Procurement, Operational Resilience, and Risk & Governance. TI&I drives operational excellence by managing the technology and operations required to run the bank, enabling transformation through innovation, and supporting growth objectives with flawless execution of strategic initiatives. The Governance and Oversight (G&O) team within TI&I operates as a First Line team in the Three Lines of Defense model, enabling risk discipline, business resiliency, and value creation while strengthening the CIBC Risk Management Framework. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview As the Senior Consultant, Strategic Planning & Control Effectiveness, you will lead the advancement of TI&I’s control environment. You will develop and execute Governance, Risk & Control (GRC) strategies, ensuring the control environment is robust, effective, and aligned with business objectives and regulatory requirements. - GRC Strategy Leadership: Develop, execute and continually assess comprehensive GRC strategies aligned with enterprise risk appetite, business goals, emerging risks and regulatory expectations. Maintain and enhance operating models for strong collaboration, accountability, and transparency. Drive initiatives to enhance the internal control framework using emerging technologies. Advise senior executives on GRC trends and strategic opportunities. - Control Effectiveness and Performance Monitoring: Utilize data analytics, automation and AI to strengthen control design, monitoring and reporting. Design and implement continuous control monitoring frameworks to ensure real-time oversight of controls and compliance. Collaborate with stakeholders to rationalize, standardize, and centralize controls while ensuring control coverage against regulatory requirements and standards. Monitor control performance and conduct regular reviews to ensure controls adapt to evolving business needs and risks. Develop dashboards and reports that provide actionable insights to senior leadership. - Collaborating with partners across all levels and geographies: Facilitate cross-functional coordination by working closely with internal stakeholders in Canada and the US, across all three lines of defense, at various levels of seniority. - Driving continuous improvement through technology and innovation: Identify opportunities to enhance the control environment by leveraging new technologies, automation, and AI tools. Streamline processes, reduce manual effort, and improve overall program effectiveness. - Supporting teams with training, consultation, and tools: Serve as a trusted advisor on risk management, control design, and compliance matters. Develop and deliver training sessions, provide expert consultation, and equip teams with resources to manage the control environment effectively. Foster a positive risk culture of awareness and accountability. How you’ll succeed - Proactive advisory: Proactively identify and evaluate risks, ensuring that controls are designed and implemented to mitigate risks effectively, while maintaining a forward-looking view of the control environment by staying informed on regulatory changes, emerging risks, and industry best practices. Provide expert guidance to business and technology teams on risk management, control design, and compliance, acting as a thought leader by applying advanced concepts to drive control maturity and alignment with operational risk standards. - Effective communication: Deliver insights and recommendations in a manner that resonates with diverse audiences, including senior leadership and regulators. Translate complex data and findings into actionable insights that drive decision-making. - Relationships: Build trust and credibility with stakeholders by demonstrating expertise, authenticity, and a collaborative approach. Foster an inclusive and collaborative environment that drives collective success. - Continuous improvement: Inspire a culture of continuous improvement by leveraging leadership behaviors, innovative methods, and enabling technologies. Drive initiatives that enhance the efficiency, effectiveness, and sustainability. - Managing multiple, complex priorities in a fast-paced environment: Simultaneously handle numerous initiatives and deadlines, adapting to ambiguity and shifting priorities. Proactively identify potential issues, escalate concerns, and drive timely resolution to ensure compliance and mitigate risk. Operating with minimal direction and extensive risk management expertise: Use your deep knowledge of risk management principles and multi-segment risk management to lead complex initiatives. - Navigating ambiguity, exercising considerable judgement and leading complex initiatives: Operate effectively in ambiguous situations and make decisions on complex issues impacting multiple stakeholders, systems, or processes. Lead initiatives that require strategic thinking and coordination across the organization. Who you are - You are experienced risk professional with 8+ years of progressive experience in technology risk management, governance, or internal controls within the financial industry. You have proven experience in developing, leading, and executing GRC strategies in a technology environment and strong knowledge of regulatory requirements, industry standards (e.g., COBIT, NIST, ISO), and best practices in technology risk and controls. - You are a Strategic Thinker who has the ability to see the big picture, anticipate future trends, and develop long-term plans that align with organizational goals. You are skilled at analyzing complex situations, identifying opportunities and risks, and making informed decisions that drive sustainable success. - You are an Innovative Problem Solver who approaches challenges with creativity and resourcefulness, developing original solutions that address issues effectively and drive continuous improvement. You thrive in dynamic environments, leveraging new ideas and perspectives to overcome obstacles and deliver impactful results. - You embrace and champion change. You are a self-starter who continuously evolves your thinking and the way you work in order to deliver your best. You’re flexible and can pivot easily. You’re an idea generator who can execute on those ideas and lead cross-functional teams toward the finish line. - You're driven by collective success. You know that collaboration can transform a good idea into a great one. You thrive in a team environment, leveraging the power of collaboration to achieve shared goals and you excel at building constructive and collaborative relationships, inspiring outcomes, and fostering trust through respect and authenticity. - You give meaning to data. You have a strong ability to analyze and interpret data, providing meaningful insights and recommendations to diverse audiences. - Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability. California residents — your privacy rights regarding your actual or prospective employment At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $130,000- $150,000 USD based on experience, qualifications, and location of the position (salary varies depending on the location which will be discussed at the time of the interview). The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members. **This position does not offer visa sponsorship.** #LI-TA What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. - We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. - Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. - We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know - CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com - You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. - We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location IL-Illinois - Virtual Employment Type Regular Weekly Hours 40 Skills Accountability, Business Controlling, Business Risks, Client Service, Collaborating, Compliance Monitoring, Group Problem Solving, Leadership, Project Management, Regulatory Compliance, Regulatory Requirements, Risk Governance, Risk Management Assessment, Work Collaboratively




