• Serve as the final escalation point for complex B2B product issues. You will investigate system behavior and perform root-cause analysis to identify exactly where a process is failing. • Use data tools to query production environments, validate data integrity, and identify patterns of failure across our multiple software practices. • Act as the primary liaison between customer-facing teams and Engineering. You will translate customer pain points into detailed technical documentation for development sprints. • Champion a "documentation-first" approach. You will keep internal teams informed of system changes, known issues, and technical workarounds. • Analyze support trends to identify recurring friction points. You will provide the Product team with actionable evidence to help prioritize future improvements.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The intake coordinator’s role is critical, given that this is often the very first impression people get of our law office. It’s so important, we’re going to say it again. The intake coordinator is the first impression our potential clients get of our office and often the first voice current clients hear on the phone. This is such a vital role! - Completely fluent in both written and spoken Spanish - Strong oral and written communication skills in both languages - Empathetic and loves interacting with people from all backgrounds - Owns the intake process and recognizes the element of sales it entails - Uses an intake process with a pipeline for follow-ups - Spends time answering phone calls, responding to emails, and managing appointments - Assists the team with ongoing projects such as building policies and designing handouts Qualifications - Outgoing and confident - Bilingual in English and Spanish - Excellent communication skills – spoken and written in both Spanish and English - Extremely organized and methodical - Ability to work collaboratively in a team - Resilient and creative problem-solving skills - Fast learner - Strong attention to detail - including grammar and spelling - Ability to adhere to deadlines - Excellent knowledge of basic office programs: email, calendaring, case management software, and online applications - Strong typing and computer efficiency skills - Proven experience in customer relations = 5+ Years (strongly preferred) - Understanding of business principles (strongly preferred) - Knowledge of sales (strongly preferred) - High school diploma or equivalent (College Degree, and/or Certificates in Business or Relevant Field(s) a Strong Advantage) Requirements - Answer, screen, and forward incoming phone calls and emails - Screen types of callers: potential clients, clients, vendors, colleagues, expert witnesses, Immigration Judges, and/or USCIS Officers - Triage the urgency of calls after conducting an assessment - Manage questions and route to the appropriate team member, or answer when appropriate - Monitor phone messaging system - Monitor incoming emails related to scheduling and potential new clients - Collect detailed information and note it in the call log and case management software - Manage potential client/case pipeline, including assignment of follow-up tasks to self and others - Coordinate scheduling of initial consultations - Perform other administrative duties as requested by other team members - Provide a weekly report on data in the case intake program - Create a weekly agenda of items to discuss and track the resolution of projects Benefits - Opportunity to work mostly remotely - Healthy work-life balance - Periodic group trauma trainings Instructions to Apply - Please provide your resume - Cover letter explaining: - What motivated you to apply for this position - Why do you want to work at Stouffer Law specifically (not just any firm) - The experience and results you have achieved that make you confident you will perform well in this role - Candidates must be prepared to provide the following references upon request: - A list of your social media handles - A total of 4 references, including: - At least one professional reference from a direct supervisor - Personal references (non-family members only)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Patient Advocate Representative I in our Patient Support Department, you’ll be at the heart of our call center operations as you deliver first-class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You’ll be the one on the front line to help solve our patient’s challenges and deliver on our promise of superior customer service. - Obtains and process authorizations for reorders. - Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation. - Ensures patients have all required medical documentation to permit billing of services as assigned. - Maximizes patient base through retention efforts and cross-selling via phone. - Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients. - Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities. - Maintains a strong understanding of medical documentation, Insurance requirements and company procedures. - Maintains a high degree of confidentiality always due to access to sensitive information. - Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department. Qualifications - Minimum high School diploma or GED equivalent. - Customer Service Experience Preferred. - Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills. - Strong attention to detail, multi-tasking, communication, and organizational skills are essential. - Exceptional phone and email etiquette. - Position may require evening and weekend availability. Values - Certainty - The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day. - Compassion - We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. - Advancement - We are endlessly looking for ways to progress and become more innovative in all things we do. Company Description CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions—is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. Benefits - Competitive Salary - Bonus/Incentive Opportunities/commission (if applicable) - Comprehensive Benefits: Medical, dental, and vision insurance - 401(k) with company match - Paid time off (vacation and holidays) - Ongoing training and professional development - Remote or hybrid work options - Wellness programs and mental health support

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Support Specialist (Tier 1) will assist employees and clients in troubleshooting and resolving computer-related issues. This role will be the credit union’s first point of contact, providing prompt and professional assistance with core software-related inquiries and issues. Primary focus will be to ensure satisfaction through effective problem resolution and excellent service delivery. - Handles inquiries from users on a variety of software and hardware issues via phone, ticket, and emails. - Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff. - Communicates regularly with other members of the support team, product development, and quality assurance to discuss recurring problems and to share solutions and best practices. - Maintains accurate records of client interactions, issues and resolutions in the support ticketing system. - Maintains and updates internal client information database. - Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products. - As experience increases, provides training on hardware and software use to end users. - As required, assists individuals with disabilities with use of hardware and software, providing additional adaptive features and devices as needed. - Participate in ongoing training and development to stay current with software updates and industry trends. - Performs other related duties as assigned. Qualifications - Thorough understanding of computer software and hardware, including desktop computers, laptops, network devices, and peripherals. - Excellent communication skills including active listening. - Excellent interpersonal and telephone skills. - Willingness to have telephone conversations monitored for quality assurance. - Service-oriented and able to resolve client grievances. - Ability to maintain professionalism and tact in stressful situations. - Proficient in Google Workspace, SQL, XML or related software. - Proficient computer skills with the ability to learn new software. - Excellent problem-solving skills and ability to troubleshoot. - Effective at managing multiple tasks in a fast-paced environment with excellent written and organizational skills. - Proven desire to expand knowledge and understanding of the banking industry. Requirements - At least two years of work-related experience with multiple software packages preferred. - Financial institution experience, especially in credit unions preferred or three years of customer service experience required if no financial institution experience. - Associates degree with related coursework preferred; high school diploma or equivalent required. Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times.