This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Seeking an Asset Product Owner to establish and operate Hardware and Software Asset Management (HAM/SAM) on the ServiceNow platform for a growing, medium‑size organization. This role is accountable for operating lifecycle policies and governance while partnering closely with a ServiceNow HAM/SAM Engineer, IT security, supply chain and other business stakeholders. The Asset Product Owner is the functional owner of asset data, policy, and compliance, ensuring assets are accurately tracked from request through retirement, supporting financial accountability, audit readiness, and cost optimization. The Main Responsibilities - Product Ownership & Strategy - Own the Asset Management product vision and roadmap across Hardware and Software assets - Define HAM & SAM scope, priorities, and success metrics aligned to business needs - Serve as the decision authority for asset lifecycle rules, data standards, and exception handling - Asset Lifecycle Governance - Define and operate end‑to‑end asset lifecycle policies (request, procure, deploy, operate, retire, dispose) - Establish governance for asset ownership, custody, and accountability - Define data precedence rules across discovery tools, procurement records, and contracts - Ensure alignment with CMDB concepts - Software Asset & License Compliance - Define software compliance policies, entitlement management standards, and risk thresholds - Partner with Legal, Finance, and Security on license compliance, audit readiness, and remediation - Guide reconciliation strategy and publisher compliance approaches (e.g., major vendors, SaaS) - Stakeholder Partnership - Serve as an interface between IT, Procurement, Finance, Security, and Audit/Risk - Translate business requirements into a prioritized backlog for the HAM/SAM Engineer - Support leadership reporting on asset risk, cost exposure, and optimization opportunities - Platform Enablement (via Engineering Partner) - Provide requirements and acceptance criteria for ServiceNow HAM/SAM configurations - Review and approve workflows, lifecycle states, reports, and dashboards - Ensure documentation, standards, and operating procedures are created and maintained Qualifications - Bachelor’s degree (BS/BA) desired in Information Technology, Information Systems, or Computer Science - 3+ years of related experience - Certification is required in some areas - 3+ years of hands-on experience in: - Owning or leading IT Asset Management, HAM, SAM, or Asset Lifecycle Management - Strong understanding of hardware and software asset lifecycles, procurement, and financial alignment - Partnering with Finance, Procurement, Security, and Audit stakeholders - Defining policy, governance, and operating models in a new or evolving environment - Working with ServiceNow‑based teams (functional ownership, not necessarily hands‑on build) Preferred Qualifications - Experience with ServiceNow HAM and/or SAM implementations or operations - Familiarity with software licensing models and compliance concepts - Experience supporting audits or compliance assessments - Background in IT operations, technology transformation, or enterprise platform ownership - ServiceNow, ITAM, or related certifications (nice to have) Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - Location Based Pay Ranges: $120,000 - $185,000 Benefits Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. What to Expect Next - Background Screening: If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. - Forged Fiber 37 Services, LLC participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9. Equal Employment Opportunities It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital

• Ensures the accuracy, reliability, and operational health of the organization's ServiceNow CMDB and related ITIL processes • Owns and optimizes the ServiceNow CMDB, including data models, governance, discovery, integrations, and platform support aligned to ITIL v4/CSDM • Ensures CMDB data quality, reliability, and audit readiness through monitoring, reporting, troubleshooting, and continuous improvement • Partners with ITSM, infrastructure, application, asset, and security teams to support impact analysis, root cause analysis, and dependency mapping • Leads cross‑functional collaboration, mentor CMDB resources, and maintain documentation, standards, and roadmap initiatives • Advises on application security, upgrades, backups, and disaster recovery needs • Plans and agrees on the scope of configuration management processes and the configuration items • Manages and monitors application and compliance of security administration procedures

• Lead the end-to-end architectural design for ServiceNow IRM • Design and deploy specialized solutions for the regulatory requirements of the EU/US Financial or Pharma sectors • Architect integrations between ServiceNow and third-party enterprise tools • Build, lead, and mentor a high-performing team • Act in high-stakes client discussions translating complex business risks into scalable technical roadmaps • Willingness to travel to client sites on a need basis

Location: Maryland Remote, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Remote- Maryland Thales is hiring an experience Senior ServiceNow Developer who will lead improvement initiatives related to both internal and external customer interactions with Client Services tools, including third-party customer relationship management (ServiceNow) software, telephony infrastructure, and integrations with other internal and external software. The role involves developing and presenting technical architectures and approaches to address complex problems, ensuring solutions are implemented efficiently and require minimal maintenance. The candidate will identify opportunities for collaboration with internal and external parties to support business objectives and the tools roadmap. Additionally, they will serve as a liaison to internal IT and external partners, handle escalated customer questions from internal stakeholders. The candidate will also review and approve proposed solutions from other developers, offering recommendations based on their extensive experience with ServiceNow. Key Areas of Responsibility - Configure ServiceNow to meet the requirement(s) defined by business at regularly scheduled intervals (i.e., weekly, monthly) - Build workflow diagrams and architectural specifications that detail the proposed solution(s) to proposed improvements in ServiceNow - Pro-actively identify opportunities and propose solutions to create a better customer (internal or external) experience from interactions with customers or internal team members - Work closely with project leads, developers, and the scrum master to analyze complex issues incorporating multi-faceted use cases and factors and provide recommendations for architectures to meet the business need(s) - Pro-actively identifying issues that may introduce or exacerbate current/known customer issues in the Support Portal - Participate in the scheduling, execution, and management of upgrading tools including 3rd party customer relationship management system (i.e., ServiceNow) Minimum Qualifications - Bachelor’s degree in Computer Science , another relevant field of study, or equivalent work experience - 4+ Years development in ServiceNow or equivalent experience in another CRM tool - 2+ years development experience with API and Web Services and Databases (e.g., Oracle) in an operational or development capacity - 6+ years of experience within an IT organization in a product support or development capacity - Familiarity with AJAX, AngularJS, Jelly Scripting, MID server setup, and web service integrations using REST, SOAP, etc. - Experience in website administration, including managing domain registration, certifications, and related configuration tasks Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you. Why Join Us? Say HI and learn more about working at Thales click here #LI-MM1 #LI-Remote This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers). We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com. The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) 92,676.00 - 169,189.00 USD Annual This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law. (For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: •Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance •Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period •Company paid holidays and Paid Time Off •Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program