Blossom

Role Description The SVP, Sales – Core & Digital is a senior revenue-producing executive responsible for driving new business acquisition and expanding existing client relationships within the credit union market. This role is primarily focused on direct selling and enterprise deal execution, with the majority of time dedicated to: - Prospecting - Pipeline development - Executive presentations - Contract negotiation - Closing complex software transactions The SVP is accountable for selling the company’s core processing platform, digital banking solutions, and related technology offerings to credit unions. This position plays a critical role in increasing market share, securing multi-year software contracts, and positioning the company as a strategic technology partner within the credit union ecosystem. Qualifications - Demonstrated success closing complex, enterprise-level SaaS or fintech deals. - Strong background selling payments solutions, card programs, or financial technology platforms. - Working knowledge of payments infrastructure, including processors, interchange, and card networks. - Experience selling hardware solutions within a financial services or technology environment is preferred. - Exceptional negotiation and executive-level communication skills. - Highly self-motivated with strong pipeline discipline and closing capability. - Ability to operate independently in a high-accountability, performance-driven environment. - Strong financial acumen and understanding of revenue modeling. - Excellent communication and presentation skills. Requirements - Bachelor’s degree in Business, Marketing, Finance, or related field (MBA preferred). - 15+ years of progressive experience in sales leadership and product strategy roles. - Executive-level experience in card products or financial technology strongly preferred. Benefits - Company-paid medical, dental, and vision insurance for employees - Company-paid life and AD&D insurance - Company-paid short- and long-term disability - 401(k) retirement plan - Flexible Spending Accounts (FSA)/ Dependent Care Spending Account (DCSA) - Unlimited PTO - Employee Assistance Program (EAP) - Voluntary supplemental insurance options

Role Description We're looking for a detail-oriented and quality-focused Middle Product Designer with a strong interest in digital product delivery, who thrives in cross-functional environments and ensures successful releases through structured design execution, sharp problem-solving, and close collaboration with product and engineering teams working fluently in both English and Spanish. - Own problems end-to-end from ambiguous discovery to shipped product. - Set direction, challenge assumptions, and ship work that real people use. Qualifications - Proven experience designing and shipping real products that real users have used, ideally in fintech, SaaS, or platform contexts. - Portfolio demonstrating end-to-end ownership of design problems: research, IA, interaction, visual design, prototyping, and handoff. - No minimum or maximum years of experience; strong work from a 2-year designer is more valuable than 10 years spent executing briefs. Requirements - Strong command of Figma. - Ability to take ambiguous, undefined problems and translate them into clear flows, screens, and working prototypes. - Strong analytical thinking capable of reading user behavior, business goals, and existing systems to decide what should change and why. - Code literacy: comfortable reading HTML/CSS and thinking in components. - Clear written and verbal communication in both English and Spanish. - Confidence to defend design decisions with reasoning, and to push back on direction including your manager's when warranted. - AI fluency; daily use of AI tools as part of the design process is a hard requirement for this role. Benefits - 100% Remote Work – Work from anywhere. - Growth Opportunities – Learn, lead, and move into more senior roles. - Multicultural Environment – Work with global talent in a collaborative team. - Continuous Learning – Access to resources, mentorship, and upskilling programs.

