This is a remote position. Corrections Expert Witness Job Description: We are seeking an experienced Corrections Expert Witness to join our team of forensic professionals. The ideal candidate will have extensive experience in correctional operations, jail or prison administration, inmate supervision, facility policies, and use-of-force standards. This role is well suited for a seasoned corrections professional who can apply their operational expertise to analyze incidents within detention facilities and provide objective, well-supported expert opinions in legal matters. This is a unique opportunity for a highly experienced corrections professional to review complex cases involving detention facilities, evaluate policies and procedures, and provide expert testimony that helps attorneys and courts understand correctional practices and standards of care. Requirements Key Responsibilities: Conduct forensic evaluations of incidents occurring within correctional facilities, including inmate supervision, classification, use of force, medical or mental health response, suicide prevention, and facility safety procedures. Review case materials such as incident reports, surveillance footage, medical records, use-of-force documentation, training records, and correctional policies to assess compliance with accepted correctional standards. Prepare detailed written reports and expert opinions supported by correctional best practices, national standards (such as ACA, NCCHC, or DOJ guidelines), and professional experience. Provide expert witness testimony during depositions, mediations, and trials — explaining correctional procedures, staffing practices, and operational decision-making in a clear and understandable manner. Consult with legal teams to identify key operational issues, evaluate liability exposure, and assist in developing case strategy related to correctional operations. Analyze policies and procedures related to inmate supervision, classification systems, staffing levels, facility security protocols, and emergency response practices. Stay current on correctional standards, constitutional requirements, use-of-force guidelines, inmate safety protocols, and evolving correctional practices. Requirements Qualifications: Extensive experience working in corrections, such as a former Warden, Deputy Warden, Corrections Captain, Superintendent, or senior corrections administrator. Strong background in jail or prison operations, including inmate supervision, classification, use-of-force policies, facility security procedures, and incident investigations. Experience reviewing correctional policies and evaluating whether facilities met accepted standards of care in detention settings. Prior experience conducting internal investigations, incident reviews, or policy development within correctional institutions. Excellent analytical and report-writing skills, with the ability to evaluate operational decisions and policies in complex situations. Strong communication and presentation abilities — capable of explaining correctional practices clearly to attorneys, judges, and juries. Prior expert witness experience in correctional litigation is highly desirable but not required. Experience working with ACA standards, PREA compliance, use-of-force reviews, inmate supervision protocols, or detention facility administration is strongly preferred. Benefits Benefits What We Offer: Competitive compensation and flexible working arrangements. Full support from an experienced forensic team, including research assistance, report editing, and case management. Professional development opportunities such as deposition preparation, testimony training, and ongoing education in forensic litigation. A collaborative environment where your correctional expertise is valued and your insight directly contributes to legal case outcomes.

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. @ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. Are you great at managing customer and partner relationships within and outside of an organization? We’re currently hiring a Customer Experience Senior Analyst to help build a cybersecurity-focused communication and engagement approach to develop and support an external engagement strategy, with targeted actions, tailored to key stakeholder audiences. You will work to identify, build, and manage relationships with external stakeholders/audiences, representing Information Technology and Security. This is an excellent opportunity to work with cybersecurity professionals to develop and manage processes for collecting, aggregating, storing, analyzing, and reporting on customer feedback. Key Responsibilities: - Support and execute a comprehensive external cybersecurity engagement strategy. - Build and manage relationships with external partners and stakeholder communities. - Collect, analyze, and synthesize customer and partner feedback into clear, actionable insights that inform design, content, and engagement approaches. - Develop and manage strategic, cross‑channel communications plans, including day‑to‑day coordination. - Implement and oversee a CRM solution to support partner engagement, process efficiency, and data integrity. - Define customer experience metrics, conduct stakeholder research and analysis, track initiatives, and translate insights into actionable recommendations. Required Qualifications - Ability to obtain and maintain a Public Trust clearance. - US Citizenship required by federal contract - 10 years of experience with customer feedback or customer experience programs. - 5 years of experience developing clear and concise presentations, reports and dashboards to inform upper management of relevant metrics and trends Preferred Qualifications - Bachelor's degree in business, communications, cybersecurity, information systems, or related; equivalent experience may be substituted in lieu of degree - Experience with analytics tools such as Excel, Dataverse, Meltwater, and Google Analytics. - Strong communication, presentation, and project management skills. - Comfortable working with both technical and non-technical audiences, including senior leadership. - Analytical, detail-oriented, and able to turn complex input into clear recommendations. - Collaborative team player that can proactively provide customer-focused recommendations when appropriate. - Strong organizational and prioritization skills with a disciplined follow-through approach. - Experience in change management, stakeholder engagement, and cross-functional collaboration. - Comfortable working in a small team of analysts with varying levels of expertise. - Experience being day-to-day contact for clients and can complete work independently with minimal supervision Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $74,090.00 - $125,954.00 Nationwide Remote Office (US99)

Role Description This is a remote role for Customer Service– Hotel Reservations. The primary responsibilities include managing customer interactions, assisting clients with hotel reservation inquiries, ensuring a seamless booking process, and delivering exceptional customer support. Qualifications - Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction - Experience in enhancing Customer Experience and maintaining excellent client relationships - Exceptional communication, problem-solving, and interpersonal skills - Proficiency in using customer relationship management (CRM) tools and relevant technology - Capable of working independently in a remote environment - Prior experience in the hospitality or travel industry is a plus What We Offer: - Flexible remote schedule - Training and access to booking tools - Supportive team culture - Income-earning possibilities based on performance - Travel discounts and perks $25,000 - $65,000 a year Compensation & Benefits: Flexible Schedule: Work full-time or part-time from anywhere. Exclusive Travel Perks: Enjoy discounted travel, FAM trips, and supplier incentives. Training & Certification: Gain access to ongoing education and industry support. How to Apply: If you're passionate about travel and ready to embark on a rewarding career, we'd love to hear from you! Apply now to join our growing team.

Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Responsibilities Must live in the State of South Carolina** Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in South Carolina. Hourly pay rate - $14/hr Our Mission Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. - Further your education and earn a college degree through our Qualfon University program - Free access to personal and professional support through the Qualfon care coaches program - Medical, dental benefits, vision and life & accident insurance for full-time employees - Competitive wages - Opportunities to earn additional income through incentives - Paid time off - Paid Training - Employee discounts - We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values - Dialog Direct is dedicated to ensuring all team members have Fun@Work! What you will be doing: - Answer incoming calls and assist customers, pharmacies, and doctor offices. - Research information in databases to resolve customer service issues - Maintain composure in escalated situations - Operate accurately and efficiently in a fast-paced environment - Handle multiple responsibilities at one time - 100% attendance during training Qualifications - At least 1 year of Call Center experience preferred. - At least 1 year of work at home experience required. - Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance - Excellent verbal, written, and listening skills - Professional and articulate voice - Ability to multi-task in several computer applications at once while holding a conversation with a customer - Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude - Computer savvy and can resolve minor technical issues with minimal assistance - Basic math skills required - Ability to problem solve - At least 18 years of age or older - High School Diploma or GED Work at Home Requirements: - High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot - Wired provider- No mobile broadband connections allowed - Upload speed of 25 Mbps; Download sped of 50 Mbps - The Internet service provider (ISP) must be highly stable with 1% or less packet loss - Latency under 100ms - Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT. - Depending on the client supported, there may be additional IT Equipment requirements (which information will be provided to employee) - Qualfon will provide equipment needed EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/ Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact: qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations. Pay Range USD $14.00 - USD $14.00 /Hr.