Distilled

Role Description As a Senior Customer Success and Onboarding Manager, you will play a key customer-facing role at Eskimo Software, responsible for: - Client Onboarding & Training - Travel to new dealership clients across Ireland and Northern Ireland to deliver onsite, in-person system training. - Train all relevant stakeholders at each dealership on how to effectively use our CRM platform, tailoring delivery to suit varying levels of technical ability. - Ensure every new client feels confident and equipped to get the most out of our software from day one. - Account Management - Manage a portfolio of dealership accounts, building strong and trusted relationships with key contacts. - Conduct regular check-ins to monitor satisfaction, identify & proactively address concerns, and escalate technical or product issues where appropriate. - Identify accounts at risk of churn and implement retention strategies in collaboration with the Head of Sales. - Training Materials & Knowledge Resources - Develop and maintain high-quality training materials including user guides, how-to documents, video walkthroughs, and FAQs. - Continuously review and update training content to reflect product updates and evolving client needs. - Contribute to the improvement of onboarding processes based on feedback gathered from clients. Qualifications - Minimum 3 years' experience in a similar customer success, account management or training role. - Excellent interpersonal and communication skills — confident presenting to groups and building rapport with people at all levels. - Strong organisational skills with the ability to manage multiple accounts and priorities simultaneously. - Self-motivated and comfortable working independently in a remote-first environment. - A genuine passion for delivering great client experiences. - A full, clean driving licence — nationwide travel is a core requirement of this role. Requirements - Experience working within or alongside the automotive sector (advantage). - Familiarity with CRM or SaaS platforms, either as a user or in a training/support capacity (advantage). - Experience creating digital training content or e-learning materials (advantage). Benefits - Remote-first working with access to a Dublin city centre office when needed. - Mileage reimbursement for all business travel. - The opportunity to join the market leader in a growing and dynamic sector. - A collaborative, supportive team culture where your contribution is genuinely valued. - Real scope to grow and develop within the business as we scale.

Eskimo Software (eskimo-software.com) part of the Distilled group, is Ireland’s leading provider of sales software to the Automotive Dealers of Ireland. With over 220 customers in Ireland and the UK we enable car dealers to manage, analyse and convert leads across the entire journey. What you will be doing As an Eskimo Software Engineer, you will work as part of a small, tightknit technical team which includes other developers, product designers and directly with management where required. You will also have the opportunity to collaborate with the wider Distilled Engineering Team and leverage the wider group's scale and experience to build the best possible software solutions. Talented, motivated developers with a keen interest in how the product they are building works for its users has been key to Eskimo’s success. The successful candidate will be rewarded with a high level of autonomy and will have the ability to influence both product direction and implementation approach. *This is a remote-first position within Ireland. As a Senior Engineer at Eskimo you will: - Take responsibility for defining, designing and implementing solutions for often complex issues that arise across the both the front end and back end of the technology stack - Have really strong domain knowledge and be eager to understand how a particular job or feature benefits the end user - You can work independently or mentor junior team members successfully. - Bring fresh thinking with you in terms of technologies used for better efficiencies (AI, libraries etc.) - Build reusable code where possible and remove/prevent technical debt - Have an ability to juggle multiple projects concurrently - Exploring generative AI opportunities to help build better products faster - Always strive to ensure our codebase is clean, scalable and secure - Be an advocate for coding standards within the team - Keep abreast of new technologies and techniques in software development - At least 6 years experience in similar role - Knowledge of Frontend JS frameworks (Reactjs, Backbonejs, Vue etc.) - Professional experience in C# .NET - Very familiar with and a daily user of AI development tools such as GitHub Copilot, Claude Code or Cursor - Experience in designing and consuming RESTful APIs - Strong knowledge of SQL and how to write efficient queries and optimise performance for large datasets - Ability to thrive independently and work on your own initiative, while also being a strong teammate Advantage if you have - Experience in optimizing performance on both front end and backend - Experience developing AI features - Mobile app development (React Native, Flutter.io etc.) What you can expect Eskimo Software has a very close-knit and high performing team: - There is scope for creativity and thinking outside the box where every voice is listened to. - Strong ownership of each individual’s responsibility and also the wider growth of the product and the company. - Competitive salary and bonus structure We are a diverse bunch of people here in Distilled, and we want to continue to attract and retain a diverse range of people into our Company. We do not discriminate based on gender, marital status, family status, sexual orientation, religion, age, disability, race and membership of the Traveller community.