Role Description As a Scrum Master at Blossom, you will drive the adoption and execution of Agile best practices across one or more product teams. You will: - Facilitate Agile ceremonies - Remove obstacles - Support team health and performance - Ensure alignment between development teams and stakeholders This role requires excellent communication skills, a proactive mindset, and a commitment to continuous improvement. Qualifications - Professional degree in Engineering, Business Administration, or related field - Specialization or certification in project management and/or Agile methodologies (PMP, PMI-ACP, PSM, or CSM preferred) - Minimum of 2 years of experience as a Scrum Master or Agile Project Manager - Proven experience managing multiple Agile teams simultaneously - B2 level or higher in English, with strong verbal and written communication skills - Proficient in Jira, Excel, and Figma - Experience facilitating Agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives - Ability to identify and resolve conflicts within teams constructively - Strong skills in planning and resource management, with the ability to manage constraints and deadlines - Ability to adapt quickly to shifting priorities and project conditions - Demonstrated leadership and coaching skills - Passion for continuous improvement and implementation of practices that enhance team performance Benefits - 100% Remote work - Compensation in USD - Flexible working hours (results-oriented, not time-based) - Performance-based bonuses - Paid time off (PTO) - Learning & development budget (courses, certifications, events) - Work with international teams and global products - High ownership and autonomy in product decisions - Opportunity to grow into Lead / Head of Product roles - Access to AI tools and innovation-driven environment

Role Description We are seeking a Junior Product Owner to join our growing Product team. If you’re passionate about product thinking, ownership, and working closely with engineering and operations teams, we want to hear from you. As a Junior Product Owner, you will manage and prioritize product backlogs for internal and operational tools, working closely with Engineering and Operations teams. You will: - Translate business needs into clear requirements. - Support product implementations. - Ensure delivery aligned with business impact, risk, and operational efficiency. Qualifications - 4+ years of experience in Product Management or Product Ownership. - Experience owning internal platforms or operational products (e.g., billing, configuration, admin tools, or enablement platforms). - Experience working closely with Engineering and Operations teams. - Proven experience managing complex backlogs with multiple stakeholders and competing priorities. - Experience supporting product implementations, go-lives, or operational workflows. Requirements - Strong ability to translate business and operational needs into clear product requirements. - Solid understanding of billing, pricing, or revenue-related workflows (direct or adjacent experience). - High attention to detail and strong ownership mindset, especially for revenue- and operations-critical features. - Ability to prioritize work based on business impact and risk, not only delivery speed. - Strong communication skills with both technical and non-technical stakeholders. - Comfortable working in environments with high dependency and ambiguity. - Strong proactivity and critical thinking, with the ability to identify problems, gaps, and opportunities, and bring concrete solutions instead of blockers. - Excellent communication skills, including clear, assertive, and well-argued communication with internal teams, stakeholders, clients, and external vendors. - High learning velocity, with the ability to adapt quickly and respond effectively in dynamic environments. - Strong sense of ownership, acting as the clear leader of the responsible area, accountable for results, execution, and continuous improvement. Benefits - 100% Remote work - Compensation in USD - Flexible working hours (results-oriented, not time-based) - Performance-based bonuses - Paid time off (PTO) - Learning & development budget (courses, certifications, events) - Work with international teams and global products - High ownership and autonomy in product decisions - Opportunity to grow into Lead / Head of Product roles - Access to AI tools and innovation-driven environment

