• Deliver fast, accurate technical and operational support to operators, staff, and end-users. • Become a product expert and help troubleshoot real-time issues. • Ensure customers receive clear and confident guidance—especially during nights and weekends. • Provide immediate technical and operational support via phone and chat. • Share customer feedback to help improve product usability and performance. • Troubleshoot hardware, software, network, and mobile OS issues.

About the role Bloom Growth is seeking a Client Success Manager who can deliver impact at scale. In this role, you will help clients achieve their desired outcomes while providing an exceptional experience throughout their journey. Supporting a high-volume book of clients, your focus will be on scalable engagement strategies that drive software adoption, retention, expansion, and referrals. This position is ideal for someone who thrives in managing complexity, working efficiently across large client segments, and executing strategic initiatives independently to advance engagement, deliver measurable outcomes, and create long-term value. What you'll do - Engage proactively with clients to understand goals, challenges, and provide scalable solutions - Conduct regular account reviews to assess progress and identify opportunities for improvement - Independently design and optimize multi-client campaigns, automations, and office-hours - Mitigate risks and ensure successful outcomes through strategic communications and training - Increase software adoption and value realization by monitoring usage and recommending best practices - Identify and execute consultative upsell opportunities aligned with client needs - Generate client referrals by creating raving fans within our ideal customer profile (ICP) - Share insights, metrics, and client feedback with internal stakeholders Qualifications Required: - 2–3 years of relevant experience in a client success or account management role - Proven ability to independently own and execute client initiatives end-to-end - Experience managing multiple client accounts simultaneously - Strong proficiency with CRM systems, preferably HubSpot - Excellent written and verbal communication skills - Ability to thrive in a fully remote environment - Basic mathematical and reasoning abilities Preferred: - Experience in a software-as-a-service (SaaS) environment - Bilingual in Spanish Compensation The expected base salary range for this role is $50,000–$75,000 USD, depending on experience, skills, qualifications, and geographic location. In addition, this role is eligible for quarterly performance-based incentives. Bloom Growth™ follows an equitable, market-aligned compensation philosophy to ensure fairness and consistency across our fully remote team. Benefits - 100% remote work environment - Medical, dental, vision, and life insurance - 401(k) with employer match (immediate eligibility) - Unlimited PTO - Paid parental leave - Professional development opportunities - Company-paid holidays Hiring Process Our hiring process includes five steps designed to be transparent and respectful of your time: - Predictive Index assessment - Initial interview - Conversation with the hiring manager - Role-specific assessment - Leadership team interview Location Eligibility This role is open to candidates permanently residing in the United States, excluding California and New York. Bloom Growth™ adjusts compensation based on geographic market data to maintain internal equity. Application Window Applications will remain open until the position is filled. Priority consideration is given to candidates who apply within the first two weeks of posting. A Bit About Us We’re a fully remote team committed to openness, helpfulness, continual learning, and honest communication. These values shape how we work together and how we support the clients who use our business growth operating system. Equal Opportunity Bloom Growth™ is an equal opportunity employer committed to creating an inclusive and respectful workplace. All employment decisions are made without regard to protected characteristics in accordance with applicable laws. We participate in E-Verify and require all employees to complete the I-9 verification process upon hire.

