Job Closed
This listing is no longer active.
Natively integrated, highly efficient cyber protection.
Partner Success Manager
Location
United States + 1 moreAll locations: United States | Russia
Posted
103 days ago
Salary
0
No structured requirement data.
Job Description
Partner Success Manager
Acronis
Acronis is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, we’ve built the industry’s only all-in-one cyber protection platform. We are looking for a Partner Success Manager to join our mission of protecting the digital world. As the Partner Success Manager, you will leverage your experience in Account Management with a strong focus on Data Protection and Cyber Security. You will manage a portfolio of service providers using Acronis Cyber Protect Cloud in NAM. Your primary objectives will include driving Annual Recurrent Revenue growth through strategic account planning, fostering adoption of new services, ensuring partner retention, and delivering a best-in-class partner experience that distinguishes Acronis in the market. WHAT YOU'LL DO - Conduct territory analysis and planning for dedicated geographies to identify top potential partners, develop relationship with key decision makers on partner side and maintain a regularity/frequency of contact with every partner depending on priority - Align with Acronis Cloud Distributors for joint activities for channel enablement and drive quarter over quarter cloud revenue growth working through assigned partners - Train new and existing partners with existing and new products, support new partners on daily basis on business and technology development, and guide them through onboarding and enablement stage equipping with all needed knowledge, resources and tools - Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness - Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner - Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle - Drive successful upsell/cross sell initiatives with partner to increase new services attach rate - Engage and orchestrate all needed internal resources to help dedicated partners’ growth, including Presales and Technical support teams - Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out - Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed - Key KPIs: Total Revenue from signed partners, churn rate (% of partners leaving the program), number of Acronis services sold through the partner WHAT YOU BRING - 5+ years of sales and marketing experience in the software industry (Channel Sales, Partner Account Manager, Channel development position within a software vendor) - Fluent English, both written and verbal - Proven experience in a cyber security company demonstrating a strong understanding of industry practices and protocols is required - In-depth channel and field sales experience with an understanding of the cloud market business model - Strong presentation, communication, and planning skills - Strong internal customer focus with desire to learn all aspects of the business - High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy - Strong written and verbal communication and interpersonal skills - Outstanding organizational, problem solving, and multi-tasking skills - Collaborative, team-player with a commitment to succeed and never give up attitude - Self-motivated, proactive, and able to work with minimal supervision WHO WE ARE A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. OUR INTERVIEW PRACTICES To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction. Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks. Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. #LI-CL1
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Senior Agency Success Manager
OpenlyFeatured in popular publications, like Insurance Journal and Coverager, Openly offers "innovative, comprehensive homeowners insurance, wrapped in modern convenience." Founded in 20
• Collaborate with other functions at Openly to drive industry-leading agent experience for Openly’s agent partners • Support existing Openly agent partners with developing marketing campaigns, leveraging technologies • Engage with existing Openly Agent Partners to enhance and maximize sales results • Create and implement strategies and goals to increase new business production. • Review and analyze territory trends to identify, communicate and act on data • Develop creative sales solutions in collaboration with Openly Agent Partners • Support Business Development Managers with larger agency appointments • Mentoring others on the team
Customer Success Executive
DistilledWhat we build is technology, but what we do is create connections for life’s most meaningful moments.
• Take an active approach to building and maintaining strong relationships with our motor dealer customers. • Ensure customers are set up for success and getting the most value from their DoneDeal subscription and our products. • Collaborate with Account Managers to lead all aspects of dealer portfolios, assist with onboarding, handle inquiries and guide dealers to success. • Be the go-to person for technical troubleshooting ensuring long-term satisfaction, retention, and growth for our dealers. • Represent the voice of our customers, demonstrate empathy and resourcefulness, and contribute to continuous improvement in customer support.
Customer Enablement Manager
FigmaFigma was founded in 2012 to build a collaborative, professional-grade interface design tool for the digital age. Created specifically for interface design and
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Enablement Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform. You'll design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. In this highly collaborative role, you’ll partner with various internal teams to deliver a seamless and impactful customer experience and create thoughtful, engaging experiences for our customers. - Manage the adoption journey for a portfolio of large, strategic customers - Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery - Document proactive engagement strategies as part of high quality, bespoke enablement plans - Share best practices, use cases, and product expertise to help teams unlock the full value of Figma - Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders - Identify and empower internal champions who can advocate for Figma within their organizations - Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration - Deliver live and scalable training sessions customized to customer maturity and needs - Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success Qualifications - 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS - Excellent communication skills, with the ability to connect with a wide range of customer personas - Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption - A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams Requirements - While not required, it’s an added plus if you also have experience using Figma or working with design and collaboration tools - Background in UX/UI, Design Ops, or Frontend Development Benefits - Figma offers equity to employees - Competitive package of additional benefits, including health, dental & vision - Retirement with company contribution - Parental leave & reproductive or family planning support - Mental health & wellness benefits - Generous PTO - Company recharge days - Learning & development stipend - Work from home stipend - Cell phone reimbursement - Sales incentive pay for most sales roles - Annual bonus plan for eligible non-sales roles
Client Success Manager
Tribunus HealthOur people are our edge. We’re a mission-driven, high-performing team that works hard, learns fast, and shows up for one another. We believe in clear communication, mutual respect, and doing work that has real impact—for our clients and the healthcare system. Candor: We believe that honesty is empowering. Bias for action: We are solutions oriented. Collaboration: We are committed to client success. Expertise: We develop a deep understanding of our industry, clients, landscape. Innovation: We strive to be the first to know and first to act.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will own the post-sale relationship for assigned accounts, acting as the primary voice of the customer within Tribunus. This includes: - Communicating measurable outcomes - Proactively identifying and resolving client concerns or complaints - Ensuring clients clearly understand and realize the full value of their engagement with Tribunus You’ll serve as a strategic partner to physicians, CFOs, revenue-cycle leaders, and administrators, while also owning the process for managing any deviations from a client’s statement of work (SOW), ensuring alignment, documentation, and clear communication when scope, timing, or expectations shift. Your role is critical to: - Maintaining trust - Mitigating risk - Supporting strong financial results and future opportunities for growth The ideal candidate pairs deep healthcare domain knowledge with an analytical mindset and an executive-ready communication style, bringing clarity, accountability, and client advocacy to every engagement. Qualifications - 5–7 years of experience in client success/customer success or account management - Strong understanding of healthcare finance, medical group operations, or revenue cycle/payer contracting - Proven ability to manage complex client relationships with multiple stakeholders - Exceptional executive communication—clear, structured, persuasive - Analytical mindset with the ability to interpret data and translate it into actionable insights - Highly organized, proactive, and relentless about driving outcomes Requirements - Experience working with physician groups, ASCs, MSOs, or health systems (preferred) - Familiarity with payer contracts, enrollment/credentialing, and reimbursement methodologies (preferred) - Background in healthcare consulting, RCM/RCI, or healthcare SaaS client success (preferred) Benefits - Work directly with healthcare executives shaping financial strategy and access to healthcare - High autonomy, high ownership, and high visibility with leadership - Fast growing, mission driven company where persistence and diligence matter - A culture built on integrity, candor, craftsmanship, and measurable results Soft Skills & Culture Fit - Ownership mindset: You treat client success and retention as your responsibility - Executive presence: Calm, credible, and confident with senior healthcare leaders - High empathy: You understand the pressures clinical and administrative leaders face - Proactivity: You get ahead of issues before they become problems - Clarity & structure: You make complex information simple and actionable - Team-first orientation: You collaborate well across internal groups