Role Description We are looking for a Product Analyst to support multiple Product Owners across different products. This is a highly operational and analytical role, ideal for someone starting their career in Product who wants to learn fast, work with real data, and gain exposure to product development. - Provide operational support to Product Owners across multiple products. - Create, organize, and maintain product documentation. - Generate reports, dashboards, and metrics to support product decision-making. - Assist in the preparation and maintenance of release notes. - Support roadmap activities by tracking progress and gathering inputs. - Conduct benchmarking and competitive analysis, including mystery shopper research. - Document research findings and present actionable insights. - Support the implementation of AI-driven automation for: - User story generation - Release notes - Reporting and metrics - Documentation processes - Proactively propose process improvements, automation, and innovation ideas. - Collaborate closely with multiple Product Owners and cross-functional teams. Qualifications - 0–2 years of experience or recent graduate. - Bachelor’s degree (completed or in progress) in: - Business Administration - Industrial Engineering - International Business - Software Development - Or related fields - English: B1+ (conversational) - Strong interest in Product Management and product thinking. Requirements - High level of organization and attention to detail. - Ability to execute operational and repetitive tasks with consistency. - Strong analytical mindset and ability to turn data into insights. - Curiosity and motivation to learn fast. - Proactive and self-driven attitude. - Strong communication and collaboration skills. - Comfortable working in a fast-paced, multi-product environment. Benefits - 100% Remote work. - Compensation in USD. - Flexible working hours (results-oriented, not time-based). - Performance-based bonuses. - Paid time off (PTO). - Learning & development budget (courses, certifications, events). - Work with international teams and global products. - High ownership and autonomy in product decisions. - Opportunity to grow into Lead / Head of Product roles. - Access to AI tools and innovation-driven environment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Mid Backend Engineer to join our growing team. This role focuses on building and scaling high-availability, mission-critical backend services within a collaborative, fast-paced environment. If you’re passionate about backend development using JavaScript/TypeScript, working with relational databases, designing scalable APIs, and building cloud-native systems in AWS, we’d love to hear from you. You will contribute to developing reliable backend solutions, writing clean and maintainable code, and collaborating with cross-functional teams to solve complex technical challenges. Responsibilities - Design, develop, and maintain backend services using JavaScript or TypeScript. - Build and optimize APIs and backend logic for scalable applications. - Work with PostgreSQL databases to design queries and manage data efficiently. - Deploy and maintain services in AWS environments, including Lambda and RDS. - Monitor system performance and logs using CloudWatch. - Implement secure credential management using AWS Secret Manager. - Collaborate with cross-functional teams to deliver reliable backend solutions. - Write clean, maintainable, and well-documented code following OOP principles. - Use Git and GitHub for version control and collaboration. Qualifications - Experience developing backend applications using JavaScript or TypeScript. - Knowledge of PostgreSQL and relational databases. - Experience with Git and GitHub. - Familiarity with AWS services, such as: - AWS Lambda - RDS - CloudWatch - Secret Manager - Understanding of Object-Oriented Programming (OOP) principles. Preferred Qualifications - Around 2+ years of backend development experience (flexible). - Experience building serverless architectures. - Familiarity with API design and backend best practices. - Ability to work collaboratively in a fast-paced environment. Nice to Have - Experience working in cloud-native applications. - Experience optimizing database queries and backend performance. Benefits - Remote-friendly work environment - Opportunity to work with modern cloud-native technologies - Career growth and professional development opportunities - Collaborative and supportive engineering culture - Work on scalable, high-impact systems - Exposure to modern backend architecture and AWS services - Flexible work environment focused on outcomes

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Digital Banking Account Manager will manage a portfolio of financial institution clients who utilize our digital banking solutions. Serve as a trusted advisor, ensuring client satisfaction, driving renewals, and expanding client relationships through cross-selling and upselling additional products and services. Supervisory Responsibilities: - None Duties/ Responsibilities: - Client Relationship Management: - Serve as the primary point of contact for assigned digital banking clients. - Build and maintain strong, long-term client relationships, positioning yourself as a trusted advisor. - Conduct regular business reviews with clients to assess satisfaction and identify growth opportunities. - Account Growth & Cross-Selling: - Identify, pursue, and close cross-sell and upsell opportunities across our digital banking and software suite. - Collaborate with sales and product teams to craft solutions tailored to client needs. - Meet or exceed revenue growth and expansion targets. - Renewals & Retention: - Own the renewal process for assigned accounts, ensuring timely contract execution. - Proactively address client concerns to reduce churn and increase customer loyalty. - Negotiate contract renewals and ensure favorable outcomes for both client and company. - New Sales Component: - Prospect new & field inbound marketing qualified leads for web design, hosting and CMS opportunities for FI’s of all sizes. - Support a team selling environment of website sales within a larger core and/or digital banking sale. - Qualify, quote, present and close stand alone web sales and some small ($50M of less in assets) stand alone digital deals. - Strategic Partnership: - Gain a deep understanding of clients’ business objectives, challenges, and digital transformation goals. - Advise clients on best practices and new features to maximize their investment. - Act as a voice of the customer internally, collaborating with product and support teams to improve offerings. - Operational Excellence: - Maintain accurate account plans, pipeline forecasts, and CRM records. - Track client health metrics and proactively intervene when risks are identified. - Support client onboarding, training, and adoption initiatives. - Performs other related duties as assigned. Qualifications - Excellent verbal, communication, presentation and negotiation skills. - Excellent sales and customer service skills with a proven ability to explain technical products such as digital banking platforms and financial software to non-technical audiences. - Thorough understanding of company’s products and/or services, and those of immediate competitors in the surrounding market. - Excellent organizational skills and attention to detail. - Ability to manage complex client relationships at multiple organizational levels. - Self-starter with strong organizational skills and attention to detail. - Proficient with Google Workspace or related software. Requirements - Bachelor’s degree in Business, Finance, Marketing, or related field (MBA a plus). - 3 or more years of experience in account management, relationship management, or software sales—preferably in fintech, core banking, or digital banking. Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. - Must be able to regularly travel (20%). Benefits - SALARY PLUS COMMISSION

