• Pipeline Ownership & Accountability: Can do the math from bookings targets back through conversion rates to figure out exactly how many leads are needed per channel. • Campaign Execution at Speed: Gets campaigns from idea to live fast. • Data Fluency & Analytical Rigor: Builds own reports and dashboards. • Developer Audience Marketing: Understands that developers and engineering leaders don't respond to traditional B2B marketing. • Cross-Functional Partnership: Works well with sales, BDRs, content, PMM, and RevOps. • Marketing Technology Proficiency: Hands-on with HubSpot (or equivalent MAP), Salesforce, paid media platforms, and ABM/intent tools. • Experimentation Mindset: Constantly tests and iterates. • Project Management & Organization: Keeps multiple workstreams moving without letting things slip. • Resilience & Bias to Action: Moves fast in ambiguous environments. • Transparency & Communication: Tells people what's working and what isn't, straight up.

Base Salary Range: $90,000 - $100,000 Performance Bonus: 10% - 20% variable based on utilization rate, engagement metrics, and retention/renewals Reports to: Head of Customer Success & Support Sales Partner: Account Executive Team Company Stage: Early-stage Fintech SaaS (Seed stage, growing to Series A) Why This Role Matters Money-related stress doesn’t stop at home — it follows employees into the workplace, impacting focus, engagement, and well-being. Employers want to support their employees in meaningful ways, but most benefits fail to address the real financial challenges modern families face across households. SupportPay is pioneering a new category called Modern Family Finances, designed to reduce conflict, increase clarity, and strengthen family relationships. The Customer Success Manager plays a critical role in turning this promise into a lived reality for employees and measurable value for employers. You will have the opportunity to participate and add value in this new category creation while significantly impacting the quality of life for families globally. The Opportunity This is a highly visible, relationship-driven role at a pivotal stage of the company’s growth. As a Customer Success Manager, you will own post-sale implementation, employee adoption, and ongoing success for our customers, the employers. Your work will directly influence renewals, account expansion, and long-term partnerships. You will help HR leaders at all levels across the organization, including executive leadership, to see our platform not as a one-time benefit, but as an essential, evolving part of their financial wellness strategy – modern family financial wellness. Your Mission Your mission is to ensure that every customer realizes sustained, expanding value from our platform. That means driving strong employee adoption, deep engagement, high satisfaction, and retention through long-term renewals. You will proactively identify opportunities to expand relationships, grow usage, and deepen impact across each customer’s organization. What You Will Do Post-Sale Implementation & Rollout - Lead post-sale onboarding and implementation for our enterprise customers, the employers. - Partner with HR leaders to design thoughtful rollout strategies tailored to their workforce - Co-create campaigns and communications with Marketing to drive awareness and adoption - Ensure seamless, timely launches and ongoing optimization and engagement Employee Engagement & Adoption - Drive employee utilization and meaningful engagement with the platform - Encourage deeper usage, including bank account setup and executing payments through the platform - Identify adoption barriers and proactively address them through education and outreach Renewals & Expansion - Own customer health and success planning to support strong renewal outcomes - Identify expansion opportunities through increased adoption, additional employee populations, or expanded use cases - Partner with Sales on renewal and expansion conversations, providing insight and strategic context - Build long-term relationships that position us as a trusted, indispensable partner Measurement, Reporting & Insights - Own customer success KPIs, including utilization, engagement, and satisfaction (NPS) - Deliver monthly and quarterly reports to HR leaders, translating metrics into clear insights - Demonstrate ROI and impact to support renewals and expansions Cross-Functional Collaboration - Work closely with Sales, Marketing, Customer Support, and Product teams - Provide a continuous feedback loop on customer needs, pain points, and opportunities - Help shape product and go-to-market evolution based on real-world customer insight Required Experience and Skills · 3+ years of experience in Customer Success, Account Management, or post-sale ownership roles in B2B SaaS. · Demonstrated experience working directly with HR teams and benefits stakeholders. · Proven ability to drive employee adoption and utilization across diverse workforces. · Comfortable engaging and influencing stakeholders