• You shape the strategic development and implementation of the MC³ Oncology product roadmap in collaboration with internal and external partners • You are responsible for the professional development of the product across the entire product lifecycle • You analyze complex requirements from daily clinical practice, translate them into tailored solutions, and develop user-centered, practical, and regulatory-compliant product solutions for hospital pharmacies, with a focus on the oncology setting • You prioritize features based on clinical benefit, regulatory risk, and business value • You maintain product backlogs in close cooperation with development

• Assess and analyze injured workers’ medical reports — comparing to evidence-based treatment guidelines, ensuring disability status is supported by diagnosis, work status/restrictions/treatment plan are appropriate, and documentation is correct/complete. • Access database to reference employer accounts’ modified duty policies and ensure medical reports are communicated and meet client specifications. • Transmit employee post injury report information to employers via email. • Communicate with patients in a professional and courteous fashion when needed to discuss changes in work status, restrictions, and treatment plans. • Maintain productivity on assigned caseloads, which may vary in numbers and/or by state jurisdiction. • Work with treating physician regarding cases that may need attention or require amendment to ensure appropriate handling and consideration of modified duty is applied to facilitate return-to-work. • Manage communication (calls, emails) to patients, employers, adjusters and/or nurse case managers regarding any amendments made to case diagnosis, treatment and/or lost time from work. • Respond to inquiries from employers, adjusters/nurse case managers and patients for documentation or information on Workers’ Compensation cases. • Learn and be proficient in rules that govern HIPAA and release of medical records to patients, employers, payers, and providers. • Collaborate with centralized Workers’ Compensation Teams, Occupational Health Support Teams, Sales Team, Clinical Operations Teams, Revenue Cycle Teams and Medical Records Teams to resolve issues and ensure the highest level of customer satisfaction.

• Maintain strong client relationships through structured meeting cadences. • Review service performance, metrics, billing, change management, and operational updates. • Train and support customers on workorder creation, escalation, updates, and invoice access. • Manage account setup, credentials, and portal access issues. • Ensure data accuracy across NCR Atleos systems. • Monitor SLA results, manage aged workorders, and track client‑specific KPIs. • Maintain accurate asset coverage and contract entitlements. • Identify recurring hardware failures and partner with Field Services on corrective actions. • Reduce unnecessary dispatches through remote resolution and CIT opportunities. • Provide field engineers with guidance on environmental issues, site prep, access, and account-specific procedures. • Assist with billing disputes, concessions, and SLA penalty reconciliation. • Monitor usage, address over/under reporting, and recommend adjustments. • Ensure parts availability and quality through proactive engagement with Logistics.

• Lead, coach, and develop a team of Hospital Price Transparency Analysts. • Drive program‑level planning, prioritization, and capacity alignment across teams. • Manage Analyst workload distribution, prioritization, and capacity planning across clients and projects to ensure SLA adherence. • Establish and maintain standard operating procedures (SOPs), playbooks, and documentation to support consistency and scalability. • Establish QA standards and peer-review processes and oversee adherence through the team to ensure accuracy and data integrity. • Identify and manage program risks, issues, and decisions with clear mitigation paths. • Drive hiring, onboarding, and structured training plans to develop team expertise in regulations, rule engine logic, and data workflows. • Monitor team performance metrics, remove blockers, and ensure predictable delivery. • Serve as an escalation point for internal teams and clients; resolve issues proactively and diplomatically. • Support cross‑functional alignment with Implementation, Product, Dev, and Client Success through clear communication and coordination. • Audit HPI outputs after data parsing, investigate irregularities, and work directly with the development team to resolve data integrity issues. • Perform hands‑on testing of system enhancements, bug fixes, and rule updates to validate accuracy against acceptance criteria. • Prepare and deliver client‑friendly reports; clearly explain findings, data logic, and regulatory‐based decisions. • Participate in client meetings to review submissions, answer data questions, and gather nuances about their specific datasets. • Translate evolving regulatory changes into operational updates, rule modifications, training materials, and client guidance. • Provide subject‑matter expertise to support product roadmap discussions, enhancement definition, and cross‑functional initiatives. • Serve as both a leader and an active contributor by stepping into analyst work as needed to ensure timely, high‑quality delivery.