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Support Specialist (Tier 1) will assist employees and clients in troubleshooting and resolving computer-related issues. This role will be the credit union’s first point of contact, providing prompt and professional assistance with core software-related inquiries and issues. Primary focus will be to ensure satisfaction through effective problem resolution and excellent service delivery. - Handles inquiries from users on a variety of software and hardware issues via phone, ticket, and emails. - Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff. - Communicates regularly with other members of the support team, product development, and quality assurance to discuss recurring problems and to share solutions and best practices. - Maintains accurate records of client interactions, issues and resolutions in the support ticketing system. - Maintains and updates internal client information database. - Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products. - As experience increases, provides training on hardware and software use to end users. - As required, assists individuals with disabilities with use of hardware and software, providing additional adaptive features and devices as needed. - Participate in ongoing training and development to stay current with software updates and industry trends. - Performs other related duties as assigned. Qualifications - Thorough understanding of computer software and hardware, including desktop computers, laptops, network devices, and peripherals. - Excellent communication skills including active listening. - Excellent interpersonal and telephone skills. - Willingness to have telephone conversations monitored for quality assurance. - Service-oriented and able to resolve client grievances. - Ability to maintain professionalism and tact in stressful situations. - Proficient in Google Workspace, SQL, XML or related software. - Proficient computer skills with the ability to learn new software. - Excellent problem-solving skills and ability to troubleshoot. - Effective at managing multiple tasks in a fast-paced environment with excellent written and organizational skills. - Proven desire to expand knowledge and understanding of the banking industry. Requirements - At least two years of work-related experience with multiple software packages preferred. - Financial institution experience, especially in credit unions preferred or three years of customer service experience required if no financial institution experience. - Associates degree with related coursework preferred; high school diploma or equivalent required. Physical Requirements - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times.

Role Description The Client Support Manager leads a client-facing support team that serves credit unions, ensuring exceptional service delivery and robust technical execution. This role blends customer service leadership with fintech expertise, overseeing daily support operations, managing escalations, and championing continuous improvement across core, digital banking, and payments solutions. The ideal candidate possesses a deep understanding of credit unions' operational needs, excels in a SaaS environment, and is committed to driving measurable improvements in client satisfaction, product adoption, and service performance. Qualifications - Proven ability to lead and develop high-performing, service-oriented teams. - Proficient with support tools such as Jira, or similar platforms. - Proficient in Google Workspace or related software. - Strong troubleshooting ability in SaaS environments and complex technical workflows. - Excellent written and verbal communication skills, including the ability to translate technical issues for non-technical audiences. Requirements - Bachelor’s degree in Business, Information Technology, Finance, or a related field is preferred. - Over 5 years of customer support experience within fintech, SaaS, or financial services environments. - At least 2 years in a leadership or management capacity. - Three (3) or more years of experience supporting software solutions used by credit unions, banks, or other financial institutions. - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. Company Description