• Evaluate end-to-end claims workflows to identify bottlenecks, redundancies, and improvement opportunities • Lead process mapping, root-cause analysis, and continuous improvement initiatives using methodologies such as Lean, Six Sigma, or similar frameworks • Develop standardized operating procedures (SOPs) and ensure consistent adoption across teams and markets • Measure process performance using KPIs and ensure processes support regulatory and compliance standards • Partner with Claims leadership to define operational strategies that support business goals and customer experience objectives • Lead cross-functional projects related to claims transformation, automation, vendor integration, and workflow modernization • Monitor industry trends and emerging technologies to recommend, vet, and innovate solutions that enhance claims performance • Facilitate communication between cross-functional partners including IT, Compliance, Legal, Product, and Customer Experience • Provide training, documentation, and support to ensure successful implementation and adoption of process changes • Ensure processes align with regulatory requirements, company policies, and best‑practice standards • May supervise a direct report(s), such as a Process Strategy Consultant or Analyst, in alignment with organizational growth • Provide coaching, development, and performance feedback to support team member success • Foster a culture of continuous improvement, accountability, and collaboration.

• Lead and mentor the IT Support team, fostering a collaborative environment and ensuring high-quality technical support. • Work with vendors for licensing and contracts management. • Provide laboratory, office, and remote users technical support via remote tools, phone, email and chat. • Develop and implement IT policies and best practice guides to enhance service delivery. • Consistently strive to provide the ultimate client experience by being responsive and empathetic to users’ IT issues. • Prioritize, schedule, and resolve service desk incidents and requests in a timely and efficient manner. • Provide support for account and group administration of on-premise and cloud-based applications. • Diagnose and resolve hardware and software issues, guiding staff through steps. • Testing and documentation of new solutions and processes to continually improve IT services and support. • Ability to train end users on IT applications and systems as needed. • Provide support on lab systems, label printers, copiers, and other electronics as needed. • Participate in evaluations of new software, hardware, and tools. • Assist with strategic initiatives providing input into IT processes, procedures, and service level development. • Participate in decisions regarding downtime impact on users through accurate communication, planning of scheduled downtime, and quick problem resolution. • Creation of knowledgebase articles and documentation as required. • All other duties as assigned by management.

• Ensure timely and accurate preparation and submission of payroll tax filings (e.g., Forms 941, 940, W-2, W-3), sales tax filings, and other regulatory filings across applicable jurisdictions. • Register for new payroll tax and sales tax accounts as needed due to business expansion or remote workforce coverage. • Reconcile payroll tax liabilities, sales tax obligations, and payments regularly, resolving discrepancies as needed. • Monitor and stay informed on changes in payroll tax legislation, sales tax laws, GAAP, and other accounting regulations, ensuring compliance. • Manage and maintain employee tax data, including tax jurisdictions and residency details. • Respond to tax notices and inquiries from authorities, coordinating resolutions with internal and external stakeholders. • Make outbound calls to federal, state, and local tax agencies to resolve filing discrepancies, confirm account status, request penalty abatements, and follow up on outstanding notices. • Collaborate with HR, Payroll, and Accounting teams to ensure accurate processing and reporting of wages, benefits, deductions, and taxes. • Assist in year-end tax processing, including W-2 distributions and final sales tax filings. • Recommend improvements and automation opportunities to enhance payroll tax, sales tax, and accounting compliance efficiency. • Support internal audit processes by preparing and organizing documentation, workpapers, and supporting schedules across accounting and finance functions for audit review. • Respond to internal audit inquiries by gathering and providing requested documentation across accounting, finance, and compliance functions. • Support the Internal Audit Manager in periodic compliance reviews across accounting and finance processes, identifying control gaps and preparing remediation recommendations. • Maintain organized audit trails across accounting and finance operations, including tax filings, payments, journal entries, and correspondence to ensure ongoing audit readiness.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description CrowdStrike is seeking an IT Organizational Change Management (OCM) Intern to learn about and support change management initiatives within our enterprise programs. This internship provides hands-on experience working alongside business, technology, and program teams while developing fundamental change management skills. - Assist in supporting organizational change management workstreams under the guidance of experienced OCM professionals - Help prepare and organize materials for impact assessments, communication strategies, and training plans - Participate in stakeholder meetings and learn how to assess business readiness - Shadow change management professionals and gain exposure to change advocacy practices - Learn to work in an agile, fast-paced environment - Observe and assist in tracking employee engagement initiatives - Help compile success metrics and create change effort reports - Support documentation and maintenance of program roadmaps - Gain exposure to large-scale organizational change efforts Qualifications - Strong written and oral communication skills - Ability to work collaboratively in team environments - Excellent organizational and time management skills - Proactive learning attitude and attention to detail - Professional demeanor and ability to interact with various levels of the organization - Customer service mindset Requirements - Interest in cybersecurity technology - Familiarity with change management concepts; Prosci certification - Previous internship or relevant project experience Benefits - Market leader in compensation and equity awards - Paid holidays (including birthday holidays) and 401k matching (where applicable) - Professional development opportunities including workshops, tech talks, and Executive Speaker Series - Assigned mentors from across the company for continuous support and feedback - Participation in companywide initiatives including FalconFIT, Wellness Programs, and Employee Assistance Program - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Ownership of impactful projects that move the company forward - Great Place to Work Certified™ across the globe