• Own all daily and weekly publishing operations across Playmaker’s content network. • Lead and manage a team of two Publishing Coordinators, providing guidance, prioritization, and support. • Ensure accurate and consistent execution of titles, thumbnails, posting schedules, and platform best practices. • Partner closely with Account Management to guarantee clean and accurate sponsorship integrations. • Act as the internal expert across YouTube, social media, and audio platforms, proactively testing and optimizing new strategies. • Collaborate with Production to ensure smooth handoffs from edit to publish, while maintaining quality and timelines. • Support QA processes by reviewing final exports and published content for accuracy. • Monitor performance and contribute to platform reports, recaps, and optimization insights. • Support experiments such as A/B testing titles and thumbnails, new formats, and discoverability tactics.

• Lead/manage mid to large deployments and resolve complex issues • Support executive level expectations by providing internal suggestions to management • Ensure projects are properly planned and staffed • Track issues and risks, communicate status, and escalate concerns • Provide guidance and mentoring to Consultants • Work with client project manager to identify/resolve issues • Ensure project is delivered within budget outlined in the SOW • Assist in the transition of the customer from professional services to product support • Participate in the sales cycle when requested

• Own country-level revenue targets, growth plans, and forecast accuracy across: Service Provider / Cloud / MSP business, Corporate / Enterprise / Mid-Market business • Define and execute the India go-to-market strategy, aligned with APAC and global priorities • Build and scale a high-performing partner ecosystem, including MSPs, resellers, distributors, SI partners, and strategic alliances • Drive partner-led growth, including cloud adoption, marketplace strategies, and co-selling motions • Maintain strong executive relationships with top-tier partners and distributors • Act as the primary spokesperson and executive representative in India • Build strong relationships with CXOs, CISOs, MSP owners, cloud providers, and ecosystem influencers • Work closely with other teams including Marketing, Service provider recruitment and onboarding, partner success to drive the overall Sales strategy in the region

• Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing. • Collaborate with your partners in the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities. • Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships. • Negotiate contract terms and pricing with customers, ensuring on-time renewals. • Work closely with Sales to hand off leads for upsell and cross-sell opportunities. • Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue. • Forecast renewal revenue and provide regular updates to management. • Develop and execute renewal strategies to achieve or exceed renewal targets. • Continuously improve the renewal process and contribute to best practices. • Stay up-to-date on Redwood Software's products and services, as well as industry trends.