from Manager through VP and SVP levels. · Strong executive presence with the ability to connect product value to business outcomes. · Data-driven mindset with experience owning KPIs tied to retention and growth. · Experience using HubSpot or similar CRM platforms. Who You Are You are empathetic, proactive, and outcome-oriented. You take ownership of customer success and understand that adoption, satisfaction, and retention are built through trust and follow-through. You are comfortable working with senior HR leaders and equally focused on how individual employees experience significant benefits. You value structure, communication, and clarity, and you are energized by helping customers succeed. Who Should NOT Apply - Candidates who prefer transactional account management over long-term relationship building - Those uncomfortable influencing outcomes without direct authority - People who view renewals as someone else’s responsibility - Anyone not motivated by improving real outcomes for employees and families What Success Looks Like Success means high employee utilization, strong satisfaction scores, and customers who consistently renew and expand their partnership with us. HR leaders view us as an essential part of their benefits strategy, and employees rely on our platform to manage modern family finances with clarity and confidence. Why Join Us This is an opportunity to play a foundational role in shaping how customer success is delivered in a brand-new category. You’ll have real ownership, meaningful relationships, and the chance to make a tangible difference in the lives of employees and their families.

We are a product development team within an ERP cloud provider, building solutions that help businesses automate and optimize their operations—primarily in warehouse and production management, but not limited to those areas. We value practical problem-solving over blindly following specs—our ideal candidate is a strong .NET backend developer who understands how to design, scale, and independently implement solutions with a customer-first mindset. Responsibilities - Write clean, scalable, and testable code in .NET 9, with some legacy work in .NET Core and .NET Framework. - Build and maintain high-performance, cloud-native backend applications and microservices. - Design and implement resilient service communication patterns, including message queuing, event-driven architectures, and circuit breakers. - Architect scalable system designs that can handle growing business demands and complex integrations. - Work with both SQL and NoSQL databases, optimizing queries for performance and designing efficient data models. - Containerize applications using Docker and manage deployment pipelines. - Analyze and improve existing applications, ensuring scalability, reliability, and efficiency. - Collaborate with frontend teams to design robust APIs and service contracts. - Write comprehensive unit tests and follow best practices for software architecture and design. - Communicate effectively in English (written and spoken). - Work schedule: flexible 40h a week work schedule with at least 4 hours during our main operation hours (8am – 12pm pacific) Required Qualifications - Strong C# experience (preferably .NET 6+, with familiarity in .NET Core/.NET Framework). - Solid experience with SQL databases (query optimization, performance tuning, complex joins). SQL Server and SAP HANA are preferred, but any would do. - Hands-on experience with NoSQL databases (MongoDB, Redis, DynamoDB, or similar). - Docker experience for containerization and deployment. - Experience designing and implementing resilient service communication (REST APIs, message queues, event-driven patterns, retry mechanisms). - System design experience - ability to architect scalable, maintainable backend systems. - Ability to design software with testing in mind (unit testing, integration testing, best practices). - Preferred Qualifications (Nice to Have) - ERP system development experience, with SAP Business One (DI API, ServiceLayer) or Acumatica API being a huge plus. - WMS (Warehouse Management System) development experience. - AWS-first development and deployment experience (Lambda, ECS, EKS, SQS + SNS, etc.). - Frontend development experience - SAPUI5 is our preference, but any TypeScript framework (React, Vue, Angular) would give a quick start. - Experience with CI/CD pipelines and infrastructure as code (especially AWS CDK). - Microservices architecture and distributed systems experience. - Message broker experience (RabbitMQ, Apache Kafka, AWS SQS/SNS). This is a fully remote position, and we are hiring worldwide! If you're passionate about designing scalable, customer-focused backend solutions and have experience with enterprise systems, we'd love to hear from you! #LI-DNI

