This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position's territory will cover Murphy Tractors locations, including Kansas, Missouri, Nebraska, Iowa and Ohio. As a Territory Customer Support Manager for John Deere Construction & Forestry located in Kansas City, Missouri or Wichita, Kansas you will: - Drive customer experience by triaging product issues with factories and ensuring dealers performance with problem resolution / at risk processes - Support parts & service sales - Drive dealer readiness for new product launches - Build dealer capabilities focused on Centralized & Connected support solutions using data, digital tools, and proactive processes VISA Sponsorship is NOT available for this position. Qualifications - Ability and willingness to travel domestically, up to 75% - 2 or more years customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service - 2 or more years factory experience with design, engineering, and manufacturing, or marketing and sales with focused product-specific knowledge and dealer/customer interaction - Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint) Requirements - 2 or more years of experience with regular customer contact, knowledge of dealer/distribution network processes, and broad product knowledge - 2 or more years of experience with Negotiation and Conflict Resolution processes - 2 or more years practical experience with John Deere machinery and equipment Education - Bachelors degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent discipline Benefits - Flexible work arrangements - Highly competitive base pay and performance bonuses - Savings & Retirement benefits (401K and Defined Contribution) - Healthcare benefits with a generous company contribution in the Health Savings Account - Adoption assistance - Employee Assistance Programs - Tuition assistance - Fitness subsidies and on-site gyms at specific Deere locations - Charitable contribution match - Employee Purchase Plan & numerous discount programs for personal use Salary: $93,324.00 - $139,980.00 + Benefits Must be 18 years of age or older to apply.

• Deliver technical and commercial support to existing water and wastewater utility accounts. • Troubleshoot our hardware and software products to support customers both remotely and in person. • Rapidly develop the necessary skills through company-provided training to support customer needs. • Understand how each customer uses our products and seek to identify additional solutions. • Assist the commercial team with business cases, proposals, presentations, and other activities essential for maintaining and growing accounts. • Work in compliance with all health and safety and environmental legislation and company policies.

• Provide empathetic, personalized support to patients and providers, ensuring each interaction leaves individuals feeling heard, informed, and valued. • Verify insurance, investigate benefits coverage, estimate out-of-pocket costs, and discuss patient payment options. • Troubleshoot product, service, and enrollment issues with sensitivity and urgency. • Act as the liaison between patients and iRhythm, ensuring requests are completed accurately and in compliance with regulatory standards. • Deliver accurate, timely support to patients and providers throughout the device wear process and beyond, resolving inquiries efficiently and ensuring all service requests are handled to compliance and quality standards. • Make outbound calls to patients to explain coverage, responsibilities, or payment options. • Respond to inquiries, manage tickets/emails, and provide timely updates to patients, providers, and internal teams. • Document all interactions and coverage details in Salesforce with accuracy. • Maintain updated and complete patient and insurance records. • Participate in meetings and training in a virtual/on-camera environment. • Ensure compliance with FDA regulations and HIPAA privacy requirements. • Consistently meet productivity, quality, and service-level metrics. • Provide support to other teams during peak periods and participate in cross-training to enhance skills and knowledge.

• Source high call volume environment (75 calls per day) • Research and communicate complex information in a clear/concise manner • Navigate and work in multiple systems/websites simultaneously • Process credit card payments over the phone adhering to PCI compliance protocol • Document telephone conversations clearly and accurately • Maintain records in billing, including the review of accounts, payment collections and case notes • Maintain patient confidentiality and adhere to HIPAA guidelines/regulations