• Lead the development and delivery of tailored assessment and service solutions • Drive strategic customer engagements and align technology solutions with business outcomes • Partner with CDW sales and delivery leaders to define go-to-market strategies and ensure successful deal closure • Serve as a recognized subject matter expert in ServiceNow and mentor other architects and sales professionals • Actively participate in industry events and conferences • Produce thought leadership content and enablement material • Build and sustain deep relationships with customers and technology partners

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Seeking an Asset Product Owner to establish and operate Hardware and Software Asset Management (HAM/SAM) on the ServiceNow platform for a growing, medium‑size organization. This role is accountable for operating lifecycle policies and governance while partnering closely with a ServiceNow HAM/SAM Engineer, IT security, supply chain and other business stakeholders. The Asset Product Owner is the functional owner of asset data, policy, and compliance, ensuring assets are accurately tracked from request through retirement, supporting financial accountability, audit readiness, and cost optimization. The Main Responsibilities - Product Ownership & Strategy - Own the Asset Management product vision and roadmap across Hardware and Software assets - Define HAM & SAM scope, priorities, and success metrics aligned to business needs - Serve as the decision authority for asset lifecycle rules, data standards, and exception handling - Asset Lifecycle Governance - Define and operate end‑to‑end asset lifecycle policies (request, procure, deploy, operate, retire, dispose) - Establish governance for asset ownership, custody, and accountability - Define data precedence rules across discovery tools, procurement records, and contracts - Ensure alignment with CMDB concepts - Software Asset & License Compliance - Define software compliance policies, entitlement management standards, and risk thresholds - Partner with Legal, Finance, and Security on license compliance, audit readiness, and remediation - Guide reconciliation strategy and publisher compliance approaches (e.g., major vendors, SaaS) - Stakeholder Partnership - Serve as an interface between IT, Procurement, Finance, Security, and Audit/Risk - Translate business requirements into a prioritized backlog for the HAM/SAM Engineer - Support leadership reporting on asset risk, cost exposure, and optimization opportunities - Platform Enablement (via Engineering Partner) - Provide requirements and acceptance criteria for ServiceNow HAM/SAM configurations - Review and approve workflows, lifecycle states, reports, and dashboards - Ensure documentation, standards, and operating procedures are created and maintained Qualifications - Bachelor’s degree (BS/BA) desired in Information Technology, Information Systems, or Computer Science - 3+ years of related experience - Certification is required in some areas - 3+ years of hands-on experience in: - Owning or leading IT Asset Management, HAM, SAM, or Asset Lifecycle Management - Strong understanding of hardware and software asset lifecycles, procurement, and financial alignment - Partnering with Finance, Procurement, Security, and Audit stakeholders - Defining policy, governance, and operating models in a new or evolving environment - Working with ServiceNow‑based teams (functional ownership, not necessarily hands‑on build) Preferred Qualifications - Experience with ServiceNow HAM and/or SAM implementations or operations - Familiarity with software licensing models and compliance concepts - Experience supporting audits or compliance assessments - Background in IT operations, technology transformation, or enterprise platform ownership - ServiceNow, ITAM, or related certifications (nice to have) Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - Location Based Pay Ranges: $120,000 - $185,000 Benefits Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. What to Expect Next - Background Screening: If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. - Forged Fiber 37 Services, LLC participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9. Equal Employment Opportunities It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital

• Ensures the accuracy, reliability, and operational health of the organization's ServiceNow CMDB and related ITIL processes • Owns and optimizes the ServiceNow CMDB, including data models, governance, discovery, integrations, and platform support aligned to ITIL v4/CSDM • Ensures CMDB data quality, reliability, and audit readiness through monitoring, reporting, troubleshooting, and continuous improvement • Partners with ITSM, infrastructure, application, asset, and security teams to support impact analysis, root cause analysis, and dependency mapping • Leads cross‑functional collaboration, mentor CMDB resources, and maintain documentation, standards, and roadmap initiatives • Advises on application security, upgrades, backups, and disaster recovery needs • Plans and agrees on the scope of configuration management processes and the configuration items • Manages and monitors application and compliance of security administration procedures

• Lead the end-to-end architectural design for ServiceNow IRM • Design and deploy specialized solutions for the regulatory requirements of the EU/US Financial or Pharma sectors • Architect integrations between ServiceNow and third-party enterprise tools • Build, lead, and mentor a high-performing team • Act in high-stakes client discussions translating complex business risks into scalable technical roadmaps • Willingness to travel to client sites on a need basis