Role Description This is a remote role for Customer Service– Hotel Reservations. The primary responsibilities include managing customer interactions, assisting clients with hotel reservation inquiries, ensuring a seamless booking process, and delivering exceptional customer support. Qualifications - Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction - Experience in enhancing Customer Experience and maintaining excellent client relationships - Exceptional communication, problem-solving, and interpersonal skills - Proficiency in using customer relationship management (CRM) tools and relevant technology - Capable of working independently in a remote environment - Prior experience in the hospitality or travel industry is a plus What We Offer: - Flexible remote schedule - Training and access to booking tools - Supportive team culture - Income-earning possibilities based on performance - Travel discounts and perks $25,000 - $65,000 a year Compensation & Benefits: Flexible Schedule: Work full-time or part-time from anywhere. Exclusive Travel Perks: Enjoy discounted travel, FAM trips, and supplier incentives. Training & Certification: Gain access to ongoing education and industry support. How to Apply: If you're passionate about travel and ready to embark on a rewarding career, we'd love to hear from you! Apply now to join our growing team.

Overview About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients Responsibilities Must live in the State of South Carolina** Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in South Carolina. Hourly pay rate - $14/hr Our Mission Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. - Further your education and earn a college degree through our Qualfon University program - Free access to personal and professional support through the Qualfon care coaches program - Medical, dental benefits, vision and life & accident insurance for full-time employees - Competitive wages - Opportunities to earn additional income through incentives - Paid time off - Paid Training - Employee discounts - We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values - Dialog Direct is dedicated to ensuring all team members have Fun@Work! What you will be doing: - Answer incoming calls and assist customers, pharmacies, and doctor offices. - Research information in databases to resolve customer service issues - Maintain composure in escalated situations - Operate accurately and efficiently in a fast-paced environment - Handle multiple responsibilities at one time - 100% attendance during training Qualifications - At least 1 year of Call Center experience preferred. - At least 1 year of work at home experience required. - Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance - Excellent verbal, written, and listening skills - Professional and articulate voice - Ability to multi-task in several computer applications at once while holding a conversation with a customer - Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude - Computer savvy and can resolve minor technical issues with minimal assistance - Basic math skills required - Ability to problem solve - At least 18 years of age or older - High School Diploma or GED Work at Home Requirements: - High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot - Wired provider- No mobile broadband connections allowed - Upload speed of 25 Mbps; Download sped of 50 Mbps - The Internet service provider (ISP) must be highly stable with 1% or less packet loss - Latency under 100ms - Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT. - Depending on the client supported, there may be additional IT Equipment requirements (which information will be provided to employee) - Qualfon will provide equipment needed EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/ Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact: qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations. Pay Range USD $14.00 - USD $14.00 /Hr.

Description Job Title: Provisioning Team Member Department: Operations – Services Reports To: RavenTek Program Manager Location: Remote Schedule: Monday – Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Non-exempt Clearance: Public Trust Position Summary The Provisioning Team Member supports the IAM Access Office activities for the EHRM-IO go-lives. This role ensures appropriate provisioning of users by coordinating between Veterans Affairs (VA) and Cerner System leads, following all EHRM-IO IAM Access Office processes, and working closely with VISN leads. The performance of the Provisioning Team Member position is key to RavenTek’s performance on the contract, and therefore RavenTek’s mission to support the customer. Requirements Essential Duties and Responsibilities - Process end user provisioning requests in a timely manner, to meet deployment deadlines. - Conduct data validation, data audits, and maintain overall data quality for provisioning records. - Follow all processes and SOPs for provisioning. - Coordinate with URACs and site users to ensure accurate and complete lists of users, including all relevant user identity traits, are provisioned for each event. - Plan, design, and oversee development of complex enterprise-wide or large-scale information architectures, supporting successful EHR deployment. - Ensure system compliance with open systems architecture standards for complex information management solutions. - Identify necessary interfaces between enterprise applications and legacy IT environments. - Support program/project planning and milestone development. - Support business case analysis, identification of alternative solutions, and assessment of business impacts. - Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. - Submit Status Reports on a regular basis, as required. - Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly. - Complete required compliance training as assigned. - Other duties as assigned. Knowledge and Critical Skills - Solid understanding of hardware, software, OS, middleware, communications systems, and security components. - Knowledge of open systems architectures and compliance standards. - Ability to integrate enterprise solutions with legacy IT environments. - Skilled in coordinating across multiple stakeholders and teams. - Expertise in planning, designing, and deploying enterprise information architectures to support secure end user provisioning. Education & Work Experience - Bachelor’s degree in Information Systems, Computer Science, Engineering, Business or related field. - Minimum 5+ years of relevant professional experience. - VA experience is preferred. - Experience implementing Electronic Health Records is preferred. Certifications, Licenses - N/A Special Requirements - N/A Work Environment Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential. ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer. This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves working as a Case Conferencing Specialist within the Durham Community Safety Department (DCSD) to support individuals experiencing homelessness. - Collaborate with system partners and case managers to identify and strategize solutions for barriers to housing. - Utilize the Built for Zero case conferencing method to develop relationships with case managers. - Provide connections to resources and problem-solve alongside system partners. - Match individuals experiencing homelessness to appropriate housing. Duties/Responsibilities - Build and maintain strong relationships with service providers, government agencies, and partner organizations. - Organize and lead regular case conferencing meetings with various providers (outreach, shelter, housing). - Manage the By-Name List (BNL) to identify, prioritize, and track clients needing housing. - Connect clients with appropriate housing programs, diversion services, and crisis interventions. - Identify and strategize solutions for barriers to housing in partnership with service providers. - Inform policies and procedures to advocate for rapid housing resolutions. - Assist case managers in maintaining accurate client data in Homeless Management Information Systems (HMIS) and generate reports. - Conduct training for partners on the case conferencing process and housing processes. - Advocate for clients and partners, resolving issues and ensuring needs are met effectively. - Follow up on action items and provide consistency in meeting format and expectations. Qualifications - Bachelor’s degree in public health, public policy, social work, or a related field. - Two years of professional program administration and/or analytical experience in the area of assignment. - Experience in case conferencing, case management, homelessness systems, or a related field. - Demonstrated initiative and sound judgment while handling ambiguity. - Commitment to the core mission of the HOPE team: to end homelessness in Durham. - Commitment to equity, including cultural sensitivity and equity trainings. - Flexibility and openness to programmatic changes in a rapidly scaling department. - Knowledge and experience with service delivery documentation such as HUD standards and HIPAA/Confidentiality standards. Additional Preferred Skills - Significant experience with case conferencing in the context of homelessness systems. - Familiarity with the Built for Zero case conferencing process. - Expertise in program development, administration, and policy development. - Strong analytical skills to analyze problems and implement recommendations. - Experience preparing concise administrative and financial reports. - Familiarity with Durham health systems and community resources/services. - Advanced collaboration and interpersonal skills. - Commitment to, knowledge of, and affection for Durham and its communities. - Relevant lived experience in addition to professional experience.