• Be a culture champion for ERPA’s core values ( E mpathy, R esponsibility, P assion, A gility) • Be the key connection between our consultants and the client • Lead multiple Workday engagements concurrently • Ensure projects stay within defined scope of Statement of Work (SOW) and meet agreed milestones and budget targets • Gauge and report project health and monitor risks, issues, and escalations • Conduct status updates and manage weekly, monthly and quarterly customer governance. • Assist with work assignments & resource management for AMS and Phase X engagements • Ensure customer satisfaction remains exceptional and customers are referenceable

• Ensure consistent execution of WOW (Wow Operating Way) plan • Take the CSR Role Based Certification and successfully perform the duties of a CSR for several weeks to ensure knowledge of the CSR role • Take the Parts Coordinator Role Based Certification and successfully perform the duties of Part Coordinator for several weeks to ensure knowledge of the Parts Coordinator role • Take Estimator Role Based Certification and successfully perform the duties of an Estimator for several months to ensure knowledge of the Estimator role • Must successfully complete the RBC (role based competencies) for each position in the shop • Complete the GM Onboarding program and demonstrate knowledge of the WOW Operating Way

Description This is a remote position. However, candidates must reside within approximately a one hour commute of Alexandria, VA. Telework is subject to change based on customer needs/ requirements. The supervisor is responsible for overseeing daily operations, ensuring staff performance meets contract requirements, and maintaining consistent quality and productivity standards. This role provides leadership, guidance, and technical support to team members while ensuring all work aligns with USPTO policies, procedures, and performance expectations. - Manage a production workforce of approximately 20 employees. - Maintain oversight of personnel, communications, and reporting. - Assist the Team Lead/Trainer in training and ensuring staff are properly prepared for assigned tasks, including support of ongoing training initiatives and skill development. - Assist the Quality Inspectors by performing ANSI-based sampling to verify output accuracy and deliver immediate quality feedback to staff. - Serve as part of the Special Review Team to handle difficult, complex, or exception cases/applications. - Provide subject-matter expertise and conduct additional case reviews, including complex tables, formula-heavy specifications, or multi-part representative figures. - Oversee daily workforce and workload management, ensuring attendance, productivity, quality, and adherence to code of conduct and performance standards. - Coach and counsel staff and administer progressive disciplinary process as needed, adhering to proper documentation requirements. - Perform production tasks as workload may require. - Other tasks as assigned. Requirements - U.S. citizenship - Bachelor’s degree preferred - 10 years of related experience is preferred - Previous patent application processing experience highly desirable - Ability to communicate both in writing and orally in English - Strong attention to detail - Strong computer skills including proficiency with Microsoft Office and/or similar applications/tools - Ability to successfully complete corporate background investigations, including credit and criminal checks - Ability to successfully complete government background investigation to obtain/maintain a public trust/clearance approval Physical Demands: Work is performed in an office setting. The role requires periods of standing, walking, and sitting, as well as the ability to communicate in person and by telephone. Regular use of a computer is required throughout the workday. DTSV is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, national orientation, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

• Provide guidance and supervision on installation, commissioning, and training of equipment, as well as troubleshooting and maintenance at customer sites. • Fill in service reports and establish equipment files to manage the customer's satisfaction with the use of equipment. • Understand the operation and maintenance status of existing installation customers, develop spare parts requirements of existing customers, develop spare parts sales plans and maintain customer relationships. • Support technical proposal development of energy-saving retrofit projects and cooperate with the end user or relevant parties to create the material list and process flow diagram of the energy-saving retrofit project and the layout drawing of pipeline installation. • Provide equipment operation guidance and maintenance technical and hands-on training to customers, support technical inquiries and understand equipment operation condition through regular site checkup visits.