• Own a Portfolio of District Partners • Develop and execute strategic implementation plans aligned to district goals and capacity. • Monitor partnership health using data and qualitative insight to drive renewals and identify expansion opportunities. • Serve as a thought partner to district leaders—adapting strategy, removing barriers, and leveraging successes. • Design, select, and facilitate high-quality professional learning for adult learners. • Partner closely with Sales on renewals, expansions, and new business transitions.

• Deliver fast, accurate technical and operational support to operators, staff, and end-users. • Become a product expert and help troubleshoot real-time issues. • Ensure customers receive clear and confident guidance—especially during nights and weekends. • Provide immediate technical and operational support via phone and chat. • Share customer feedback to help improve product usability and performance. • Troubleshoot hardware, software, network, and mobile OS issues.

About the role Bloom Growth is seeking a Client Success Manager who can deliver impact at scale. In this role, you will help clients achieve their desired outcomes while providing an exceptional experience throughout their journey. Supporting a high-volume book of clients, your focus will be on scalable engagement strategies that drive software adoption, retention, expansion, and referrals. This position is ideal for someone who thrives in managing complexity, working efficiently across large client segments, and executing strategic initiatives independently to advance engagement, deliver measurable outcomes, and create long-term value. What you'll do - Engage proactively with clients to understand goals, challenges, and provide scalable solutions - Conduct regular account reviews to assess progress and identify opportunities for improvement - Independently design and optimize multi-client campaigns, automations, and office-hours - Mitigate risks and ensure successful outcomes through strategic communications and training - Increase software adoption and value realization by monitoring usage and recommending best practices - Identify and execute consultative upsell opportunities aligned with client needs - Generate client referrals by creating raving fans within our ideal customer profile (ICP) - Share insights, metrics, and client feedback with internal stakeholders Qualifications Required: - 2–3 years of relevant experience in a client success or account management role - Proven ability to independently own and execute client initiatives end-to-end - Experience managing multiple client accounts simultaneously - Strong proficiency with CRM systems, preferably HubSpot - Excellent written and verbal communication skills - Ability to thrive in a fully remote environment - Basic mathematical and reasoning abilities Preferred: - Experience in a software-as-a-service (SaaS) environment - Bilingual in Spanish Compensation The expected base salary range for this role is $50,000–$75,000 USD, depending on experience, skills, qualifications, and geographic location. In addition, this role is eligible for quarterly performance-based incentives. Bloom Growth™ follows an equitable, market-aligned compensation philosophy to ensure fairness and consistency across our fully remote team. Benefits - 100% remote work environment - Medical, dental, vision, and life insurance - 401(k) with employer match (immediate eligibility) - Unlimited PTO - Paid parental leave - Professional development opportunities - Company-paid holidays Hiring Process Our hiring process includes five steps designed to be transparent and respectful of your time: - Predictive Index assessment - Initial interview - Conversation with the hiring manager - Role-specific assessment - Leadership team interview Location Eligibility This role is open to candidates permanently residing in the United States, excluding California and New York. Bloom Growth™ adjusts compensation based on geographic market data to maintain internal equity. Application Window Applications will remain open until the position is filled. Priority consideration is given to candidates who apply within the first two weeks of posting. A Bit About Us We’re a fully remote team committed to openness, helpfulness, continual learning, and honest communication. These values shape how we work together and how we support the clients who use our business growth operating system. Equal Opportunity Bloom Growth™ is an equal opportunity employer committed to creating an inclusive and respectful workplace. All employment decisions are made without regard to protected characteristics in accordance with applicable laws. We participate in E-Verify and require all employees to complete the I-9 verification process upon hire.

• Pipeline Ownership & Accountability: Can do the math from bookings targets back through conversion rates to figure out exactly how many leads are needed per channel. • Campaign Execution at Speed: Gets campaigns from idea to live fast. • Data Fluency & Analytical Rigor: Builds own reports and dashboards. • Developer Audience Marketing: Understands that developers and engineering leaders don't respond to traditional B2B marketing. • Cross-Functional Partnership: Works well with sales, BDRs, content, PMM, and RevOps. • Marketing Technology Proficiency: Hands-on with HubSpot (or equivalent MAP), Salesforce, paid media platforms, and ABM/intent tools. • Experimentation Mindset: Constantly tests and iterates. • Project Management & Organization: Keeps multiple workstreams moving without letting things slip. • Resilience & Bias to Action: Moves fast in ambiguous environments. • Transparency & Communication: Tells people what's working and what isn't, straight up.