Advantage 360

• Build and nurture strong relationships with client’s procurement teams and technical decision-makers to support software enhancements in existing accounts through regular communication, understanding their needs, and ensuring high levels of satisfaction • Schedule, lead, collaborate and document client meetings, capturing action items, decisions, and feedback to keep projects aligned • Work with Professional Services and Managed Services teams, acting as a key liaison between operational teams and decision-makers to support and drive customer upsell use cases (billing, charging, mediation, CRM, product catalogue, etc.) • Proactively follow up on client requests, track progress, and assist the development team in prioritizing tasks based on client priorities and deadlines • Monitor project timelines, keep the team on track by assigning tasks, resolving bottlenecks, and escalating issues as needed • Maintain accurate project records, generate status reports for clients and internal stakeholders, and use project management tools to track milestones • Handle routine client-facing duties to free up executive time, including initial client onboarding and basic issue resolution • Identify opportunities to streamline processes and contribute to team efficiency in a remote setting • Drive quarterly business reviews by working closely with operations to present performance metrics, project progress, and roadmap priorities aligned to customer strategy • Drive RFP/RFI responses and proposals while leading pricing discussions and contract negotiations to close and expand customer engagements • Partner with the Professional Services team to identify and develop business cases for software upgrades, new projects and paid service engagements

Since 1984, Advantage 360 has been a global leader in delivering innovative billing, customer care, and point-of-sale (POS) software. With nearly 200 customers worldwide, our solutions are built on decades of experience and a commitment to technological excellence and customer satisfaction. We’re looking for a Product Support Specialist who is passionate about technology and eager to grow in a customer-facing role. This is a great opportunity for a recent graduate to gain hands-on experience in software support while working with a collaborative and experienced team. Responsibilities: - Provide support to customers using our software products - Troubleshoot and analyze technical issues with guidance from senior team members - Communicate clearly and professionally with customers and internal teams - Ensure customer satisfaction by resolving issues efficiently - Learn and grow within a dynamic, remote-first environment What we’re looking for: - A strong interest in technology and customer service - Good problem-solving and analytical thinking skills - Excellent written and verbal communication - Ability to work independently and manage time effectively - Willingness to collaborate across different time zones - A degree in Computer Science, IT, or a related field is a plus - Any internship or project experience in software or tech support is a bonus Why join us? - Work remotely with a flexible schedule - Be part of a supportive team that values learning and growth - Gain exposure to real-world software systems and customer interactions - Make a meaningful impact by helping customers succeed

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing support to customers using our software products. - Troubleshoot and analyze technical issues with guidance from senior team members - Communicate clearly and professionally with customers and internal teams - Ensure customer satisfaction by resolving issues efficiently - Learn and grow within a dynamic, remote-first environment Qualifications - A strong interest in technology and customer service - Good problem-solving and analytical thinking skills - Excellent written and verbal communication - Ability to work independently and manage time effectively - Willingness to collaborate across different time zones - A degree in Computer Science, IT, or a related field is a plus - Any internship or project experience in software or tech support is a bonus Benefits - Work remotely with a flexible schedule - Be part of a supportive team that values learning and growth - Gain exposure to real-world software systems and customer interactions - Make a meaningful impact by helping customers succeed Company Description Since 1984, Advantage 360 has been a global leader in delivering innovative billing, customer care, and point-of-sale (POS) software. - Nearly 200 customers worldwide - Built on decades of experience - Commitment to technological excellence and customer satisfaction