• Lead, coach, and develop a team of Hospital Price Transparency Analysts. • Drive program‑level planning, prioritization, and capacity alignment across teams. • Manage Analyst workload distribution, prioritization, and capacity planning across clients and projects to ensure SLA adherence. • Establish and maintain standard operating procedures (SOPs), playbooks, and documentation to support consistency and scalability. • Establish QA standards and peer-review processes and oversee adherence through the team to ensure accuracy and data integrity. • Identify and manage program risks, issues, and decisions with clear mitigation paths. • Drive hiring, onboarding, and structured training plans to develop team expertise in regulations, rule engine logic, and data workflows. • Monitor team performance metrics, remove blockers, and ensure predictable delivery. • Serve as an escalation point for internal teams and clients; resolve issues proactively and diplomatically. • Support cross‑functional alignment with Implementation, Product, Dev, and Client Success through clear communication and coordination. • Audit HPI outputs after data parsing, investigate irregularities, and work directly with the development team to resolve data integrity issues. • Perform hands‑on testing of system enhancements, bug fixes, and rule updates to validate accuracy against acceptance criteria. • Prepare and deliver client‑friendly reports; clearly explain findings, data logic, and regulatory‐based decisions. • Participate in client meetings to review submissions, answer data questions, and gather nuances about their specific datasets. • Translate evolving regulatory changes into operational updates, rule modifications, training materials, and client guidance. • Provide subject‑matter expertise to support product roadmap discussions, enhancement definition, and cross‑functional initiatives. • Serve as both a leader and an active contributor by stepping into analyst work as needed to ensure timely, high‑quality delivery.

• Be a culture champion for ERPA’s core values ( E mpathy, R esponsibility, P assion, A gility) • Be the key connection between our consultants and the client • Lead multiple Workday engagements concurrently • Ensure projects stay within defined scope of Statement of Work (SOW) and meet agreed milestones and budget targets • Gauge and report project health and monitor risks, issues, and escalations • Conduct status updates and manage weekly, monthly and quarterly customer governance. • Assist with work assignments & resource management for AMS and Phase X engagements • Ensure customer satisfaction remains exceptional and customers are referenceable

• Ensure consistent execution of WOW (Wow Operating Way) plan • Take the CSR Role Based Certification and successfully perform the duties of a CSR for several weeks to ensure knowledge of the CSR role • Take the Parts Coordinator Role Based Certification and successfully perform the duties of Part Coordinator for several weeks to ensure knowledge of the Parts Coordinator role • Take Estimator Role Based Certification and successfully perform the duties of an Estimator for several months to ensure knowledge of the Estimator role • Must successfully complete the RBC (role based competencies) for each position in the shop • Complete the GM Onboarding program and demonstrate knowledge of the WOW Operating Way

Description This is a remote position. However, candidates must reside within approximately a one hour commute of Alexandria, VA. Telework is subject to change based on customer needs/ requirements. The supervisor is responsible for overseeing daily operations, ensuring staff performance meets contract requirements, and maintaining consistent quality and productivity standards. This role provides leadership, guidance, and technical support to team members while ensuring all work aligns with USPTO policies, procedures, and performance expectations. - Manage a production workforce of approximately 20 employees. - Maintain oversight of personnel, communications, and reporting. - Assist the Team Lead/Trainer in training and ensuring staff are properly prepared for assigned tasks, including support of ongoing training initiatives and skill development. - Assist the Quality Inspectors by performing ANSI-based sampling to verify output accuracy and deliver immediate quality feedback to staff. - Serve as part of the Special Review Team to handle difficult, complex, or exception cases/applications. - Provide subject-matter expertise and conduct additional case reviews, including complex tables, formula-heavy specifications, or multi-part representative figures. - Oversee daily workforce and workload management, ensuring attendance, productivity, quality, and adherence to code of conduct and performance standards. - Coach and counsel staff and administer progressive disciplinary process as needed, adhering to proper documentation requirements. - Perform production tasks as workload may require. - Other tasks as assigned. Requirements - U.S. citizenship - Bachelor’s degree preferred - 10 years of related experience is preferred - Previous patent application processing experience highly desirable - Ability to communicate both in writing and orally in English - Strong attention to detail - Strong computer skills including proficiency with Microsoft Office and/or similar applications/tools - Ability to successfully complete corporate background investigations, including credit and criminal checks - Ability to successfully complete government background investigation to obtain/maintain a public trust/clearance approval Physical Demands: Work is performed in an office setting. The role requires periods of standing, walking, and sitting, as well as the ability to communicate in person and by telephone. Regular use of a computer is required throughout the workday. DTSV is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, national orientation, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.