Role Overview We are seeking a Thought Leader Liaison to join Tenpoint Therapeutics to be a trusted medical marketing strategic partner to influential optometrists and ophthalmologists in supporting education, insight generation, speaker development and peer to peer engagement. This is an external facing role responsible for identifying, developing, and sustaining strategic relationships with thought leaders, including Presbyopia and emerging refractive therapies. You will play a critical role in shaping the Presbyopia ecosystem during market development and early commercialization, informing strategy across medical, marketing, and commercial teams. This position covers the Northeast, including the Mid-Atlantic region. Willingness to travel up to 60%-70%. Key Responsibilities Thought Leader Engagement & Development - Identify, segment, and prioritize national, regional, and emerging thought leaders across OD and MD communities relevant to presbyopia - Build long-term, trust-based relationships with high-influence clinicians, positioning the company as a credible scientific partner. - Develop tailored engagement plans aligned to each thought leader’s influence, interests, and developmental stage. - Serve as a consistent external presence for the company at congresses, advisory boards, speaker trainings, competitive intelligence and educational programs. Speaker & Faculty Development - Support the recruitment, training, and ongoing development of speaker bureau members. - Coach speakers on effective scientific storytelling, data interpretation, and audience-specific messaging (within approved content). - Senior Director to partner with Medical Affairs and Marketing to align faculty capabilities with educational needs across disease state, mechanism of action, and clinical integration. Scientific Exchange & Insights - Facilitate high-quality scientific discussions around clinical data, unmet needs, patient selection, and real-world adoption considerations. - Gather and synthesize actionable insights from thought leaders to inform strategy, education, and future evidence generation. - Provide feedback to internal stakeholders on emerging trends, objections, and opportunities within the refractive correction landscape. Cross-Functional Collaboration - Work closely with Medical Affairs, Marketing, Sales Leadership, and Training to ensure aligned, compliant execution. - Contribute to advisory board planning, insight reports, and post-engagement readouts. - Support congress strategy through faculty engagement, competitive intelligence, and on-site leadership presence. Experience - Bachelor’s degree required - Advanced degree (OD, MD, PharmD, PhD, MBA) a plus but not mandatory - 8–12+ years of experience in Thought Leader development within pharmaceutical, biotech, or medical device environments, with significant external HCP engagement relevant to presbyopia. - Prior experience in Medical Affairs, KOL Management, Thought Leader Engagement, Training, or Strategic Marketing strongly preferred - Background in ophthalmology, optometry, refractive correction, or adjacent vision-care markets highly desirable. - Proven ability to build and manage senior-level relationships with influential clinicians and academic leaders. - Strong scientific and clinical fluency, enabling confident engagement with top-tier thought leaders and the ability to translate complex data into clear, credible dialogue. - Demonstrated enterprise-level business acumen, with the ability to connect insights to broader business, educational, and market-shaping objectives. - Strategic, adaptable mindset with comfort operating in ambiguous, evolving, and pre-launch/early-launch environments. - High emotional intelligence, discretion, and credibility in sensitive scientific and peer-to-peer discussions. Physical Requirements & Reasonable Accommodation This role is primarily a desk-based job requiring the ability to operate a computer and communicate effectively in a remote work environment. The employee may be required to sit for extended periods, engage in video or phone meetings, and use standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. If you need assistance and/or a reasonable accommodation during the interview process, please let our recruiting team know.    Equal Opportunity Employer We are an Equal Opportunity Employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. Salary and Benefits Information We know our people are the driving force behind the success of our mission and vision. That’s why we offer a competitive benefit package to attract the very best talent to our team and to take care of our employees and their families.​​​​​​​ Below is a snapshot of our U.S. benefits package for full-time employees. - Generous medical, dental, and vision health insurance plans - Flexible spending accounts for health and dependent care - Short-term, long-term, and life/AD&D insurance - Employee Assistance Program - 20 paid vacation days, 12 paid holidays, and 12 sick days - 401(k) Retirement Plan with 100% company match up to 4% and immediate vesting - Hybrid work options - Wellness Resources - Stock Options For more information, visit www.tenpointherapeutics.com and follow us on LinkedIn, X, and Instagram.