This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Business Analyst to join our CE Business Solutions Reporting & Analytics Customer Vitals team. In this role, you will transform operational performance and customer feedback into clear, actionable insights that help the organization understand how our employees, processes, and policies shape the customer experience. - Analyze operational metrics alongside survey feedback and financial metrics to identify trends, diagnose drivers of customer sentiment, and highlight opportunities to improve satisfaction, efficiency, and business outcomes. - Partner closely with cross-functional teams to ensure operational and customer insights are translated into meaningful action and measurable impact. Qualifications - Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience - 3 years relevant experience (in addition to education requirement) - PMI Certification (preferred) - Effective communicator with the ability to lead and influence others - Ability to navigate ambiguous situations and data with confidence - Experience translating quantitative and qualitative data into actionable recommendations - Excellent communication and presentation skills, with the ability to effectively convey complex concepts and strategies to stakeholders at all levels - Maintains focus on end-product - Utilize a hypothesis-driven approach to problem solving - Demonstrates adaptability to rapidly changing priorities - Proficient in Microsoft applications, including PowerPoint, for creating clear, concise, and convincing presentations using mockups, data, and written context Requirements - Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals. - Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization. - Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences. - High-Impact Communication: Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others' thoughts and actions. - Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently. Benefits - Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability - Stock Purchase Plan - Company match on 401K - Paid Vacation, Holidays, and Personal Days

Making a job change is a big decision. Why consider Revionics? You will be joining a team of remarkable colleagues who are passionate about creating and delivering leading-edge pricing solutions to the global retail market. You will become part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our colleagues have access to industry-leading training and development opportunities, and the chance to work in a global, diverse culture with offices in 9 countries. You will become part of an inclusive culture that is grounded in our Company's purpose: to make a difference for every colleague, every client, every day. Revionics’ leading retail pricing solutions leverage powerful artificial intelligence technologies, including predictive AI, conversational AI, generative AI and agentic AI, to optimize the retail pricing lifecycle and deliver real business value to our clients. Our solutions optimize prices for retail products that generate more than $3T in annual revenue for dozens of the world’s leading grocery, healthy & beauty, DIY and convenience retailers. We hope you’ll be part of taking innovative solutions to market with the worldwide leader in retail pricing. Manager Customer Success A quick snapshot… Revionics guides retailers on the lifecycle pricing journey with leading AI solutions for pricing, promotions, and markdowns. We provide our customers with clarity and confidence to make optimal pricing decisions for powerful results. Retailers in all segments across the world adopt our solutions to improve top-line sales, profit, and margin. The role… In this role your responsibility will be to ensure the success and loyalty of a segment of Revionics customers located across LATAM. Your primary focus will be ensuring on-going success of our customers and their retention by driving utilization of our solutions, executive engagement to validate business value and position Revionics for expansion and upsell opportunities. In this capacity you will work with Product, Operations, Sales and Marketing teams to design and implement changes that improve the overall customer experience and contribute to Revionics strong position on the market. Your responsibilities will include: - Developing a trusted relationship through leveraging your retail and pricing expertise, as well as Revionics experience to guide the Customer’s pricing practices - Proactively identifying barriers to successful solutions’ adoption and working with senior customer executives to put improvement actions in place. Establishing a clear linkage between Revionics product utilization, key performance metrics and customer goals - Leveraging data to identify issues and trends that threaten customer success and work cross-functionally to drive solutions on customers’ behalf. Identifying trends and sharing actionable insights, to support customers in ensuring competitive and profitable market strategies, and help them achieve their objectives - Serving as a first point of contact to the customer on solution issues and questions. Acting hands-on in troubleshooting the issues in alignment with the Operations and Product teams - Conducting training sessions on existing and new functionalities. Informing customers of Product and Operations activities, ensuring transparent communication around releases and maintenance - Leading regular Strategic Business Reviews, providing an accurate snapshot of the current program status/health through performance measurement, in alignment with the customer’s goals and objectives - Being an escalation point for project and customer issues and working with internal Revionics teams to resolve those. Proactively communicating with customers in a timely manner on issue status and resolution - Collaborating with the Sales and Professional Services to identify opportunities for footprint growth within the current customer base and coordinating appropriate resources to engage in the upselling process. - Assessing renewal risks for subscription contracts and facilitating internal communication/collaboration on action plan to minimize risk. Providing Revionics leadership with regular assessments of the health of your customer portfolio - Creating opportunities for customer references and media activities to support Sales and Marketing efforts - Your annual targets will be set, and your success will be measured using several metrics, including: o Recuring Revenue, ensured through a renewal plan execution - Solution usage growth - Additional Revenue through opportunities discovered and created within your customer base What You Will Need to Be Successful: - Passion for working with customers. Ambitions to achieve best in class results in a fast pace, turbulent and challenging retail environment - Skills and interest in working with large amounts of data to understand trends and formulate actionable recommendations - Ability and interest to quickly learn the Revionics platform to diagnose customer adoption issues and formulate a remediation plan - Exceptional written and oral communications skills with a strong emphasis on building and presenting high-quality presentations. Demonstrate excellent strategic thought and facilitation skills in medium and large group settings - Ability to collaborate effectively across Revionics internal teams and drive success through influence with non-reporting groups/individuals - Prior accountability for exceeding retention and up-sell/cross-sell targets for a product or services company - Experience managing relationships with executive-level stakeholders - Excellent project management and time management skills - Ability to work independently and to deliver on detail as well as strategy. Willingness to 'roll up one's sleeves' and assist wherever needed What the Essential Requirements for the Role Are: - Bachelor's Degree in Business or other relevant field or equivalent professional experience - Minimum of 5 years of experience in a customer success and/or client executive or consulting role - Experience working in one or more retail verticals and/or formats – directly or indirectly – with direct experience supporting pricing functions (i.e. regular, markdown, promotions, etc.) - Multilingual with specific emphasis on English & Spanish. - Willingness and the ability to travel up to 30% Who We Are: Revionics is a leading profit optimization software company, enabling performance-driven retailers to leverage predictive analytics and demand-based science in building shopper-centric, responsive merchandising strategies that create a sustainable competitive advantage. Our proven SaaS-based pricing, promotion, markdown and macro space solutions offer the speed, intuition, transparency and scale that retailers need to achieve a responsive merchandising model using predictive analytics in an era when business strategy intersects with data science. Learn why 62,000+ retail sites around the globe optimize with undeniable results with Revionics. Please visit www.revionics.com The pay range for this position is between $115,000 - 140,000 plus Incentive Bonus. Starting salary may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By submitting an application for this job, you acknowledge that any personal data or personally identifiable information that you provide to us will be processed in accordance with our Candidate Privacy Notice. Submit your resume today! Learn about Revionics' Global Culture