Eskimo Software (eskimo-software.com) part of the Distilled group, is Ireland’s leading provider of sales software to the Automotive Dealers of Ireland. With over 220 customers in Ireland and the UK we enable car dealers to manage, analyse and convert leads across the entire journey. What you will be doing As an Eskimo Software Engineer, you will work as part of a small, tightknit technical team which includes other developers, product designers and directly with management where required. You will also have the opportunity to collaborate with the wider Distilled Engineering Team and leverage the wider group's scale and experience to build the best possible software solutions. Talented, motivated developers with a keen interest in how the product they are building works for its users has been key to Eskimo’s success. The successful candidate will be rewarded with a high level of autonomy and will have the ability to influence both product direction and implementation approach. *This is a remote-first position within Ireland. As a Full Stack Engineer at Eskimo you will: - Take responsibility for defining, designing and implementing solutions for often complex issues that arise across the both the front end and back end of the technology stack - Have really strong domain knowledge and be eager to understand how a particular job or feature benefits the end user - You can work independently or mentor junior team members successfully. - Bring fresh thinking with you in terms of technologies used for better efficiencies (AI, libraries etc.) - Build reusable code where possible and remove/prevent technical debt - Have an ability to juggle multiple projects concurrently - Exploring generative AI opportunities to help build better products faster - Always strive to ensure our codebase is clean, scalable and secure - Be an advocate for coding standards within the team - Keep abreast of new technologies and techniques in software development - At least 6 years experience in similar role - Knowledge of Frontend JS frameworks (Reactjs, Backbonejs, Vue etc.) - Professional experience in C# .NET - Very familiar with and a daily user of AI development tools such as GitHub Copilot, Claude Code or Cursor - Experience in designing and consuming RESTful APIs - Strong knowledge of SQL and how to write efficient queries and optimise performance for large datasets - Ability to thrive independently and work on your own initiative, while also being a strong teammate Advantage if you have - Experience in optimizing performance on both front end and backend - Experience developing AI features - Mobile app development (React Native, Flutter.io etc.) What you can expect Eskimo Software has a very close-knit and high performing team: - There is scope for creativity and thinking outside the box where every voice is listened to. - Strong ownership of each individual’s responsibility and also the wider growth of the product and the company. - Competitive salary and bonus structure We are a diverse bunch of people here in Distilled, and we want to continue to attract and retain a diverse range of people into our Company. We do not discriminate based on gender, marital status, family status, sexual orientation, religion, age, disability, race and membership of the Traveller community.

• Sell a range of advertising solutions to your client base of estate agents • Build and develop new and existing relationships with your clients across the country • Handle the technical and account-related queries from the client base • Handle advertising campaigns from sale to completion • Work with clients and traffic management to improve campaign efficiency • Meet and exceed sales targets • Generate leads and opportunities through outbound, strategic and targeted prospecting • Make strategic calls to grow business from new and established relationships • Prospect into both cold accounts as well as into new groups, divisions, etc. of existing customers

• Take an active approach to building and maintaining strong relationships with our motor dealer customers. • Ensure customers are set up for success and getting the most value from their DoneDeal subscription and our products. • Collaborate with Account Managers to lead all aspects of dealer portfolios, assist with onboarding, handle inquiries and guide dealers to success. • Be the go-to person for technical troubleshooting ensuring long-term satisfaction, retention, and growth for our dealers. • Represent the voice of our customers, demonstrate empathy and resourcefulness, and contribute to continuous improvement in customer support.

• As Marketing Manager, own and deliver the end-to-end B2B marketing strategy for estate agents across Ireland. • Enable the sales team through targeted marketing support, coaching materials, and collateral to support sustainable growth. • Develop and maintain all sales enablement materials, including decks, one-pagers, case studies, and objection-handling content. • Support and scale agent partnerships that reinforce long-term value creation. • Lead peer-to-peer marketing, telling compelling stories around vendor funding and showcasing agent success. • Own all agent communications, ensuring messaging is clear, timely, and aligned with agent needs and expectations. • Lead end-to-end go-to-market planning for product rollouts, ensuring successful launch, adoption, and commercial impact. • Gather and embed agent insights into marketing, product and commercial strategy.