Position Title: Cardiac Device Specialist I Department: Clinical Services FLSA Type: Exempt Reports To: Clinical Supervisor Supervision Exercised: None Supervision Received: Clinical Supervisor or designee, quarterly Primary Location: Contiguous United States (remote) About the Role As a Cardiac Device Specialist at PaceMate, you'll join a team of experienced professionals dedicated to improving outcomes for patients with cardiac implantable electronic devices (CIEDs). Working remotely, you'll use your expertise in cardiac electrophysiology and device management to analyze remote transmission data and diagnostics, interpret complex arrhythmias, and provide the accurate clinical documentation that providers rely on to guide patient care. This role requires deep technical knowledge—you'll assess device function across multiple manufacturers, recognize abnormalities and arrhythmias, and recommend strategies to address issues. If you're passionate about applying your CIED expertise in a patient-centered environment that values compassion, integrity, and excellence, we'd like to hear from you. What You'll Do · Remotely monitor patients with CIEDs using PaceMate's proprietary software · Analyze and interpret ECG/EGM data and device diagnostics, identifying abnormal device function and complex arrhythmias · Document findings accurately and professionally, communicating with providers as needed according to PaceMate's best practice standards · Work independently to manage your daily workflow while collaborating closely with teammates and clinical leadership to ensure efficient, accurate, and timely interpretations · Maintain strict confidentiality and adhere to all HIPAA and PHI protocols · Contribute to our patient-centered care philosophy—at PaceMate, every teammate is a caregiver whose role is to meet the needs of the patient Required Qualifications · Minimum two years of recent cardiac device management experience, OR successful completion of a formal cardiac rhythm management program · Hands-on experience interrogating and interpreting device diagnostics for at least three of the four major manufacturers: Medtronic, Abbott, Boston Scientific, and Biotronik · Proficiency in ECG/EGM interpretation, including complex arrhythmia recognition · Moderate to advanced technical skills · Dedicated home workspace free from distractions, with reliable internet connectivity and the ability to work independently while engaging actively with your team throughout the day · Ability to pass PaceMate's candidate technical assessment during the interview process Preferred Qualifications · Bachelor's or associate degree in a related field (nursing, cardiovascular technology, biomedical engineering, or similar) · IBHRE Certification (CCDS, CEPS, CDRMS) strongly preferred; CCT or CRAT a plus · Industry experience with cardiac rhythm management · Proficiency with collaboration tools including Microsoft Office Suite, Teams, and Slack Why PaceMate PaceMate is a vendor-neutral remote monitoring platform that combines automated software with expert clinical services to transform CIED data into actionable information for healthcare providers. Our team provides customized alert triage around the clock, helping clinics improve patient outcomes while reducing administrative burden. What sets us apart is our people. We've built an award-winning culture grounded in compassion, integrity, and excellence. When you join PaceMate, you become part of a team that genuinely cares—about our patients, our partners, and each other. Benefits Full-time employees receive a comprehensive benefits package including health, dental, and vision insurance; HSA and FSA options; short- and long-term disability; AD&D coverage; 401(k) retirement savings; paid time off; and additional voluntary benefits including legal insurance, critical illness, hospital indemnity, and accident coverage. We also offer an employee assistance program, financial wellness resources, and discount programs. Physical Requirements: While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees. Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry. About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.

• Perform advanced troubleshooting and repair on customer equipment • Perform installation, validation and maintenance on assigned equipment • Lead, instruct and assist less experienced Field Engineers and provide coaching and feedback to team members • Technical expert for escalations and FMI's for one or more modalities • Lead communications with customers and serve as escalation point for customer related concerns, including installations • Own customer issues from dispatch or identification of issue to resolution • Proactively engage with other team members to ensure appropriate solution for the customer • Co-lead regular team or modality meetings as required • Assist Area Service Leader in creating growth and/or deployment strategies • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues • May include application training of clinical or scientific staff on designated equipment

• Medizinische und technische Betreuung des Elektrophysiologie-Produktportfolios mit dem Schwerpunkt 3D-Mapping, Katheter, Schleusen, etc. zur Behandlung von Herzrhythmusstörungen • Durchführung von Produktschulungen im Krankenhaus sowie Beratung, Begleitung und Unterstützung zu Indikation, Patienten- und Produktauswahl während dem Eingriff vor Ort • Zuständig für die Steigerung des Einsatzes von Abbott Produkten während einer Prozedur • Vorstellung von Neuprodukten von Abbott und Aufzeigen von damit einhergehenden Anwendungsmöglichkeiten • Initiierung von Kundentrainings und -schulungen zur Förderung des optimalen Nutzens des EnSite-Systems bei den Kunden oder in den entsprechenden Trainingszentren in Absprache mit der Trainingsabteilung • Initiierung von Studien gemeinsam mit Kunden und in Abstimmung mit der Studienabteilung • Durchführung von Troubleshooting am System, ggf. mit Unterstützung des Technikers bzw. des Supports von entsprechenden Spezialisten innerhalb des Unternehmens.

• Provide on-site safety support at client facilities for extended durations (2 weeks up to 12 months) • Conduct daily EHS walkthroughs, inspections, and hazard identification activities • Support clients in implementing EHS procedures, safe work practices, and regulatory compliance • Assist with site orientations, toolbox talks, and safety training delivery • Monitor contractor and workforce compliance with site safety rules and procedures • Support incident investigations and help identify corrective/preventive actions • Prepare clear, timely field reports summarizing observations and recommendations