Description Job Title: Provisioning Team Member Department: Operations – Services Reports To: RavenTek Program Manager Location: Remote Schedule: Monday – Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Non-exempt Clearance: Public Trust Position Summary The Provisioning Team Member supports the IAM Access Office activities for the EHRM-IO go-lives. This role ensures appropriate provisioning of users by coordinating between Veterans Affairs (VA) and Cerner System leads, following all EHRM-IO IAM Access Office processes, and working closely with VISN leads. The performance of the Provisioning Team Member position is key to RavenTek’s performance on the contract, and therefore RavenTek’s mission to support the customer. Requirements Essential Duties and Responsibilities - Process end user provisioning requests in a timely manner, to meet deployment deadlines. - Conduct data validation, data audits, and maintain overall data quality for provisioning records. - Follow all processes and SOPs for provisioning. - Coordinate with URACs and site users to ensure accurate and complete lists of users, including all relevant user identity traits, are provisioned for each event. - Plan, design, and oversee development of complex enterprise-wide or large-scale information architectures, supporting successful EHR deployment. - Ensure system compliance with open systems architecture standards for complex information management solutions. - Identify necessary interfaces between enterprise applications and legacy IT environments. - Support program/project planning and milestone development. - Support business case analysis, identification of alternative solutions, and assessment of business impacts. - Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. - Submit Status Reports on a regular basis, as required. - Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly. - Complete required compliance training as assigned. - Other duties as assigned. Knowledge and Critical Skills - Solid understanding of hardware, software, OS, middleware, communications systems, and security components. - Knowledge of open systems architectures and compliance standards. - Ability to integrate enterprise solutions with legacy IT environments. - Skilled in coordinating across multiple stakeholders and teams. - Expertise in planning, designing, and deploying enterprise information architectures to support secure end user provisioning. Education & Work Experience - Bachelor’s degree in Information Systems, Computer Science, Engineering, Business or related field. - Minimum 5+ years of relevant professional experience. - VA experience is preferred. - Experience implementing Electronic Health Records is preferred. Certifications, Licenses - N/A Special Requirements - N/A Work Environment Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential. ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer. This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves working as a Case Conferencing Specialist within the Durham Community Safety Department (DCSD) to support individuals experiencing homelessness. - Collaborate with system partners and case managers to identify and strategize solutions for barriers to housing. - Utilize the Built for Zero case conferencing method to develop relationships with case managers. - Provide connections to resources and problem-solve alongside system partners. - Match individuals experiencing homelessness to appropriate housing. Duties/Responsibilities - Build and maintain strong relationships with service providers, government agencies, and partner organizations. - Organize and lead regular case conferencing meetings with various providers (outreach, shelter, housing). - Manage the By-Name List (BNL) to identify, prioritize, and track clients needing housing. - Connect clients with appropriate housing programs, diversion services, and crisis interventions. - Identify and strategize solutions for barriers to housing in partnership with service providers. - Inform policies and procedures to advocate for rapid housing resolutions. - Assist case managers in maintaining accurate client data in Homeless Management Information Systems (HMIS) and generate reports. - Conduct training for partners on the case conferencing process and housing processes. - Advocate for clients and partners, resolving issues and ensuring needs are met effectively. - Follow up on action items and provide consistency in meeting format and expectations. Qualifications - Bachelor’s degree in public health, public policy, social work, or a related field. - Two years of professional program administration and/or analytical experience in the area of assignment. - Experience in case conferencing, case management, homelessness systems, or a related field. - Demonstrated initiative and sound judgment while handling ambiguity. - Commitment to the core mission of the HOPE team: to end homelessness in Durham. - Commitment to equity, including cultural sensitivity and equity trainings. - Flexibility and openness to programmatic changes in a rapidly scaling department. - Knowledge and experience with service delivery documentation such as HUD standards and HIPAA/Confidentiality standards. Additional Preferred Skills - Significant experience with case conferencing in the context of homelessness systems. - Familiarity with the Built for Zero case conferencing process. - Expertise in program development, administration, and policy development. - Strong analytical skills to analyze problems and implement recommendations. - Experience preparing concise administrative and financial reports. - Familiarity with Durham health systems and community resources/services. - Advanced collaboration and interpersonal skills. - Commitment to, knowledge of, and affection for Durham and its communities. - Relevant lived experience in addition to professional experience.

• As a Senior Customer Service Agent, you are responsible for handling complex and escalated customer inquiries and ensuring an excellent customer experience across all service channels. • Using your experience, you analyze challenges in a structured way, identify sustainable solutions, and actively contribute to optimizing our customer service processes. • At the same time, you strengthen the team through targeted knowledge sharing, support the onboarding of new colleagues, and thus set the quality standard for our entire Customer Service area.

CENTRL is a leading risk and compliance technology company that provides AI powered enterprise-grade risk, due diligence, cyber security and privacy management solutions to financial institutions worldwide. Our clients include some of the largest banks and investment management firms across the Americas, Europe and APAC. Headquartered in Silicon Valley, CENTRL has regional offices in New York, India, Australia, and the United Kingdom. Established in 2015, CENTRL is a high-growth, venture backed SaaS firm leading the way in innovative generative AI solutions to manage third party risk and due diligence. In this role you will be a product support specialist who solves issues on our customer’s behalf supporting our Enterprise B2B SaaS platform. Position Overview: In this role you will be part of a team supporting our Enterprise B2B SaaS platform. As a product support specialist, you will become a product expert who solves issues on our customer’s behalf and ensure that high customer service standards are met. Looking for talented, professional, and technology skilled individuals. Full-time / Contract-to-Hire This position is a remote role from 3:00AM - 11:00AM PST / 6:00AM - 2:00PM EST. Preferred Candidates around Mountain View, CA. Job Responsibilities ** Required - Help develop Customer Support processes for a rapidly growing organization and team - Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner - Help customers with application support needs, guidance on functionality, configuration and flow recommendations to support their business use case, and general technical questions when necessary - Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary - Provide feedback and analysis to our internal product development team on enhancements & improvements for the product - Help develop regular website/application, adoption, usage, and customer support metrics & analytics - Help manage our internal Knowledge Base & Production documentation collateral. - Identify and suggest process improvements to improve customer experience Minimum Qualifications - Bachelor's degree or equivalent practical experience. - 1-3 years of experience in customer service for SaaS application support Preferred Qualifications ** Optional (Highly Recommended) - Excellent technical aptitude and comfortable with learning new applications and software tools - Excellent problem-solving skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer - Previous experience working with or support SaaS products - Self-starter, working as hybrid team member - Willing to help provide input and insight for new product features & enhancements - Strong planning, organization, & communication skills - Good time management, telephone and customer engagement skills - Experience with Zendesk Support Suite or similar tools CENTRL offers - Competitive salary, performance bonus, and company equity - Comprehensive benefits package including 401K, medical, dental, and vision plans for you and your family - Generous PTO CENTRL’s platform helps banks, financial institutions, asset owners, managers and other companies with risk oversight. We believe that people do their best in a culture that encourages teamwork, innovation, and inclusion. These values serve as the foundation of our culture, which is collaborative, dynamic, fast-paced, and drives our obsession in delighting our clients. We live and breathe these values every day. And together, we’re committed to help solve real business challenges with CENTRL technology. CENTRL is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. CENTRL makes hiring decisions based solely on qualifications, merit, and business needs at the time.