This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Patient Advocate Representative I in our Patient Support Department, you’ll be at the heart of our call center operations as you deliver first-class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross-functional support of all business units to maintain up-to-date documentation and insurance for accurate processing and billing of patient services. You’ll be the one on the front line to help solve our patient’s challenges and deliver on our promise of superior customer service. - Obtains and process authorizations for reorders. - Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation. - Ensures patients have all required medical documentation to permit billing of services as assigned. - Maximizes patient base through retention efforts and cross-selling via phone. - Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients. - Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities. - Maintains a strong understanding of medical documentation, Insurance requirements and company procedures. - Maintains a high degree of confidentiality always due to access to sensitive information. - Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department. Qualifications - Minimum high School diploma or GED equivalent. - Customer Service Experience Preferred. - Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills. - Strong attention to detail, multi-tasking, communication, and organizational skills are essential. - Exceptional phone and email etiquette. - Position may require evening and weekend availability. Values - Certainty - The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day. - Compassion - We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. - Advancement - We are endlessly looking for ways to progress and become more innovative in all things we do. Company Description CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions—is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. Benefits - Competitive Salary - Bonus/Incentive Opportunities/commission (if applicable) - Comprehensive Benefits: Medical, dental, and vision insurance - 401(k) with company match - Paid time off (vacation and holidays) - Ongoing training and professional development - Remote or hybrid work options - Wellness programs and mental health support

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Support Specialist (Tier 1) will assist employees and clients in troubleshooting and resolving computer-related issues. This role will be the credit union’s first point of contact, providing prompt and professional assistance with core software-related inquiries and issues. Primary focus will be to ensure satisfaction through effective problem resolution and excellent service delivery. - Handles inquiries from users on a variety of software and hardware issues via phone, ticket, and emails. - Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff. - Communicates regularly with other members of the support team, product development, and quality assurance to discuss recurring problems and to share solutions and best practices. - Maintains accurate records of client interactions, issues and resolutions in the support ticketing system. - Maintains and updates internal client information database. - Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products. - As experience increases, provides training on hardware and software use to end users. - As required, assists individuals with disabilities with use of hardware and software, providing additional adaptive features and devices as needed. - Participate in ongoing training and development to stay current with software updates and industry trends. - Performs other related duties as assigned. Qualifications - Thorough understanding of computer software and hardware, including desktop computers, laptops, network devices, and peripherals. - Excellent communication skills including active listening. - Excellent interpersonal and telephone skills. - Willingness to have telephone conversations monitored for quality assurance. - Service-oriented and able to resolve client grievances. - Ability to maintain professionalism and tact in stressful situations. - Proficient in Google Workspace, SQL, XML or related software. - Proficient computer skills with the ability to learn new software. - Excellent problem-solving skills and ability to troubleshoot. - Effective at managing multiple tasks in a fast-paced environment with excellent written and organizational skills. - Proven desire to expand knowledge and understanding of the banking industry. Requirements - At least two years of work-related experience with multiple software packages preferred. - Financial institution experience, especially in credit unions preferred or three years of customer service experience required if no financial institution experience. - Associates degree with related coursework preferred; high school diploma or equivalent required. Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times.

We are a fractional staffing company specializing in operations and marketing support for small and medium-sized businesses. We are looking for a Fractional COO to play a critical role in guiding our clients to optimize their operations and enhance overall business performance. Your expertise in brick-and-mortar operations will help our clients streamline processes, maximize efficiency, and drive growth. Working closely with diverse businesses, you will offer strategic insights and actionable plans tailored to their unique needs. Key Responsibilities: - Analyze existing operational processes and identify areas for improvement to enhance efficiency and profitability. - Develop and implement operational strategies that align with our clients’ business goals. - Provide guidance on inventory management, supply chain logistics, and vendor relationships. - Collaborate with business owners to establish standard operating procedures (SOPs) that promote consistency and quality. - Oversee key performance metrics and make data-driven recommendations for operational enhancements. - Mentor and train staff, ensuring alignment with operational objectives and a culture of continuous improvement.

Role Description Le poste est rattaché au responsable du service « Standard ». - Accueil et orientation des appels internes et externes arrivant sur le standard, en prenant en charge les appels complexes tout en respectant l’image de la CDC. - Gestion de la relation clients en étant à l’écoute et en répondant à leurs demandes. - Prise en charge des appels en anglais. - Mise à jour de bases de données numériques (répertoire électronique, base de données Alcatel,…). - Participation à des projets transversaux liés à votre activité, en fonction des évolutions futures de la direction. Qualifications - Expérience souhaitée dans le domaine de la gestion automobile. - Connaissance de la Caisse des Dépôts serait un plus. Requirements - Analyse/synthèse : identification d’éléments, prise de recul, choix pertinent de solutions. - Rigueur/méthode : organisé dans son travail, polyvalent, capacité à gérer l'urgence, respect des délais fixés et des règles de confidentialité et de déontologie, sens des responsabilités. - Autonomie. - Maîtrise des outils bureautiques et digitaux. Benefits - Plages fixes de travail de 5 heures par jour, pouvant s’étaler de 8h30 jusqu’à 18h00 avec roulement en fonction des semaines (matin/après-midi). - Pas de régime de récupération d’heures. - Poste ouvert catégorie B et C. Company Description Notre organisation est attachée à promouvoir au quotidien un mode de travail collaboratif.