This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will own the post-sale relationship for assigned accounts, acting as the primary voice of the customer within Tribunus. This includes: - Communicating measurable outcomes - Proactively identifying and resolving client concerns or complaints - Ensuring clients clearly understand and realize the full value of their engagement with Tribunus You’ll serve as a strategic partner to physicians, CFOs, revenue-cycle leaders, and administrators, while also owning the process for managing any deviations from a client’s statement of work (SOW), ensuring alignment, documentation, and clear communication when scope, timing, or expectations shift. Your role is critical to: - Maintaining trust - Mitigating risk - Supporting strong financial results and future opportunities for growth The ideal candidate pairs deep healthcare domain knowledge with an analytical mindset and an executive-ready communication style, bringing clarity, accountability, and client advocacy to every engagement. Qualifications - 5–7 years of experience in client success/customer success or account management - Strong understanding of healthcare finance, medical group operations, or revenue cycle/payer contracting - Proven ability to manage complex client relationships with multiple stakeholders - Exceptional executive communication—clear, structured, persuasive - Analytical mindset with the ability to interpret data and translate it into actionable insights - Highly organized, proactive, and relentless about driving outcomes Requirements - Experience working with physician groups, ASCs, MSOs, or health systems (preferred) - Familiarity with payer contracts, enrollment/credentialing, and reimbursement methodologies (preferred) - Background in healthcare consulting, RCM/RCI, or healthcare SaaS client success (preferred) Benefits - Work directly with healthcare executives shaping financial strategy and access to healthcare - High autonomy, high ownership, and high visibility with leadership - Fast growing, mission driven company where persistence and diligence matter - A culture built on integrity, candor, craftsmanship, and measurable results Soft Skills & Culture Fit - Ownership mindset: You treat client success and retention as your responsibility - Executive presence: Calm, credible, and confident with senior healthcare leaders - High empathy: You understand the pressures clinical and administrative leaders face - Proactivity: You get ahead of issues before they become problems - Clarity & structure: You make complex information simple and actionable - Team-first orientation: You collaborate well across internal groups

Why Join Franki... - Own a high-impact function within a growing startup - Help shape how the brand connects with users, creators, and restaurant partners - Move fast, test ideas, and lead with creativity - Join a collaborative, ambitious team that values autonomy and original thinking - Competitive compensation and 100% covered healthcare, dental, and vision benefits for employees Perks & Benefits - Remote work: Our team works remotely across the US but primarily PST time zone; we travel together several times a year for company kick-offs and mid-year meetings. - PTO: 15 days per year, plus additional PTO between Christmas and the end of the year (25th Dec - 31st Dec). Additionally, we recognize 11 public holidays per year. - Medical, Dental & Vision: We cover 100% of Medical, Vision, and Dental insurance costs for employees. - 401(k) - Equipment: Computer & technology equipment applicable to your role. - Monthly Stipend: To help cover some home office expenses. The pay range for this role is: 70,000.00 - 80,000.00 USD per year Base Salary with an OTE of 120,000.00 USD

The Role We’re seeking a Customer Success Manager to join the Customer Success team at Order.co and own the post-sale & post-implementation experience for a growing portfolio of customers. This role is critical to ensuring customers realize ongoing value from the platform, deepen adoption over time, and view Order.co as a strategic partner in their purchasing and payments operations. Reporting to Customer Success leadership, the Customer Success Manager will manage the full customer lifecycle, from onboarding and adoption through retention and expansion, serving as a trusted advisor to Operations and Finance stakeholders across small, mid-market, and complex organizations. This role blends relationship management, consulting, and revenue ownership, with a strong emphasis on proactive engagement, churn mitigation, and net revenue retention. The ideal candidate is highly consultative, commercially minded, and energized by helping customers achieve tangible business outcomes. You’ll collaborate closely with Product, Operations, and Support teams to surface insights, resolve risks early, and continuously improve the customer experience. Above all, you’ll play a key role in driving long-term customer loyalty, growth, and advocacy as Order.co continues to scale. Responsibilities - Serve as the main point of contact for your assigned accounts, owning the full post-sale customer journey and building strong relationships with Operations and Finance professionals at small, medium, and large, complex organizations - Retain and grow a rapidly expanding book of business - Serve as the expert and go-to consultant for your accounts on purchasing and payments best practices - Dig deep to understand clients’ business goals and educate them how to leverage their Order subscription to meet these goals - Proactively increase our share of wallet with clients; meet aggressive revenue targets while simultaneously mitigating churn and building brand champions (NRR is the name of the game) - Collaborate with our Operations & Product team to translate customer feedback into improvements across our platform - Monitor your account’s Support ticket volume and escalate risk proactively - Work closely with Management to understand analytical trends for your Clients and areas of strategic opportunity Qualifications - You have 2+ years in an Account Management or Customer Success role, ideally in a B2B SaaS environment - You have consistently met and/or exceeded revenue and/or retention targets - You have experience managing client data within a CRM, and are familiar with highly consultative, short sales cycles. - You are exceptionally skilled at building strong business relationships. You can work equally well with end users and C-level decision-makers. - You are action-oriented, results driven, and able to work in a team environment - You are able to prioritize autonomously and ask for advice or help when necessary - You are an excellent and collaborative communicator across both written and verbal mediums - You are a self-aware, team-focused asset who can provide insight into process optimization What you’ll receive: - A competitive compensation package including base and uncapped variable components as well as stock options - The opportunity to grow quickly within the GTM organization - Employer-sponsored 401(k) - A deep knowledge and understanding of selling a SaaS B2B product in the purchasing and payment space - The opportunity to grow and perform in a fast-paced environment alongside a stellar team - Flexible time off and remote work policies - Robust medical, dental, vision, and wellness benefits - Generous leave policies and support for new and current parents - The anticipated annual salary range for this role is $80,000-$100,000 OTE. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.

• Own a Portfolio of District Partners • Develop and execute strategic implementation plans aligned to district goals and capacity. • Monitor partnership health using data and qualitative insight to drive renewals and identify expansion opportunities. • Serve as a thought partner to district leaders—adapting strategy, removing barriers, and leveraging successes. • Design, select, and facilitate high-quality professional learning for adult learners. • Partner closely with Sales on renewals, expansions, and new business transitions.