This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description CrowdStrike is seeking an IT Organizational Change Management (OCM) Intern to learn about and support change management initiatives within our enterprise programs. This internship provides hands-on experience working alongside business, technology, and program teams while developing fundamental change management skills. - Assist in supporting organizational change management workstreams under the guidance of experienced OCM professionals - Help prepare and organize materials for impact assessments, communication strategies, and training plans - Participate in stakeholder meetings and learn how to assess business readiness - Shadow change management professionals and gain exposure to change advocacy practices - Learn to work in an agile, fast-paced environment - Observe and assist in tracking employee engagement initiatives - Help compile success metrics and create change effort reports - Support documentation and maintenance of program roadmaps - Gain exposure to large-scale organizational change efforts Qualifications - Strong written and oral communication skills - Ability to work collaboratively in team environments - Excellent organizational and time management skills - Proactive learning attitude and attention to detail - Professional demeanor and ability to interact with various levels of the organization - Customer service mindset Requirements - Interest in cybersecurity technology - Familiarity with change management concepts; Prosci certification - Previous internship or relevant project experience Benefits - Market leader in compensation and equity awards - Paid holidays (including birthday holidays) and 401k matching (where applicable) - Professional development opportunities including workshops, tech talks, and Executive Speaker Series - Assigned mentors from across the company for continuous support and feedback - Participation in companywide initiatives including FalconFIT, Wellness Programs, and Employee Assistance Program - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Ownership of impactful projects that move the company forward - Great Place to Work Certified™ across the globe

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join Health Services of North Texas as a Remote IT Help Desk / Service Desk Technician, where you'll be the frontline hero supporting our clinical and administrative teams who deliver care to patients every day. In this role, you will provide exceptional technical support to users across multiple locations, keeping their systems running smoothly so they can focus on serving our communities. - Provide prompt, professional remote technical support via phone, email, chat, and ticketing tools (such as ServiceNow, Jira, or BMC Remedy), ensuring timely response and resolution. - Troubleshoot and resolve software and system issues for Windows, macOS, and (where applicable) Linux endpoints, focusing on performance, stability, and security. - Assist with computer management tasks including imaging, software installs, updates, configurations, and basic hardware diagnostics for desktops, laptops, and mobile devices. - Support network-related tasks such as basic LAN/WAN connectivity checks, VPN configuration for remote users, DNS/TCP/IP troubleshooting, and coordination on firewall or Meraki device issues with senior staff. - Manage user accounts, passwords, permissions, and security groups in Active Directory, applying Group Policy Objects (GPO) to maintain a secure, standardized environment. - Collaborate with the broader IT team on projects involving Windows Server environments, SCCM (or similar tools) for device management, patching, and software deployment. - Document tickets, issues, resolutions, and procedures clearly and consistently to build internal knowledge and improve first-call resolution. - Educate end users on basic best practices (password hygiene, phishing awareness, data security) in a friendly, patient-focused manner. - Escalate complex incidents appropriately while maintaining ownership and communication with the user until resolution or proper handoff. Qualifications - Prior experience providing IT support or help desk / service desk services (healthcare environment preferred but not required). - Strong troubleshooting skills across Windows operating systems; working knowledge of macOS and/or Linux is a plus. - Familiarity with computer hardware components and common peripherals (printers, scanners, webcams, headsets) and the ability to guide users remotely through basic checks. - Understanding of core networking concepts, including LAN/WAN, TCP/IP, DNS, Wi-Fi, VPNs, and basic firewall principles; exposure to Meraki or similar network devices is an advantage. - Hands-on experience with some of the following: - Ticketing systems (ServiceNow, Jira, BMC Remedy or similar) - Device management tools (e.g., SCCM, Intune, or comparable platforms) - Active Directory user and group management, Group Policy - Microsoft 365 / Office applications and email administration - Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical clinical and administrative staff. - Strong analytical and problem-solving abilities, with a customer-first mindset and a calm approach under pressure. - Ability to work independently in a remote environment, manage your time effectively, and follow established procedures while suggesting improvements. Benefits - Fully remote role supporting a mission-driven nonprofit healthcare organization. - Opportunity to build your technical skills in real-world healthcare IT (EMR/EHR, secure remote access, clinical workflows). - Collaborative, supportive IT team that values learning, mentorship, and continuous improvement.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an experienced IT Knowledge Management Support Specialist (Technical Writer) to support enterprise IT operations and Enterprise Management (EM) activities across the Military Health System (MHS). This role is responsible for developing, maintaining, and improving technical documentation, knowledge articles, operational procedures, and configuration records to support enterprise system sustainment and modernization efforts. The ideal candidate has strong technical writing skills combined with a solid understanding of enterprise IT systems, change management processes, and structured knowledge management practices in a regulated DoD environment. - Develop, edit, and maintain technical documentation including standard operating procedures (SOPs), knowledge articles, system diagrams, configuration baselines, and release documentation. - Create and manage structured knowledge content supporting Enterprise Management (EM) processes, application packaging, configuration updates, and release validation activities. - Translate complex technical concepts into clear, concise documentation for technical and non-technical audiences. - Maintain documentation of repositories in accordance with organizational knowledge management standards and version control practices. - Support Change Advisory Board (CAB) processes by documenting change records, technical impact summaries, and release notes. - Ensure documentation reflects current configurations, STIG compliance updates, RMF-related control documentation, and system changes. - Coordinate with Systems Administrators, Engineers, IA Security personnel, and Architects to capture accurate technical details. - Support audit readiness by organizing and maintaining required documentation artifacts and evidence. - Assist in developing documentation templates, style guides, and governance standards to improve consistency and quality. - Participate in process improvement initiatives to enhance documentation accuracy, accessibility, and lifecycle management. - Perform additional duties as assigned in support of enterprise IT knowledge management objectives. Qualifications - Active Secret clearance - Proven experience developing and maintaining technical documentation in enterprise IT environments. - Strong understanding of IT infrastructure concepts, including Windows enterprise environments, Active Directory, networking fundamentals, and system configuration management. - Experience supporting documentation within regulated environments (DoD, federal, healthcare, or similar). - Familiarity with change management processes, release workflows, and configuration management practices. - Strong written and verbal communication skills with demonstrated attention to detail and accuracy. - Ability to organize large volumes of technical information into structured, searchable knowledge repositories.

• Lead and support the delivery of services to clients on time, within scope, and within budget, including assigning and managing staff and creating work products. • Serve as project manager and/or lead client projects across the country, supporting client work and deepening team knowledge. • Develop project deliverables for clients. • Lead the development and execution of enterprise architecture strategies, frameworks, and roadmaps that support organizational transformation and modernization. • Provide technical leadership and mentorship to project teams, helping ensure best practices in architecture, design, and implementation. • Stay current with emerging technology trends and evaluate their potential impact on client environments. • Support business development activities, including proposal development, client presentations, and thought leadership. • Communicate project and delivery status to our clients, team members, and other stakeholders, including the facilitation of client meetings. • Work with BerryDunn contractors to help ensure their proper delivery of project deliverables.