City/State Virginia Beach, VA Work Shift First (Days) Overview: Sentara Health is currently seeking a full-time remote Customer Service Representative. Position Status: Full-time, Day Shift Position Location: This is a remote position however, candidates must reside in Virginia Beach and its surroundings. You must be able to travel on-site if you have connectivity issues. Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PM The Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Education - High school diploma or equivalent Required Experience - Two years of customer service experience required - Previous data entry experience required - Prior scheduling experience required - Experience in a high-volume call center preferred . Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Dripify is looking for a Head of Customer Support to lead and grow our multinational support team and deliver an exceptional customer experience that users genuinely love, 24/7. - Manage support teams across several countries - Build efficient processes and introduce high standards of service quality - Ensure the team is trained, motivated, and set up for success - Collaborate closely with Product, Sales, and other departments - Structure a support organization effectively - Set up clear cross-department processes - Continuously improve support SLAs and key performance metrics like CSAT, FRT, and resolution time - Build and lead a high-performing, motivated remote team - Create a positive, accountable, service-driven culture Qualifications - 5+ years of experience managing international Customer Support teams in a high-volume, fast-paced environment - 2+ years in Customer Support leadership roles within B2B SaaS - Proven experience hiring, onboarding, mentoring, and developing customer support team members - Demonstrated ability to design, document, and implement scalable support processes - Experience building or improving support knowledge bases, internal documentation, and training systems - Experience managing escalations, including technical issues and urgent customer situations - Strong understanding of Intercom or similar support platforms - Solid experience with HubSpot CRM or similar - Experience working with AI chatbots, automations, and AI-assisted support flows - Proven track record of building and optimizing cross-team processes - Experience of successfully building and maintaining a positive team culture - Strong written and spoken English - High ownership, proactive mindset, and ability to make decisions under uncertainty Responsibilities - Lead and manage a multinational customer support team - Develop the long-term vision, SLAs, and OKRs for the Support department - Own, monitor, and report on all critical Support KPIs - Lead the hiring, onboarding, mentoring, and professional development of support agents - Oversee onboarding programs for new support agents - Design, roll out, and manage a robust QA framework - Own the continuous education of the support team - Proactively identify and lead initiatives that improve support workflows - Lead the strategy for optimizing the AI chatbot and knowledge base - Own and optimize the support tech stack - Act as the operational bridge between Support and other teams - Partner with Product and Engineering teams to prioritize improvements - Collaborate with Sales and Success teams for high-value customers - Create and execute clear internal and external communication protocols Work conditions - 100% remote position, providing flexibility and work-life balance - Competitive salary reflecting your skills and expertise - 24 days of paid vacation per year - 10 days of paid sick leave - Educational opportunities - Compensation budget for medical and hobby/sport expenses - Generous budget for birthdays and anniversaries - Online and offline team events - A collaborative and innovative work environment Hiring process - ✅ Intro call with HR Generalist (45-60min) - ✅ Test assignment - ✅ Interview with Head of Product & Operations and CEO - ✅ Reference check - ✅ Offer

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position's territory will cover Murphy Tractors locations, including Kansas, Missouri, Nebraska, Iowa and Ohio. As a Territory Customer Support Manager for John Deere Construction & Forestry located in Kansas City, Missouri or Wichita, Kansas you will: - Drive customer experience by triaging product issues with factories and ensuring dealers performance with problem resolution / at risk processes - Support parts & service sales - Drive dealer readiness for new product launches - Build dealer capabilities focused on Centralized & Connected support solutions using data, digital tools, and proactive processes VISA Sponsorship is NOT available for this position. Qualifications - Ability and willingness to travel domestically, up to 75% - 2 or more years customer support and/or marketing and sales experience with customer interaction regarding products, parts, and/or service - 2 or more years factory experience with design, engineering, and manufacturing, or marketing and sales with focused product-specific knowledge and dealer/customer interaction - Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint) Requirements - 2 or more years of experience with regular customer contact, knowledge of dealer/distribution network processes, and broad product knowledge - 2 or more years of experience with Negotiation and Conflict Resolution processes - 2 or more years practical experience with John Deere machinery and equipment Education - Bachelors degree in Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent discipline Benefits - Flexible work arrangements - Highly competitive base pay and performance bonuses - Savings & Retirement benefits (401K and Defined Contribution) - Healthcare benefits with a generous company contribution in the Health Savings Account - Adoption assistance - Employee Assistance Programs - Tuition assistance - Fitness subsidies and on-site gyms at specific Deere locations - Charitable contribution match - Employee Purchase Plan & numerous discount programs for personal use Salary: $93,324.00 - $139,980.00 + Benefits Must be 18 years of age or older to apply.

• Deliver technical and commercial support to existing water and wastewater utility accounts. • Troubleshoot our hardware and software products to support customers both remotely and in person. • Rapidly develop the necessary skills through company-provided training to support customer needs. • Understand how each customer uses our products and seek to identify additional solutions. • Assist the commercial team with business cases, proposals, presentations, and other activities essential for maintaining and growing accounts. • Work in compliance with all health and safety and environmental legislation and company policies.