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Advantage 360 logo
Advantage 360

Powering Telecoms. Simplifying Success.

Product Support Specialist

Customer SupportCustomer SupportOtherRemoteTeam 11-50Since 1984Company SiteLinkedIn

Location

United States + 1 moreAll locations: United States | Canada

Posted

107 days ago

Salary

0

No structured requirement data.

Job Description

Product Support Specialist

Advantage 360

Since 1984, Advantage 360 has been a global leader in delivering innovative billing, customer care, and point-of-sale (POS) software. With nearly 200 customers worldwide, our solutions are built on decades of experience and a commitment to technological excellence and customer satisfaction. We’re looking for a Product Support Specialist who is passionate about technology and eager to grow in a customer-facing role. This is a great opportunity for a recent graduate to gain hands-on experience in software support while working with a collaborative and experienced team. Responsibilities: - Provide support to customers using our software products - Troubleshoot and analyze technical issues with guidance from senior team members - Communicate clearly and professionally with customers and internal teams - Ensure customer satisfaction by resolving issues efficiently - Learn and grow within a dynamic, remote-first environment What we’re looking for: - A strong interest in technology and customer service - Good problem-solving and analytical thinking skills - Excellent written and verbal communication - Ability to work independently and manage time effectively - Willingness to collaborate across different time zones - A degree in Computer Science, IT, or a related field is a plus - Any internship or project experience in software or tech support is a bonus Why join us? - Work remotely with a flexible schedule - Be part of a supportive team that values learning and growth - Gain exposure to real-world software systems and customer interactions - Make a meaningful impact by helping customers succeed

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Customer Support107 days ago

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United States
Job Closed
Enviro Resource Management logo

Customer Support Executive (Remote)

Enviro Resource Management

At Enviro Resource Management, we understand that farming is more than a business—it’s a legacy. We were founded on a simple realization: while farmers are the best stewards of the land, the increasing complexity of modern agriculture requires a new level of resource precision.

Customer Support107 days ago
OtherRemoteTeam 5,001-10,000

At Enviro Resource Management, we believe that sustainable farming is the backbone of a healthy planet. We are dedicated to supporting the agricultural community by providing free, expert consultancy services to farmers. Our mission is to bridge the gap between complex environmental regulations and practical, on-the-ground farming solutions, helping producers thrive while protecting our natural resources. Tasks Omnichannel Support: Respond to inquiries via phone, email, and live chat with professionalism and a "farmer-first" attitude. Consultancy Coordination: Qualify incoming requests from farmers and schedule them with our specialist consultants. Relationship Management: Build long-term rapport with agricultural clients, following up to ensure their environmental goals are being met. Resource Education: Guide users through our free tools and documentation to help them implement sustainable practices. Feedback Loop: Collect and summarize farmer feedback to help our consultancy team improve their service delivery. Data Integrity: Maintain accurate records of all interactions in our CRM. Requirements Experience: 1+ years in customer support or client relations; however, entry-level candidates are also encouraged to apply. Communication: Exceptional verbal and written English skills. You can explain complex ideas in a simple, neighborly way. Industry Interest: A genuine interest in agriculture, environmental science, or sustainability. Experience working with rural communities is a huge plus. Tech Savvy: Proficiency with CRM tools (like HubSpot or Salesforce), Slack, and scheduling software (like Calendly). Reliability: As a remote role, you must be self-motivated with a quiet home office setup and high-speed internet. Benefits Mission-Driven Work: Feel good knowing your daily tasks directly contribute to a more sustainable food system. 100% Remote: Work from anywhere in the US. Collaborative Culture: Join a team that values your input and is passionate about environmental impact.

United States
$40K - $55K / year
OtherRemoteTeam 10,001+Since 1890H1B No Sponsor

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United States
Job Closed

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United States
Job Closed