Acronis is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, we’ve built the industry’s only all-in-one cyber protection platform. We are looking for a Partner Success Manager to join our mission of protecting the digital world. As the Partner Success Manager, you will leverage your experience in Account Management with a strong focus on Data Protection and Cyber Security. You will manage a portfolio of service providers using Acronis Cyber Protect Cloud in NAM. Your primary objectives will include driving Annual Recurrent Revenue growth through strategic account planning, fostering adoption of new services, ensuring partner retention, and delivering a best-in-class partner experience that distinguishes Acronis in the market. WHAT YOU'LL DO - Conduct territory analysis and planning for dedicated geographies to identify top potential partners, develop relationship with key decision makers on partner side and maintain a regularity/frequency of contact with every partner depending on priority - Align with Acronis Cloud Distributors for joint activities for channel enablement and drive quarter over quarter cloud revenue growth working through assigned partners - Train new and existing partners with existing and new products, support new partners on daily basis on business and technology development, and guide them through onboarding and enablement stage equipping with all needed knowledge, resources and tools - Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness - Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner - Drive partner’s satisfaction and acting as a trusted advisor and single point of contact throughout the entire partner lifecycle - Drive successful upsell/cross sell initiatives with partner to increase new services attach rate - Engage and orchestrate all needed internal resources to help dedicated partners’ growth, including Presales and Technical support teams - Profile every managed partner on vendors and tools they sell/use putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out - Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed - Key KPIs: Total Revenue from signed partners, churn rate (% of partners leaving the program), number of Acronis services sold through the partner WHAT YOU BRING - 5+ years of sales and marketing experience in the software industry (Channel Sales, Partner Account Manager, Channel development position within a software vendor) - Fluent English, both written and verbal - Proven experience in a cyber security company demonstrating a strong understanding of industry practices and protocols is required - In-depth channel and field sales experience with an understanding of the cloud market business model - Strong presentation, communication, and planning skills - Strong internal customer focus with desire to learn all aspects of the business - High level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy - Strong written and verbal communication and interpersonal skills - Outstanding organizational, problem solving, and multi-tasking skills - Collaborative, team-player with a commitment to succeed and never give up attitude - Self-motivated, proactive, and able to work with minimal supervision WHO WE ARE A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact. OUR INTERVIEW PRACTICES To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction. Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks. Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. #LI-CL1

• Collaborate with other functions at Openly to drive industry-leading agent experience for Openly’s agent partners • Support existing Openly agent partners with developing marketing campaigns, leveraging technologies • Engage with existing Openly Agent Partners to enhance and maximize sales results • Create and implement strategies and goals to increase new business production. • Review and analyze territory trends to identify, communicate and act on data • Develop creative sales solutions in collaboration with Openly Agent Partners • Support Business Development Managers with larger agency appointments • Mentoring others on the team