• Serve as lead project manager for the major donor program. • Manage the life cycle, pipeline, and moves management of major donors from identification, cultivation and stewardship, CRM management, ask, gift acknowledgement, receipt of funds, reporting, and renewals and upgrades. • Plan and execute strategies for identification, cultivation, solicitation, and stewardship of prospective, lapsed, and current individual and institutional donors. • Research potential new donors, as well as possibilities for upgrades from current one-time and recurring donors, and support the outreach process. • Work with the COO on annual goal-setting. Manage and track progress towards those goals. • Manage overall donor data tracking using the internal CRM and other systems. • Ensure the Executive Director maintains correspondence with existing and prospective major donors in a timely and professional manner. • Prepare proposals, write grant reports, and track reporting deadlines. • Prepare the Executive Director for meetings with donors, manage fundraising schedules, and accompany the Executive Director to donor meetings. • Lead in the creation of development-related marketing materials and communications. • Work with the executive team and mid-level donor team to execute donor-facing virtual events. • Work with the Executive Assistant and executive team to ensure Executive Director travel strategy includes major donors. • Manage, with the Executive Director, Board engagement in development activities.

• Provide training, mentorship, coaching, and development to team members to drive performance. • Work collaboratively on service and distribution-driven initiatives as we integrate business units into our systems and quote process. • Deliver a strong balance of sales, productivity, and teamwork. • Lead people through changes in processes, and technology for capacity planning. • Strategic use of hiring, workforce planning, overtime, and incentive pay to drive results and meet goals. • Active communication with stakeholders around the business, and escalation of key customer impacts on performance to KPI/SLA’s • Additional job duties as assigned

• Own all daily and weekly publishing operations across Playmaker’s content network. • Lead and manage a team of two Publishing Coordinators, providing guidance, prioritization, and support. • Ensure accurate and consistent execution of titles, thumbnails, posting schedules, and platform best practices. • Partner closely with Account Management to guarantee clean and accurate sponsorship integrations. • Act as the internal expert across YouTube, social media, and audio platforms, proactively testing and optimizing new strategies. • Collaborate with Production to ensure smooth handoffs from edit to publish, while maintaining quality and timelines. • Support QA processes by reviewing final exports and published content for accuracy. • Monitor performance and contribute to platform reports, recaps, and optimization insights. • Support experiments such as A/B testing titles and thumbnails, new formats, and discoverability tactics.

• Lead/manage mid to large deployments and resolve complex issues • Support executive level expectations by providing internal suggestions to management • Ensure projects are properly planned and staffed • Track issues and risks, communicate status, and escalate concerns • Provide guidance and mentoring to Consultants • Work with client project manager to identify/resolve issues • Ensure project is delivered within budget outlined in the SOW • Assist in the transition of the customer from professional services to product support • Participate in the sales cycle when requested