Base Salary Range: $90,000 - $100,000 Performance Bonus: 10% - 20% variable based on utilization rate, engagement metrics, and retention/renewals Reports to: Head of Customer Success & Support Sales Partner: Account Executive Team Company Stage: Early-stage Fintech SaaS (Seed stage, growing to Series A) Why This Role Matters Money-related stress doesn’t stop at home — it follows employees into the workplace, impacting focus, engagement, and well-being. Employers want to support their employees in meaningful ways, but most benefits fail to address the real financial challenges modern families face across households. SupportPay is pioneering a new category called Modern Family Finances, designed to reduce conflict, increase clarity, and strengthen family relationships. The Customer Success Manager plays a critical role in turning this promise into a lived reality for employees and measurable value for employers. You will have the opportunity to participate and add value in this new category creation while significantly impacting the quality of life for families globally. The Opportunity This is a highly visible, relationship-driven role at a pivotal stage of the company’s growth. As a Customer Success Manager, you will own post-sale implementation, employee adoption, and ongoing success for our customers, the employers. Your work will directly influence renewals, account expansion, and long-term partnerships. You will help HR leaders at all levels across the organization, including executive leadership, to see our platform not as a one-time benefit, but as an essential, evolving part of their financial wellness strategy – modern family financial wellness. Your Mission Your mission is to ensure that every customer realizes sustained, expanding value from our platform. That means driving strong employee adoption, deep engagement, high satisfaction, and retention through long-term renewals. You will proactively identify opportunities to expand relationships, grow usage, and deepen impact across each customer’s organization. What You Will Do Post-Sale Implementation & Rollout - Lead post-sale onboarding and implementation for our enterprise customers, the employers. - Partner with HR leaders to design thoughtful rollout strategies tailored to their workforce - Co-create campaigns and communications with Marketing to drive awareness and adoption - Ensure seamless, timely launches and ongoing optimization and engagement Employee Engagement & Adoption - Drive employee utilization and meaningful engagement with the platform - Encourage deeper usage, including bank account setup and executing payments through the platform - Identify adoption barriers and proactively address them through education and outreach Renewals & Expansion - Own customer health and success planning to support strong renewal outcomes - Identify expansion opportunities through increased adoption, additional employee populations, or expanded use cases - Partner with Sales on renewal and expansion conversations, providing insight and strategic context - Build long-term relationships that position us as a trusted, indispensable partner Measurement, Reporting & Insights - Own customer success KPIs, including utilization, engagement, and satisfaction (NPS) - Deliver monthly and quarterly reports to HR leaders, translating metrics into clear insights - Demonstrate ROI and impact to support renewals and expansions Cross-Functional Collaboration - Work closely with Sales, Marketing, Customer Support, and Product teams - Provide a continuous feedback loop on customer needs, pain points, and opportunities - Help shape product and go-to-market evolution based on real-world customer insight Required Experience and Skills · 3+ years of experience in Customer Success, Account Management, or post-sale ownership roles in B2B SaaS. · Demonstrated experience working directly with HR teams and benefits stakeholders. · Proven ability to drive employee adoption and utilization across diverse workforces. · Comfortable engaging and influencing stakeholders from Manager through VP and SVP levels. · Strong executive presence with the ability to connect product value to business outcomes. · Data-driven mindset with experience owning KPIs tied to retention and growth. · Experience using HubSpot or similar CRM platforms. Who You Are You are empathetic, proactive, and outcome-oriented. You take ownership of customer success and understand that adoption, satisfaction, and retention are built through trust and follow-through. You are comfortable working with senior HR leaders and equally focused on how individual employees experience significant benefits. You value structure, communication, and clarity, and you are energized by helping customers succeed. Who Should NOT Apply - Candidates who prefer transactional account management over long-term relationship building - Those uncomfortable influencing outcomes without direct authority - People who view renewals as someone else’s responsibility - Anyone not motivated by improving real outcomes for employees and families What Success Looks Like Success means high employee utilization, strong satisfaction scores, and customers who consistently renew and expand their partnership with us. HR leaders view us as an essential part of their benefits strategy, and employees rely on our platform to manage modern family finances with clarity and confidence. Why Join Us This is an opportunity to play a foundational role in shaping how customer success is delivered in a brand-new category. You’ll have real ownership, meaningful relationships, and the chance to make a tangible difference in the lives of employees and their families.

We are a product development team within an ERP cloud provider, building solutions that help businesses automate and optimize their operations—primarily in warehouse and production management, but not limited to those areas. We value practical problem-solving over blindly following specs—our ideal candidate is a strong .NET backend developer who understands how to design, scale, and independently implement solutions with a customer-first mindset. Responsibilities - Write clean, scalable, and testable code in .NET 9, with some legacy work in .NET Core and .NET Framework. - Build and maintain high-performance, cloud-native backend applications and microservices. - Design and implement resilient service communication patterns, including message queuing, event-driven architectures, and circuit breakers. - Architect scalable system designs that can handle growing business demands and complex integrations. - Work with both SQL and NoSQL databases, optimizing queries for performance and designing efficient data models. - Containerize applications using Docker and manage deployment pipelines. - Analyze and improve existing applications, ensuring scalability, reliability, and efficiency. - Collaborate with frontend teams to design robust APIs and service contracts. - Write comprehensive unit tests and follow best practices for software architecture and design. - Communicate effectively in English (written and spoken). - Work schedule: flexible 40h a week work schedule with at least 4 hours during our main operation hours (8am – 12pm pacific) Required Qualifications - Strong C# experience (preferably .NET 6+, with familiarity in .NET Core/.NET Framework). - Solid experience with SQL databases (query optimization, performance tuning, complex joins). SQL Server and SAP HANA are preferred, but any would do. - Hands-on experience with NoSQL databases (MongoDB, Redis, DynamoDB, or similar). - Docker experience for containerization and deployment. - Experience designing and implementing resilient service communication (REST APIs, message queues, event-driven patterns, retry mechanisms). - System design experience - ability to architect scalable, maintainable backend systems. - Ability to design software with testing in mind (unit testing, integration testing, best practices). - Preferred Qualifications (Nice to Have) - ERP system development experience, with SAP Business One (DI API, ServiceLayer) or Acumatica API being a huge plus. - WMS (Warehouse Management System) development experience. - AWS-first development and deployment experience (Lambda, ECS, EKS, SQS + SNS, etc.). - Frontend development experience - SAPUI5 is our preference, but any TypeScript framework (React, Vue, Angular) would give a quick start. - Experience with CI/CD pipelines and infrastructure as code (especially AWS CDK). - Microservices architecture and distributed systems experience. - Message broker experience (RabbitMQ, Apache Kafka, AWS SQS/SNS). This is a fully remote position, and we are hiring worldwide! If you're passionate about designing scalable, customer-focused backend solutions and have experience with enterprise systems, we'd love to hear from you! #LI-DNI